Board of Veterans' Appeals Voice of the Veteran Appellant Satisfaction Surveys

Forms and Documents

Document Name	Status
2900-0816 60Day FRN.pdf Supplementary Document	2017-06-30
2900-0816 30Day FRN.pdf Supplementary Document	2017-06-30
0816 BVA Appellant Justification B.docx Supporting Statement B	2017-06-30
Justification A 2900-0816 BVA Appellant.docx Supporting Statement A	2017-06-30

IC Document Collections

IC ID	Document Title	Status
210480	Board of Veterans' Appeals Appellant Satisfaction - Phone Survey Instruction	Modified

ICR Details

OMB Control No: 2900-0816	ICR Reference No: 201704-2900-008
Status: Historical Active	Previous ICR Reference No: 201602-2900-039
Agency/Subagency: VA	Agency Tracking No:
Title: Board of Veterans' Appeals Voice of the Veteran Appellant Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/25/2017
	Date Received in OIRA: 06/30/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2020	36 Months From Approved	10/31/2017
Responses	11,348	0	14,727
Time Burden (Hours)	1,099	0	1,571
Cost Burden (Dollars)	0	0	0

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Abstract: Currently, the Board collects customer satisfaction on a very limited basis. Surveys are distributed after the hearing is conducted relying on respondents to mail in the postcard. The survey card only measures the appellant's satisfaction with the hearing process and response rates are low. The Board will benefit from obtaining direct feedback from Veterans regarding their experience with the Board with either the hearing or non-hearing experience. Specifically, the Veterans' feedback will provide the Board three key benefits: 1) identify what is most important to Veterans in determining their satisfaction with both the hearing and non-hearing process; 2) determine what to do to improve experience; and 3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 19140	04/25/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 30006	06/30/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Board of Veterans' Appeals Appellant Satisfaction - Phone Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	11,348	14,727	0	0	-3,379	0
Annual Time Burden (Hours)	1,099	1,571	0	0	-472	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The estimated number of respondents decreased by 3,379, from 14,727 to 11,348. This decrease is due to the Contractor adjusting its estimate based on response rates from the previous year. As the estimated number of respondents decreased, the estimated annual time burden also decreased accordingly, from 1,571 hours to 1,099.

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Annual Cost to Federal Government: $244,768

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/30/2017

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