Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
3145-0215 2017 Part A Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery NSF 2014.docx	Supporting Statement A	Uploaded 2017-04-05	Available
Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-04-20	Available
3145-0215 Generic clearance, Part B STATISTICAL METHODS.docx	Supporting Statement B	Uploaded 2017-04-05	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
242182	Aviation Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)	Other-Focus Group	New
242031	Building Lift Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)	Other-Focus Group	New
242030	Utilities Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)	Other-Focus Group	New
241945	Sectors Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)	Other-Focus Group	New
241944	Arches Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)	Other-Focus Group	New
241943	General South Pole Station Master Plan (SPSMP) Charrette Topic Identification Survey	Other-Customer Satisfaction Survey	New
241458	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, May 14, 2020	Other-Customer Satisfaction Survey	New
241389	NSF Convergence Accelerator PI Workshop Survey, February 2020	Other-Customer Satisfaction Survey	New
241311	NSF Secure and Trustworthy Cyberspace (SaTC) Survey	Other-Customer Satisfaction Survey	New
240652	Building Minority-Serving Institution-Led Coalitions to Strengthen Broadening Participation in Engineering Survey	Other-Customer Satisfaction Survey	New
239860	December 2-5, 2019 Post-Training and Coaching Online Satisfaction Survey Convergence Accelerator (C-Accel)	Other-Customer Satisfaction Survey	New
239458	NSF Science Community Outreach Survey	Other-Customer Satisfaction Survey	New
238257	October 1-4, 2019 Post-Training Online Satisfaction Survey Convergence Accelerator (C-Accel)	Other-Custmer Satisfaction Survey	New
237587	User Interviews for the NSF IUCRC Redesign Project	Other-Customer Satisfaction Survey	New
237288	User Interviews for the NSF IUCRC Redesign Project	Other-Customer Satisfaction Survey	New
237110	SBIR/STTR Submission Process (for Applicants)	Other-Customer Satisfaction Survey	New
236864	Pilot test the exit survey of participants in the National Science Foundation (NSF) Research Experiences for Undergraduates (REU) Program	Other-Customer Satisfaction Survey	New
236863	Retrospective Survey of Participants in the National Science Foundation (NSF) International Research Experiences for Students (IRES) Program	Other-Customer Satisfaction Survey	New
236849	Feedback on the Science and Engineering Indicators (SEI) website	Other-Customer Satisfaction Survey	New
236829	Request for Feedback on Submission Process for the NSF Convergence Accelerator Pilot Program	Other-Customer Satisfaction Survey	New
235911	Collection of planning and satisfaction data with participants at the May 29-30, 2019 NSF INCLUDES National Network Meeting	Other-Customer Satisfaction Survey	New
235846	2019 NSF PI/SPO Customer Feedback Survey	Other-Customer Satisfaction Survey	New
235658	Input from the Antarctic research community to the Antarctic Science Contract (ASC) regarding community preferences in equipment selection	Other-Customer Satisfaction Survey	New
235558	National Science Foundation Website Redesign Usability Testing	Other-Web site usability testing	New
235368	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 10, 2019	Other-Customer Satisfaction Survey	New
235113	Satisfaction Surveys for SBIR/STTR Pre-submission Process (for Proposers and Reviewers)	Other-Customer Satisfaction Survey	New
234627	NSF.gov User Research for Site Redesign	Other-Web site usability testing	New
234624	Remote Panelist Experience Survey	Other-Customer Satisfaction Survey	New
234562	Satisfaction of Applicants (Principal Investigators) and Reviewers with NSF's Merit Review Process	Other-Customer Satisfaction Survey	New
234404	Center-based Research Program Site Visitor Interview Pretest	Other-Customer Satisfaction Survey	New
234159	Center-based Research Program Interviews	Other-Customer Satisfaction Survey	New
234130	User Survey for Extreme Light Infrastructure	Other-Customer Satisfaction Survey	New
233207	Focus group for National Science Foundation (NSF) Centers for Chemical Innovation (CCI) Program Grantees	Other-Focus Group	New
233177	Review of NSF INCLUDES Technical Assistance-Survey and Focus Groups	Other-Survey	New
232980	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, September 26, 2018	Other-Customer Satisfaction Survey	New
232718	NSF Funding Pages Redesign Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
232708	Merit Review Orientation Video Feedback Survey	Other-Customer Satisfaction Survey	New
232539	NSF Information Collection from Research & Related Activities Awardees	Other-Customer Satisfaction Survey	New
232516	Input from the arctic research community to the NSF's Arctic Science Section (ARC) Portfolio Review Committee	Other-Customer Satisfaction Survey	New
232402	NSF Centers for Chemical Innovation Interview Protocols Pretest	Other-Customer Satisfaction Survey	New
231959	Innovations at the Nexus of Food, Energy and Water Systems (INFEWS) PI Workshop Survey	Other-Customer Satisfaction Survey	New
231835	Requirements for U.S. Antarctic Program Research Vessels	Other-Customer Satisfaction Survey	New
231347	Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2018	Other-Customer Satisfaction Survey	New
231346	Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2018	Other-Customer Satisfaction Survey	New
231210	NSF Centers for Chemical Innovation Survey Pre-tests	Other-Customer Satisfaction Survey	New
231057	Usability-testing of a Tracking System for Research Experiences for Undergraduate Site Students	Other-Usability testing	New
230874	Executive Summary Form: Receive Feedback Before Completing Your Proposal	Other-Customer Satisfaction Survey	New
230873	Feedback Survey Regarding NSF SBIR/STTR Phase I Proposal Submission Process	Other-Customer Satisfaction Survey	New
230808	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 12, 2018	Other-Customer Satisfaction Survey	New
230806	Survey for Division of Industrial Innovation and Partnerships Conferences	Other-Customer Satisfaction Survey	New
230040	SURVEY FOR DIVISION OF UNDERGRADUATE OUTREACH ACTIVITIES	Other-Customer Satisfaction Survey	New
229820	Research.gov Proposal Preparation Site Survey	Other-Customer Satisfaction Survey	New
229695	NSF INCLUDES Principal Investigator's Meeting Feedback Form	Other-Customer Satisfaction Survey	New
229677	Focus Groups for Moving the Needle: Advancing Girls in Engineering	Other-Focus Group	New
229633	AUDIENCE FEEDBACK AND PRESENTATION EVALUATION FORM	Other-Customer Satisfaction Survey	New
229373	Questionnaire and Small Group Discussion for National Science Foundation (NSF) Water, Sustainability, and Climate (WSC) Program Grantees	Other-Small group customer satisfaction survey - three parts	New
229061	National Science Board Website (nsf.gov/nsb) User Survey	Other-Customer Satisfaction Survey	New
228479	NSF INCLUDES Cohort 2 Design and Development Launch Pilot Project Principal Investigators and Evaluators	Other-Phone script	New
228243	NSF INCLUDES Conference Document/Data Request	Other-Survey	New
227958	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum	Other-Customer Satisfaction Survey	New
227841	Post-Meeting Survey for Hispanic-Serving Institutions Virtual Listening Meetings	Other-Customer Satisfaction Survey - post-webinar	New
227737	Phone Interviews with NSF INCLUDES Design and Development Launch Pilot (DDLP) Principal Investigators	Other-Customer Satisfaction Survey	New
227713	USAP.gov Customer Feedback Survey	Other-Customer Satisfaction Survey	New
227470	NSF INCLUDES Customer Satisfaction Survey	Other-Request for project plans	New
227453	Dear Colleague Letter – Seeking Community Input for Topic Ideas to inform planning by the Office of International Science and Engineering at the National Science Foundation	Other-Customer Satisfaction Survey	New
227282	Principal investigator web-survey to gauge their interest in participating in the pilot-testing a tracking system for REU site students	Other-Customer Satisfaction Survey	New
227168	Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants, Part 2 - 2017	Other-Customer Satisfaction Survey	New
227167	Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants, Part 2 - 2017	Other-Customer Satisfaction Survey	New

ICR Details

OMB Control No: 3145-0215	ICR Reference No: 201704-3145-002
Status: Historical Active	Previous ICR Reference No: 201402-3145-001
Agency/Subagency: NSF	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/12/2017
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/10/2017
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2020	36 Months From Approved	06/30/2017
Responses	70,000	0	40,000
Time Burden (Hours)	20,000	0	12,500
Cost Burden (Dollars)	75,000	0	75,000

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Abstract: This collection of information is necessary to enable NSF to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 72619	10/20/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 17296	04/10/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 68

table that charts list of burden

IC Title	Form No.	Form Name
Request for Feedback on Submission Process for the NSF Convergence Accelerator Pilot Program
2019 NSF PI/SPO Customer Feedback Survey
AUDIENCE FEEDBACK AND PRESENTATION EVALUATION FORM
Arches Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)
Aviation Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)
Building Lift Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)
Building Minority-Serving Institution-Led Coalitions to Strengthen Broadening Participation in Engineering Survey
Center-based Research Program Interviews
Center-based Research Program Site Visitor Interview Pretest
Collection of planning and satisfaction data with participants at the May 29-30, 2019 NSF INCLUDES National Network Meeting
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 10, 2019
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 12, 2018
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, May 14, 2020
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, September 26, 2018
Dear Colleague Letter – Seeking Community Input for Topic Ideas to inform planning by the Office of International Science and Engineering at the National Science Foundation
December 2-5, 2019 Post-Training and Coaching Online Satisfaction Survey Convergence Accelerator (C-Accel)
Executive Summary Form: Receive Feedback Before Completing Your Proposal
Feedback Survey Regarding NSF SBIR/STTR Phase I Proposal Submission Process
Feedback on the Science and Engineering Indicators (SEI) website
Focus Groups for Moving the Needle: Advancing Girls in Engineering
Focus group for National Science Foundation (NSF) Centers for Chemical Innovation (CCI) Program Grantees
General South Pole Station Master Plan (SPSMP) Charrette Topic Identification Survey
Innovations at the Nexus of Food, Energy and Water Systems (INFEWS) PI Workshop Survey
Input from the Antarctic research community to the Antarctic Science Contract (ASC) regarding community preferences in equipment selection
Input from the arctic research community to the NSF's Arctic Science Section (ARC) Portfolio Review Committee
Merit Review Orientation Video Feedback Survey
NSF Centers for Chemical Innovation Interview Protocols Pretest
NSF Centers for Chemical Innovation Survey Pre-tests
NSF Convergence Accelerator PI Workshop Survey, February 2020
NSF Funding Pages Redesign Customer Satisfaction Survey
NSF INCLUDES Cohort 2 Design and Development Launch Pilot Project Principal Investigators and Evaluators
NSF INCLUDES Conference Document/Data Request
NSF INCLUDES Customer Satisfaction Survey
NSF INCLUDES Principal Investigator's Meeting Feedback Form
NSF Information Collection from Research & Related Activities Awardees
NSF Science Community Outreach Survey
NSF Secure and Trustworthy Cyberspace (SaTC) Survey
NSF.gov User Research for Site Redesign
National Science Board Website (nsf.gov/nsb) User Survey
National Science Foundation Website Redesign Usability Testing
October 1-4, 2019 Post-Training Online Satisfaction Survey Convergence Accelerator (C-Accel)
Phone Interviews with NSF INCLUDES Design and Development Launch Pilot (DDLP) Principal Investigators
Pilot test the exit survey of participants in the National Science Foundation (NSF) Research Experiences for Undergraduates (REU) Program
Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2018
Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants, Part 2 - 2017
Post-Meeting Survey for Hispanic-Serving Institutions Virtual Listening Meetings
Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2018
Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants, Part 2 - 2017
Principal investigator web-survey to gauge their interest in participating in the pilot-testing a tracking system for REU site students
Questionnaire and Small Group Discussion for National Science Foundation (NSF) Water, Sustainability, and Climate (WSC) Program Grantees
Remote Panelist Experience Survey
Requirements for U.S. Antarctic Program Research Vessels
Research.gov Proposal Preparation Site Survey
Retrospective Survey of Participants in the National Science Foundation (NSF) International Research Experiences for Students (IRES) Program
Review of NSF INCLUDES Technical Assistance-Survey and Focus Groups
SBIR/STTR Submission Process (for Applicants)
SURVEY FOR DIVISION OF UNDERGRADUATE OUTREACH ACTIVITIES
Satisfaction Surveys for SBIR/STTR Pre-submission Process (for Proposers and Reviewers)
Satisfaction of Applicants (Principal Investigators) and Reviewers with NSF's Merit Review Process
Sectors Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)
Survey for Division of Industrial Innovation and Partnerships Conferences
USAP.gov Customer Feedback Survey
Usability-testing of a Tracking System for Research Experiences for Undergraduate Site Students
User Interviews for the NSF IUCRC Redesign Project
User Interviews for the NSF IUCRC Redesign Project
User Survey for Extreme Light Infrastructure
Utilities Focus Group Survey: Areas of Interest for the South Pole Station Master Plan (SPSMP)

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	70,000	40,000	0	30,000	0	0
Annual Time Burden (Hours)	20,000	12,500	0	7,500	0	0
Annual Cost Burden (Dollars)	75,000	75,000	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden increase is due to an increase in the number of surveys requested.

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Annual Cost to Federal Government: $10,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/10/2017

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