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pdf11/29/2016
United States Access Board File a Complaint
File A Complaint
Online Architectural Barriers Act (ABA) Complaint Form
Introduction
The Access Board enforces accessibility standards issued under the Architectural Barriers Act of 1968
(ABA). The ABA requires that buildings or facilities that were constructed or altered by or on behalf of the
United States, or leased or financed in whole or in part by the United States, after August 12, 1968, be
accessible to individuals with physical disabilities. Anyone can submit a complaint about accessibility
barriers at buildings or facilities.
Important Note : Please bear in mind that the only complaints that should be filed through this system
are complaints alleging violations of the ABA. Complaints about other government services or issues, such
as Social Security Insurance and Social Security Disability Insurance (SSI/SSDI), benefits, tax, motor
vehicle, health insurance, welfare, and any other topic unrelated to the accessibility of Federal buildings or
facilities, should not be addressed to the Access Board but rather to the appropriate Federal, State, or local
entity. Complaints related to accessibility barriers in State or local government buildings, as well as places
of public accommodation (restaurants, hotels, bars, movie theaters, etc.), should be directed to the United
States Department of Justice, which enforces the Americans with Disabilities Act of 1990 (ADA). For
information on other Federal laws that address accessibility and protect the rights of people with
disabilities, please refer to these resources.
Filing a Complaint
You may file an ABA complaint with the Access Board using our Online ABA Complaint Form or by email,
fax, or mail (please see the contact information below). Please note that while there is no limit on the
number of complaints that you can file, you must submit a separate complaint for each building or facility.
If you are filing online, and you wish to submit multiple complaints, you will be prompted after you submit
your first complaint with instructions for filing additional complaints.
Instructions for the Online ABA Complaint Form
The Online ABA Complaint Form consists of five sections: (1) Building or Facility Information; (2)
Accessibility Barriers; (3) Complainant Information; (4) Review and Submit; and (5) Confirmation. Please
note that no “save” function is available for the form and that you must complete it in one sitting. To file a
complaint, you need to follow these steps:
Step 1: Building or Facility Information. Provide information about the building or facility. (This information
is required.)
Step 2: Accessibility Barriers. List and provide a description of all of the accessibility barriers that you
have encountered at that building or facility. (This information is required.)
Step 3: Complainant Information. Provide your name and/or contact information if you wish; this
information is not required. However, if you provide your contact information, we will be able to
communicate with you about our investigation. Pursuant to our regulations, we will not disclose your name
and/or contact information to anyone without your express written permission.
Step 4: Review and Submit. If you have any photographs or other supporting documents that you wish to
include with your complaint, follow the instructions to upload the electronic file(s). Also, in the Review and
Submit section, you can review all of the information you entered in the previous steps and edit it if
necessary. Finally, to submit your complaint, click the “Submit My Complaint” button at the bottom of the
page.
Step 5: Confirmation. The confirmation page will appear and show an automatically generated complaint
number. You will also have an option to print your complaint. Please keep the complaint number with your
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United States Access Board File a Complaint
records so that you can refer to it if you wish to inquire about the status of your complaint or provide
additional information to us in the future.
To file an ABA complaint concerning a federally funded or leased building or facility, click here to access
the Online ABA Complaint Form.
Alternate ABA Complaint Filing Methods
1) Email to enforce@accessboard.gov;
2) Fax to (202) 2720081; or
3) Mail to:
Compliance and Enforcement
U.S. Access Board
1331 F Street, N.W., Suite 1000
Washington, DC 200041111
How We Handle Your Complaint
Within two weeks after filing a complaint, you will receive a formal acknowledgement letter (or email, if
you prefer) if you provided your contact information to us. This acknowledgment letter (or email) will
contain the information about your complaint, as well as the investigation process and applicable federal
law, and contact information for the compliance specialist investigating your complaint.
We investigate the complaints to determine whether the building or facility is subject to the ABA. If we
determine the building or facility is subject to the ABA, we further investigate to determine if the identified
barriers violate an applicable standard. Depending on the result of our investigation, we work with the
responsible agency to remedy the identified accessibility barriers or, if we find no violations under the
ABA, we will provide you with suggestions on which other entities might be able to assist you.
Statement Concerning the Paperwork Reduction Act
Pursuant to the Paperwork Reduction Act of 1995, and its implementing regulations at 5 CFR 1320.8(b)(3),
note that the United States Access Board may not conduct or sponsor, and a person is not required to
respond to, a collection of information unless it displays a valid OMB Control Number. The Online ABA
Complaint Form has OMB Control Number 30140012.
United States Access Board
1331 F Street NW, Suite 1000
Washington, DC 200041111
(202) 2720080 (v) (202) 2720082 (TTY) (202) 2720081 (fax)
(800) 8722253 (v) (800) 9932822 (TTY)
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File a Complaint Building or Facility Information
File a Complaint Building or Facility Information
Your Progress:
Status
Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information Step 4 Review and Submit Step 5 Confirmation
In Progress
Not Started
Not Started
Not Submitted
Not Submitted
Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the bottom of your screen.
Please help us to identify the facility by providing at least 1) Building or Facility Name and
2) Either Street Address (or PO Box), City and State OR Street Address (or PO Box) and ZIP.
An asterisk ( * ) indicates a required field.
Building or Facility Name: *
Street Address (or PO Box): *
Building/Floor/Suite:
Address (cont'd):
City:
State:
(If Zip not included, include City and State)
ZIP/Postal Code: *
Country:
Building or Facility Telephone: (
United States
)
CONTINUE >>
United States Access Board
1331 F Street NW, Suite 1000
Washington, DC 200041111
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File a Complaint Building or Facility Information
(202) 2720080 (v) (202) 2720082 (TTY) (202) 2720081 (fax)
(800) 8722253 (v) (800) 9932822 (TTY)
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File a Complaint Accessibility Barriers
File a Complaint Accessibility Barriers
Your Progress:
Status
Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information Step 4 Review and Submit Step 5 Confirmation
COMPLETE|EDIT
In Progress
Not Started
Not Submitted
Not Submitted
Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the buttom of your screen.
Instructions: Please provide information on each accessibility barrier you found at this building or facility.
Select "ADD ANOTHER ACCESSIBILITY BARRIER" to add another barrier.
Select the barrier(s) for deletion by checking the box to the left of the barrier and pressing "REMOVE SELECTED BARRIER(S)"
Accessibility Barrier Category
Describe the barriers at this facility
Please use this dropdown to select a category
ADD ANOTHER ACCESSIBILITY BARRIER REMOVE SELECTED BARRIER(S)
<< BACK CONTINUE >>
United States Access Board
1331 F Street NW, Suite 1000
Washington, DC 200041111
(202) 2720080 (v) (202) 2720082 (TTY) (202) 2720081 (fax)
(800) 8722253 (v) (800) 9932822 (TTY)
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File a Complaint Complainant Information
File a Complaint Complainant Information
Your Progress:
Status
Step 1 Building or Facility Information Step 2 Accessibility Barriers Step 3 Complainant Information Step 4 Review and Submit Step 5 Confirmation
COMPLETE|EDIT
COMPLETE|EDIT
In Progress
Not Submitted
Not Submitted
Please do not click your internet browser back button during this complaint process.
Please use the "back" and "continue" buttons at the bottom of your screen.
If you provide us with contact information, we can update you on the staus of your complaint, and contact you if we have questions about your complaint.
If provided, we will not disclose a complainant’s personal information without their written permission.
First Name:
Last Name:
Organization:
(if applicable)
Organizational Title:
(if applicable)
Street Address:
Building/Floor/Suite:
Address (cont'd):
City:
State:
Zip/Postal Code:
Country:
United States
Preferred Phone: (
)
ext
Voice
Alternate Phone: (
)
ext
TTY
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File a Complaint Complainant Information
Email :
Retype Email:
Preferred Contact Method:
<< BACK CONTINUE >>
United States Access Board
1331 F Street NW, Suite 1000
Washington, DC 200041111
(202) 2720080 (v) (202) 2720082 (TTY) (202) 2720081 (fax)
(800) 8722253 (v) (800) 9932822 (TTY)
http://cts.accessboard.gov/formsiq/SignIn.do?form_name=ABA%20Complaint%20Form%20%20Complainant%20Information&wid=13996&reload=true
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File a Complaint Success
File a Complaint Success
Your Progress:
1. Facility Information
2. Architectural Barriers
3. Your Information
4. Review and Submit
5. Confirmation
You have successfully submitted a complaint to The United States Access Board.
Complaint Number:170018
Please refer to this number for any correspondence pertaining to your complaint.
PRINT COMPLAINT
If you have another complaint about another facility, File Another Complaint .
Otherwise, Return to the United States Access Board website . or simply close this browser window.
United States Access Board
1331 F Street NW, Suite 1000
Washington, DC 200041111
(202) 2720080 (v) (202) 2720082 (TTY) (202) 2720081 (fax)
(800) 8722253 (v) (800) 9932822 (TTY)
http://cts.accessboard.gov/formsiq/SignIn.do?form_name=Exit%20Page&wid=13996&reload=true
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| File Type | application/pdf |
| File Modified | 2016-11-30 |
| File Created | 2016-11-29 |