Form SV-2015-0009 Nonimmigrant Visa Applicant Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

US Department of State Nonimmigrant Visa Applicant Satisfaction Survey - 17Sept2015

Nonimmigrant Visa Applicant Satisfaction Survey

OMB: 1405-0193

Document [docx]
Download: docx | pdf


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U.S. DEPARTMENT OF STATE
NONIMMIGRANT VISA APPLICANT
SATISFACTION SURVEY



OMB No: 1405-0193

Expiration Date: 7/31/2017

Estimated Burden: 3 minutes
SV-2015-0009

We ask that you take a brief survey to assess your experience with the United States consular section at the U.S. [Embassy/Consulate General name]. Your responses will be kept private and not associated with you or your case. We are only conducting this survey to improve our service.



  1. U.S. Embassy/Consulate General _[Dropdown choices for electronic survey or write-in option for paper]_

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If used,
was source helpful?


PREPARING FOR YOUR APPOINTMENT

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  1. 2. How did you obtain information to prepare for your appointment? Check all that apply.






Yes

No

  • Family member or friend

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  • Attorney/notary

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  • Travel agent

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  • U.S. Department of State website (travel.state.gov)

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  • [Embassy/Consulate General name] website in English ([insert post website URL])

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  • [Embassy/Consulate General name] website in [country’s official language]

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  • [Embassy/Consulate General name] by phone or email in English

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  • [Embassy/Consulate General name] by phone or email in [country’s official language]

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  • ustraveldocs.com

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  • usvisa-info.com



  • Social media (e.g., Facebook, Twitter)

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  • Other ____________________________

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  1. Did you need help in completing the forms?

  • No

  • Yes, by a family member or friend

  • Yes, by an attorney/notary

  • Yes, by a travel agent

  • Yes, by contacting the [Embassy/Consulate General name] by phone or email in English

  • Yes, by contacting the [Embassy/Consulate General name] by phone or email in [country’s official language]

  • Yes, by contacting ustraveldocs.com

  • Yes, by contacting usvisa-info.com

  • Yes, other ____________________________



  1. If you used the [Embassy/Consulate General name], ustraveldocs.com, or usvisa-info.com website, were instructions and requirements well-defined?

  • Yes

  • No

  • I did not use a website


  1. Prior to your appointment, which of the following would you have liked to receive additional information about?

  • What to expect at the appointment (i.e., the security process, waiting room experience, parking, appointment time and duration)

  • Prohibited items that are not allowed in the [Embassy/Consulate General name]

  • Supporting documentation required

  • Information on how to change appointment time

  • Document delivery service

  • Other ______________________________________





FEE PAYMENT

  1. Were you satisfied with the fee payment instructions?

  • Yes, they were sufficient

  • No, I needed more information

  • No, they were confusing

  • Other_________________________________________


  1. Were you satisfied with the fee payment options?

  • Yes, they were sufficient

  • No, they were inconvenient

  • Other _________________________________________



APPOINTMENT SCHEDULING

  1. Did you receive an appointment for a time and date within three weeks?

  • Yes

  • No, I needed an earlier appointment date, and one was not available.

  • No, other _______________________________________________



  1. Was it difficult for you to schedule or reschedule your appointment? Please indicate why and check all that apply.

  • The scheduling or rescheduling process was confusing.

  • I do not have access to or use the internet.

  • Other_________________________________________



DURING THE APPOINTMENT

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  1. 10. Please rate your visit to [Embassy/Consulate General name].



Excellent

Satisfactory

Needs Improvement

Courtesy of the security guards

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Courtesy of the consular staff

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Answers to your questions

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Explanation regarding your case

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Cleanliness and comfort of the waiting area

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Duration of wait time for the interview

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DOCUMENT DELIVERY

  1. If you were provided the option of document delivery, were you satisfied with the options for document delivery?

  • Yes, they were sufficient

  • No, they were inconvenient

  • No, I needed more options

  • Not applicable, I did not use document delivery or it was not an option

  • Other_________________________________________



  1. Please use the space below for any additional suggestions on what we could improve.

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Public reporting burden for this collection of information is estimated to average 3 minutes per response, including time required for searching existing data sources, gathering the necessary documentation, providing the information and/or documents required, and reviewing the final collection. You do not have to supply this information unless this collection displays a currently valid OMB control number. If you have comments on the accuracy of this burden estimate and/or recommendations for reducing it, please send them to: Department of State, Bureau of Consular Affairs, ATTN: Catherine Barry, 600 19
th Street, N.W., Washington, DC 20036.



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AuthorBarry, Catherine M
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