Forms Revision Chart (Telephone Form)

Item Type an Location Changes	Current Text (FEMA FORM 519-0-1 Telephone)	Revised Text
		PA Initial Customer Satisfaction Survey (FEMA Form 519-0-32)	PA Assessment Customer Satisfaction Survey (FEMA Form 519-0-34)
Survey Title	Public Assistance Customer Satisfaction Survey (Telephone)	Public Assistance Initial Customer Satisfaction Survey (Telephone)	Public Assistance Assessment Customer Satisfaction Survey (Telephone)
Introduction	Hello, I’m calling from FEMA, the Federal Emergency Management Agency. My name is __________. My ID is ____________. May I please speak with [Contact Name] or the person who worked with FEMA’s Public Assistance Program for the [Disaster Type] on [Declaration Date] in [State] under [Disaster Number]? We would like to ask some questions about your experience with the FEMA Public Assistance Program. We’re looking for ways to improve the quality of our service based on your opinions. Would you volunteer to take 10-15 minutes to answer some questions? Thank you. These questions comply with the Privacy Act of 1974 and been approved by the Office of Management and Budget under number 1660-0107. Your answers will not affect the outcome of your application for FEMA assistance. This call may be monitored and/or recorded for quality assurance.	Hello, I’m calling from FEMA, the Federal Emergency Management Agency. My name is __________. My ID is ____________. May I please speak with [Contact Name] or the person who worked with FEMA’s Public Assistance Program for the [Disaster Type] on [Declaration Date] in [State] under [Disaster Number]?We would like to ask some questions about your initial experience with the FEMA Public Assistance Program. FEMA is looking for ways to improve the quality of our service based on your opinions. Would you volunteer to take 4-6 minutes to answer some questions? These questions comply with the Privacy Act of 1974 and have been approved by the Office of Management and Budget under number 1660-0107. Your answers will not affect the outcome of your application for FEMA assistance. This call may be monitored and/or recorded for quality assurance.	Hello, I’m calling from FEMA, the Federal Emergency Management Agency. My name is __________. My ID is ____________. May I please speak with [Contact Name] or the person who worked with FEMA’s Public Assistance Program for the [Disaster Type] on [Declaration Date] in [State] under [Disaster Number]?We would like to ask some questions about your overall experience with the FEMA Public Assistance Program. We’re looking for ways to improve the quality of our service based on your opinions. Would you volunteer to take 7-9 minutes to answer some questions? These questions comply with the Privacy Act of 1974 and have been approved by the Office of Management and Budget under number 1660-0107. Your answers will not affect the outcome of your application for FEMA assistance. This call may be monitored and/or recorded for quality assurance.
Directions	This call is related to the [Disaster Type], declared on [Declaration date], in [State] under Disaster Number [DR No]. You may have applied for more than one grant related to this disaster. When answering these questions, please consider your overall experience with FEMA’s Public Assistance Program for this disaster. The next few questions ask for general information.	This survey is related to Disaster Number [DR No] declared on [Declaration date]. You should have received a phone call from your assigned Program Delivery Manager, or FEMA representative. When answering these questions, please consider your overall experience with the FEMA staff you have come in contact with during the Public Assistance process, also known as PA.	This survey is related to Disaster Number [DR No] declared on [Declaration date]. You have recently received funding under the FEMA Public Assistance program, also known as PA. You were assigned a Program Delivery Manager, or FEMA representative, to lead you through the PA process. You may have also interacted with other FEMA staff. Please take into account all interactions when answering the following questions.
New Question		Initial Phone Call Using a rating scale of 1 to 5, with 1 being Not at all Informative and 5 being Very informative… 1. How informative was the initial phone call in letting you know what to do next in the PA process? o 1 Not at all Informative o 2 o 3 o 4 o 5 Very Informative o Don’t remember/Didn’t have a phone call
New Question		During the phone call, your FEMA representative should have scheduled an initial one-on-one meeting, also known as the Recovery Scoping Meeting. Using a rating scale of 1 to 5, with 1 being Not at all Prepared and 5 being Very Prepared… 2. How prepared do you feel the phone call made you for attending the one-on-one meeting? o 1 Not at all Prepared o 2 o 3 o 4 o5 Very Prepared
New Question		Recovery Scoping Meeting (directions for Q3-6) Using a rating scale of 1 to 5, with 1 being Not at all Helpful and 5 being Very Helpful, how helpful was your FEMA representative in accomplishing the following tasks during your one-on-one meeting: 3. Developing a project timeline? o 1 Not at all Helpful o 2 o 3 o 4 o5 Very Helpful
New Question		4. How helpful was your FEMA representative in...Gathering required documentation? o 1 Not at all Helpful o 2 o 3 o 4 o5 Very Helpful
New Question		5. How helpful was your FEMA representative in... Developing a list of projects based on your damage inventory? o 1 Not at all Helpful o 2 o 3 o 4 o5 Very Helpful
New Question		6. How helpful was your FEMA representative in... Providing an overall understanding of the FEMA PA process? o 1 Not at all Helpful o 2 o 3 o 4 o5 Very Helpful
New Question		7. Which of the following topics, if any, do you wish would have been described in more detail? You may select all that apply. • Hazard mitigation • Environmental planning • Historic preservation concerns • Other (Open ended text box) • None of the above
New Question		8. Did your FEMA representative explain that you had 60 days from the one-on-one meeting to identify all damage? o Yes o No o Don’t know / Don’t remember
New Question		Site Inspection 9. Has FEMA conducted a site inspection? o Yes o No o Scheduled for a future date
New Question			FEMA STAFF Using a scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the… 3. Updates about the status of your project(s) o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question			Please think about your entire PA experience. Using a scale of 1 to 5, with 1 being Not at all Likely and 5 being Very Likely, how likely were you to contact each of the following staff when you had a question or needed assistance… 6. Your FEMA staff o 1 Not at all Likely o 2 o 3 o 4 o 5 Very Likely
New Question			Please think about your entire PA experience. Using a scale of 1 to 5, with 1 being Not at all Likely and 5 being Very Likely, how likely were you to contact each of the following staff when you had a question or needed assistance… 7. Your State or Tribal staff o 1 Not at all Likely o 2 o 3 o 4 o 5 Very Likely
New Question			Using a scale of 1 to 5, with 1 being Not at all Helpful and 5 being Very Helpful… 8. How helpful has FEMA staff been in guiding you through all phases of the PA process? o 1 Not at all Helpful o 2 o 3 o 4 o 5 Very Helpful
Deleted from new surveys	The next few questions ask for general information. 1. What is your organization type?  State Grantee  Tribal Grantee  Subgrantee 1a. What is your position? (Read options)  State Director  Governor’s Authorized Representative – GAR  Alternate GAR  Public Assistance Officer – PAO  Deputy PAO  State Coordinating Officer – SCO  Assistance SCO  Other 1b. What is your position?  Local government  State subgrantee  Special district  Private non-profit  Indian tribe/tribal organization/native village  Other
Deleted from new surveys	2. For what type(s) of project(s) did you apply?  Not applicable, state grantee (skip to question 5)  All large projects (over $xx,xxx in FY xxxx)(after responding, skip to Question 5)  All small projects ($xx,xxx and under)  More small than large projects  Equal number of large and small projects
Deleted from new surveys	3. Applicants have the option of writing their own Project Worksheet(s) for small projects. For the small projects for which you applied, did you chose to write your own Project Worksheet(s):  All of the time  Most of the time  Half of the time  Some of the time  Never Not applicable, did not apply for small projects
Old #Q4 new Initial Q#14 and Assessment Q20	Program Results 4. Overall, how satisfied are you with the Public Assistance Program?  Very Satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied Very dissatisfied	14. At this point in time, the overall satisfaction with the PA program? o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied	Thinking about the entire PA process, on a scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied…. 20. How would your rate your overall satisfaction with FEMA? o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Deleted from new surveys	4a. What specifically were you dissatisfied with? (Text)
Deleted from new surveys	5. Overall, how satisfied are you with the Public Assistance Process?  Very Satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied Very dissatisfied
Deleted from new surveys	5a. What specifically were you dissatisfied with? (Text)
Old Q#6: Now Assessment Q#9	Information The following questions pertain to your initial contact with FEMA. 6. How satisfied were you with the published information FEMA provided on the Public Assistance Program (e.g. documents on FEMA’s website, documents received at the Kickoff Meeting, etc.)?  Very Satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied Very dissatisfied		FEMA Process Using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following aspects of the FEMA PA process: 9. Published information provided such as the website or in the one-on-one meetings o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Deleted from new surveys	7. How satisfied were you with staff’s communication of information?  Very Satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied Never dealt with staff
Old Q#8: Now Assessment Q#13	8. How satisfied were you with the information FEMA provided you concerning the availability of Public Assistance mitigation funding?  Very Satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied Did not receive any information on mitigation		FEMA Process Using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following aspects of the FEMA PA process: 13. Special considerations such as insurance, environmental, and historic preservation o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Deleted from new surveys	Personal Interaction and Customer Service The following questions concern your interactions with staff. 9. The field staff understood the eligibility requirements:  All of the time  Most of the time  More than half of the time  Some of the time  Never  Do not know
Old Q#10: Now Initial Q# 9a, 9b, 9c, 9d	10. The field staff that conducted the site visit(s) were competent and understood the types of damage they were assessing:  All of the time  Most of the time  More than half of the time  Some of the time  Never  Not applicable-No site visit(s) necessary because always wrote own Project Worksheet(s)  Not applicable-Site visit(s) not yet conducted	Using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied… 9a. Overall, how satisfied were you with your inspector(s)? o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Old Q#11: Now Initial Q# 9a, 9b, 9c, 9d	see above	9b. Which of the following are reasons you were not very satisfied with your inspector(s)? You may select all that apply. • Was not on time to appointment • Did not explain information thoroughly • Did not answer questions satisfactorily • Did not instill confidence in the process • Other (Open ended text box)
Old Q#11: Now Initial Q# 9a, 9b, 9c, 9d	see above	9c. How satisfied were you with the timeliness of the site inspection? o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Old Q#11: Now Initial Q# 9a, 9b, 9c, 9d	see above	Using a rating scale of 1 to 5, with 1 being Not at All Knowledgeable and 5 being Very Knowledgeable… 9d. How knowledgeable was your site inspector(s) in validating your damage? o 1 Not at all Knowledgeable o 2 o 3 o 4 o 5 Very Knowledgeable
Deleted from new surveys	11. The field staff that conducted the site visit(s) understood the local conditions that influence the rebuilding process.  Strongly agree  Agree  Slightly agree  Slightly disagree  Disagree  Strongly disagree  Not applicable-No site visit(s) necessary because always wrote own Project Worksheet(s)  Not applicable-Site visit(s) not yet conducted
Old Q#12: Now Assessment Q#4	12. How reliable were the decisions and information you received from staff?  Very reliable  Reliable  Slightly reliable  Slightly unreliable  Unreliable  Very unreliable  Do not know		FEMA STAFF Using a scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the… 4. Consistency of information received from FEMA staff o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Deleted from new surveys	13. Was staff turnover a problem?  Yes  No  Do not know
Old Q#14: Now Assessment Q#5	Please select the response that best describes your satisfaction level: 14. Overall, how satisfied were you with the Customer Services provided by staff?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied		FEMA STAFF Using a scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the… 5. Overall FEMA customer service o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Old Q#15: Now Assessment Q#1	15. Overall, how satisfied are you with the responsiveness provided by staff?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied		FEMA STAFF Using a scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the… 1. Responsiveness to inquiries and questions from you or your staff o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Deleted from new surveys	Project Worksheet Process The following questions related to the Project Worksheet Process. 16. Overall, how satisfied were you with the Project Worksheet process?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied
Deleted from new surveys	17. Did you receive Public Assistance mitigation funding?  Yes, received funding  No – applied for but did not receive funding  Do not know  Not applicable-Did not apply for funding
Deleted from new surveys	17a. How satisfied were you with the amount of Public Assistance mitigation funding you received?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied  Do not know
Old Q#18: Now Assessment Q#10	18. If FEMA conducted a site visit, FEMA conducted the Project Worksheet site visit(s)  Too soon after the disaster  At the right time  Too Late to be helpful  Do not know  Site visit(s) not yet conducted  Not applicable-No site visit(s) necessary because always wrote own Project Worksheet(s)		FEMA Process Using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following aspects of the FEMA PA process: 10. Scheduling a site inspection o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Old Q#19: Now Assessment Q#11	19. If FEMA developed the scope(s) of work, how satisfied were you with their development?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied  Do not know  Not applicable – Always wrote own Project Worksheet(s		FEMA Process Using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following aspects of the FEMA PA process: 11. Agreement on scope of work o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Old Q#20: Now Assessment Q#12	20. If FEMA identified damage repair cost estimates, how satisfied were you with these estimates?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied  Do not know  Cost estimates not yet completed  Not applicable – Always wrote own Project Worksheet(s)		FEMA Process Using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following aspects of the FEMA PA process: 12. Developing cost estimates o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Deleted from new surveys	21. If you wrote your own Project Worksheet(s), how satisfied were you with completing your Project Worksheet(s) in terms of its complexity, your time invested, and the availability of necessary information?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied  Not applicable - Did not write any Project Worksheets
Deleted from new surveys	22. If you had any small projects, and you chose not to write your own Project Worksheet(s), please briefly explain why you asked FEMA to write your Project Worksheet(s). (Text)
Old Q#23a+b: Now Initial Q#10 and Q11	Program Results The following questions pertain to the overall results of the Public Assistance Program. 23a. How satisfied were you with FEMA’s timeliness overall?  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied 23b. In relation to providing information:  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied	Customer Service & Expectations Thinking about your experiences with FEMA staff and various FEMA meetings, using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following: 10. Timeliness of the initial phone call from the FEMA representative o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied 11. How satisfied were you with the timeliness of the FEMA one-on-one meeting? o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
Old Q#24c: Now Assessment Q#2	23c. In relation to making eligibility decisions:  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied 23d. In relation to providing funds:  Very satisfied  Satisfied  Slightly satisfied  Slightly dissatisfied  Dissatisfied  Very dissatisfied		FEMA STAFF Using a scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the… 2. Communication about eligibility determinations o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question		Thinking about your experiences with FEMA staff and various FEMA meetings, using a rating scale of 1 to 5, with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following: 12. Helpfulness of the FEMA staff in guiding you through the PA process o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question		13. How satisfied are you with the simplicity of the PA process? o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question			Technology 18. Were you able to access the information related to your grant application via the online FEMA system? o Yes o No o Do not remember
New Question			Using a scale of 1 to 5 with 1 being Not at all Satisfied and 5 being Very Satisfied, how satisfied were you with the following regarding the FEMA system: 18a. Uploading required documents o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question			18b. Reviewing current status of your request for PA o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question			18c. Monitoring the progress of your projects o 1 Not at all Satisfied o 2 o 3 o 4 o 5 Very Satisfied
New Question			Customer Service & Expectations Thinking about the funding you received from PA, using a scale of 1 to 5, with 1 being Not at all Essential and 5 being Very Essential… 19. How essential was the funding to your organizations' disaster response and recovery? o 1 Not at all Essential o 2 o 3 o 4 o 5 Very Essential
Old Q#24a and Q#24b: Now Assessment Q#14 and Q#17	24a. How reasonable were administrative requirements for the overall program?  Very reasonable  Reasonable  Slightly reasonable  Slightly unreasonable  Unreasonable  Very unreasonable 24b. How reasonable were administrative requirements for the pre-disaster documentation?  Very reasonable  Reasonable  Slightly reasonable  Slightly unreasonable  Unreasonable  Very unreasonable		Using a scale of 1 to 5, with 1 being Not at all Reasonable and 5 being Very Reasonable, how reasonable were the following documentation steps: 14. Required pre-disaster documentation o 1 Not at all Reasonable o 2 o 3 o 4 o 5 Very Reasonable 17. Overall program requirements o 1 Not at all Reasonable o 2 o 3 o 4 o 5 Very Reasonable
Old Q#24c and Q#24d: Now Assessment Q#15 and Q#16	24c. Project Worksheet review?  Very reasonable  Reasonable  Slightly reasonable  Slightly unreasonable  Unreasonable  Very unreasonable 24d. Payment of claims?  Very reasonable  Reasonable  Slightly reasonable  Slightly unreasonable  Unreasonable  Very unreasonable		Using a scale of 1 to 5, with 1 being Not at all Reasonable and 5 being Very Reasonable, how reasonable were the following documentation steps: 15. Project worksheet review o 1 Not at all Reasonable o 2 o 3 o 4 o 5 Very Reasonable 16. Level of documentation required for grant processing o 1 Not at all Reasonable o 2 o 3 o 4 o 5 Very Reasonable
Deleted from new surveys	Alternative Procedures The next questions relate to the Public Assistance Alternative Procedures which you may have elected to use for permanent work and debris removal projects. 25. Were you offered the opportunity to participate in the Alternative Procedures?  Yes  No  Don’t know / Don’t remember
Deleted from new surveys	25a. Did you decide to participate? Would you say:  Yes  No  Started to but then opted out  Don’t know/Don’t remember
Deleted from new surveys	25b. What were your response for not participating in the Public Assistance Alternative Procedures? (Text)
Deleted from new surveys	Thinking about the program elements that influenced your decision to participate, would you say: 26a. The incentives were  Very important  Important  Not very important  Not at all important
Deleted from new surveys	26b. Was the flexibility of the program  Very important  Important  Not very important  Not at all important
Deleted from new surveys	26c. What other factors influenced your decision to participate? (Text)
Deleted from new surveys	The next questions relate to the impact of the Alternative Procedures on your current level of recovery. 27. How would you rate the Alternative Procedures on improving the speed of your recovery? Would you say  Excellent  Good  Satisfactory  Below Average  Poor  No opinion  Too early to determine
Deleted from new surveys	27a. What changes could FEMA make to this program to improve your speed of recovery? (Text)
Deleted from new surveys	28. How effective have the Alternative Procedures been in improving your recovery?  Excellent  Good  Satisfactory  Below Average  Poor  No opinion  Too early to determine
Deleted from new surveys	28a. What changes could be made to improve the effectiveness? (Text)
Deleted from new surveys	29. How satisfied are you with the estimates used for your pilot program projects?  Very Satisfied  Satisfied  Slightly Satisfied  Slightly Dissatisfied  Dissatisfied  Very Dissatisfied  No Opinion  Too early to determine
Deleted from new surveys	29a. What changes are needed to improve your satisfaction with the estimates?
Deleted from new surveys	30. If the independent expert panel was used on your projects, how satisfied are you with the panel process?  Very Satisfied  Satisfied  Slightly Satisfied  Slightly Dissatisfied  Dissatisfied  Very Dissatisfied  No Opinion  Too early to determine
Deleted from new surveys	30a. What changes are needed to the panel process? (Text)
Deleted from new surveys	31. In the future, should you need to apply for a Public Assistance grant, how likely are you to use the Alternative Procedures option?  Definitely use  Probably use  Might or Might Not use  Probably would Not use  Definitely would Not use  Don’t know/No Opinion
Deleted from new surveys	32. What additional recommendations do you have for improving the Alternative Procedures? (Text)
Deleted from new surveys	33. Is there anything you would have liked FEMA to have done differently during this disaster recovery? (Text)
New Question		Demographics 15. Previous to the current disaster, have you ever applied for PA disaster assistance with FEMA? o Yes o No	Demographics 21. Previous to the current disaster, have you ever applied for PA disaster assistance with FEMA? o Yes o No
New Question		16. Did you choose to continue your application for assistance after meeting with the FEMA staff? o Yes o No
New Question			22. How many years have you been in your current position? o 0-5 o 6-10 o 11-15 o 16-20 o 21+
New Question			23. On average, how many of your staff worked on FEMA PA projects for this disaster? o 0-5 o 6-10 o 11-15 o 16-20 o 21+
New Question			24. Did you have a contractor or internal grant manager working on your FEMA PA projects during this disaster? o Yes o No
New Question			25. Did you work with your emergency manager in this disaster? o Yes o No
Old Q#33: Now Initial Q#18 and Assessment Q#26	34. Please provide any additional comments or suggestions regarding the Public Assistance Program. (Text)	17. Do you have any comments or suggestions for improvement based on your experience with the FEMA PA program so far? (Open text box)	26. Do you have any comments or suggestions for improvement based on your experience with the FEMA PA program? (Open text box)
Closing Statement	Thank you very much for your time. Have a good day/evening.	Thank you for your time. My name is _____ and my ID number is _______. Have a good day/evening.	Thank you for your time. My name is _____ and my ID number is _______. Have a good day/evening.