Report of Responses to the UI Benefits Operations Self-Assessment Tool

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Unemployment Insurance (UI) Benefit Operations
Self-Assessment Tools:
Resources

You may use this document to track the subject matter expert(s)’ documents/citations or interviews used to verify answers to specific self-assessment questions. Many self-assessments contain nine sections covering different operational elements; however, some self-assessments contain fewer sections as some operational elements are addressed elsewhere (such as in the self-assessment for Overarching Matters).

Functional Area:

Section: Procedures, Policies, and Confidentiality

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Training

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Workload Analysis / Management Controls

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Performance Management

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Information Technology (IT)

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Claimant / Employer Access & Communication

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Operational Efficiency / Resource Allocation

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Staffing

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Section: Fiscal Management

Question #	Subject Matter Expert		Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)	Interview (name and title of person interviewed and date of interview)
Comments:

Reviewer

Name:
Title:
Email:
Phone Number:
Date Completed:

Additional Review Team Member

Name:
Title:
Email:
Phone Number:
Date Completed:

2

Resources — June 2016, Version 2.0