Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 12, 2018

NSF ERA Forum Webinar Survey – DRAFT

Thank you for participating in the April 2018 ERA Forum Webinar! Your feedback is very important to us. Please complete the following survey based on your participation in the webinar. Please answer each question to the best of your ability.

Survey Questions and Answers
	Questions	Answers
1.	In what capacity do you primarily interact with NSF?	Sponsored Projects Office (SPO) staff Authorized Organizational Representative (AOR) Principal Investigator (PI) / Co-Principal Investigator (Co-PI) Other Authorized User (OAU) Other (Please specify) (text box)
2.	Which of the following best describes your current organizational affiliation?	Large research university Primarily undergraduate institution Minority serving institution Community college Other non-profit organization For-profit organization Other (Please specify) (text box)
3.	Did you find today's Forum informative?	Yes No Neutral
If answer to #3 is “No”	You indicated that you did not find today’s NSF ERA Forum informative. Could you please share any suggestions for improvement?	Open ended (text box)
4.	Please share any topics of interest you would like to focus on at future NSF ERA Forums	Open ended (text box)
5.	Before participating in the ERA Forum Webinar, had you heard about the new Research.gov proposal preparation system preview which was released in February 2018?	Yes No
If “yes” to #5	How did you hear about the new Research.gov proposal preparation system?	Conference presentation Colleague Previous ERA Forum Webinar NSF eblast/email communication Other NSF Webinar (Please specify): (text box)

Based on the ERA Forum Webinar presentation and any use/testing of the NSF’s new Research.gov proposal preparation and submission system, please answer the following questions . . .

Survey Questions and Answers
	Questions	Answers
6.	In your past experience with the National Science Foundation (NSF), how often have you used FastLane for proposal preparation in the last 5 years?	Never 1 to 4 times 5 to 10 times More than 10 times
7.	Please rate your user experience in the following areas for the new Research.gov proposal preparation site:
	Research.gov proposal preparation is an easy system to learn to use	Strongly Agree Agree Disagree Strongly Disagree
	Research.gov proposal preparation webpage layout is intuitive	Strongly Agree Agree Disagree Strongly Disagree
	Research.gov proposal preparation site may help to reduce administrative burden1	Strongly Agree Agree Disagree Strongly Disagree
	Research.gov proposal preparation help tips and notes are helpful	Strongly Agree Agree Disagree Strongly Disagree
	Real-time compliance checking for proposal sections on the Research.gov proposal preparation site is valuable to me	Strongly Agree Agree Disagree Strongly Disagree
	Research.gov proposal preparation site consolidated budget form data entry reduces my administrative burden	Strongly Agree Agree Disagree Strongly Disagree
	Research.gov proposal preparation site use of standard PDFs as the upload format for most of the proposal sections makes the upload process easy for me	Strongly Agree Agree Disagree Strongly Disagree
8.	For the question above regarding your rating of the “Research.gov proposal preparation site may help to reduce administrative burden,” can you briefly describe how the new Research.gov proposal preparation site may help or not help with this? (text box)	Open ended (text box)
9.	What features or information, if any, caused confusion or were difficult to locate on the new Research.gov proposal preparation site? (text box)	Open ended (text box)
10.	What’s the one most important feature NSF should add to the new Research.gov proposal preparation site? (Select one)	Additional font types Excel upload for the budget SPO or AOR lock during proposal review Ability to invite users to join proposals rather than adding the users OAU proposal creation enablement Other _______________________ (text box)
11.	Your comments, questions, and feedback are very important to NSF. Based on the ERA Forum Webinar on PSM and Account Management, please include any additional feedback in the space provided. (text box)	Open ended (text box)

Thank you for participating in this survey!

1 The “administrative burden” regarding proposals is primarily associated with to the preparation of detailed budgets, ensuring proper proposal formatting, and other related requirements, as well as difficulties with proposal submission that increase workload.

March 2018

NSF ERA Forum Webinar Survey – DRAFT DIAS Research.gov Business Office

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