Published 60 Day Federal Register Notice (FRN)

88696

Federal Register / Vol. 81, No. 236 / Thursday, December 8, 2016 / Notices

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2016–0032; OMB No.
1660–0107]

Agency Information Collection
Activities: Proposed Collection;
Comment Request; Federal Emergency
Management Agency Public
Assistance Customer Satisfaction
Surveys
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a revision of a currently
approved information collection. In
accordance with the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning the collection of
Public Assistance customer satisfaction
survey responses and information for
assessment and improvement of the
delivery of disaster assistance to States,
Local and Tribal governments, and
eligible non-profit organizations.
DATES: Comments must be submitted on
or before February 6, 2017.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
www.regulations.gov under Docket ID
FEMA–2016–0032. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Docket Manager, Office of Chief
Counsel, DHS/FEMA, 500 C Street SW.,
8NE, Washington, DC 20472–3100.
All submissions received must
include the agency name and Docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
Portal at http://www.regulations.gov,
and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the
Privacy Act notice that is available via
the link in the footer of
www.regulations.gov.

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SUMMARY:

FOR FURTHER INFORMATION CONTACT:

Kristin Brooks, Statistician, Customer
Survey Analysis Section, Reporting and
Analytics Division, Recovery

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Directorate, at (940) 891–8579 or
[email protected]. You may
contact the Records Management
Division for copies of the proposed
collection of information at email
address: [email protected].
SUPPLEMENTARY INFORMATION: This
collection is in accordance with
Executive Orders 12862 and 13571
requiring all Federal agencies to survey
customers to determine the kind and
quality of services they want and their
level of satisfaction with existing
services. The Government Performance
and Results Act of 1993 (GPRA) requires
Federal agencies to set missions and
goals and to measure agency
performance against them. See Public
Law 103–62, 107 Stat 285 (1993). The
GPRA Modernization Act of 2010
requires quarterly performance
assessments of government programs for
the purposes of assessing agency
performance and improvement. See
Public Law 111–352, 124 Stat 3875
(2011). The Federal Emergency
Management Agency fulfills these
requirements by collecting customer
satisfaction program information
through surveys of States, Local and
Tribal governments, and eligible nonprofit organizations.
Collection of Information
Title: FEMA Public Assistance
Customer Satisfaction Surveys.
Type of Information Collection:
Revision of a currently approved
information collection.
OMB Number: 1660–0107.
FEMA Forms: FEMA Form 519–0–32,
Public Assistance Initial Customer
Satisfaction Survey (Telephone); FEMA
Form 519–0–33, Public Assistance
Initial Customer Satisfaction Survey
(Internet); FEMA Form 519–0–34,
Public Assistance Assessment Customer
Satisfaction Survey (Telephone); FEMA
Form 519–0–35, Public Assistance
Assessment Customer Satisfaction
Survey (Internet).
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with those services.
FEMA managers use the survey results
to measure performance against
standards for performance and customer
service, measure achievement of
strategic planning objectives, and
generally gauge and make
improvements to disaster service that
increase customer satisfaction.
Affected Public: Not-for-profit
institutions, State, Local, or Tribal
government.
Number of Respondents: 7,804.

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Number of Responses: 7,804.
Estimated Total Annual Burden
Hours: 2,293.
Estimated Cost: The estimated annual
cost to respondents for the hour burden
is $150,116.19. There are no annual
costs to respondents’ operations and
maintenance costs for technical
services. The annual costs to
respondents’ for Non-Labor Cost
(expenditures on training, travel and
other resources) is $11,664.00. There are
no annual start-up or capital costs. The
cost to the Federal Government is
$697,526.37.
Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Dated: November 30, 2016.
Richard W. Mattison,
Records Management Program Chief, Mission
Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2016–29380 Filed 12–7–16; 8:45 am]
BILLING CODE 9111–23–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Internal Agency Docket No. FEMA–4290–
DR; Docket ID FEMA–2016–0001]

Minnesota; Amendment No. 1 to Notice
of a Major Disaster Declaration
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

This notice amends the notice
of a major disaster declaration for the
State of Minnesota (FEMA–4290–DR),
dated November 2, 2016, and related
determinations.

SUMMARY:

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