Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Part A Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery NSF 2014.docx	Supporting Statement A	Uploaded 2014-02-25	Available
Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-04-20	Available
Generic clearance, Part B STATISTICAL METHODS.docx	Supporting Statement B	Uploaded 2014-02-25	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
226262	Evaluation of the Strategic Review Process	Other-Customer Satisfaction Survey	New
226175	Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2017	Other-Customer Satisfaction Survey	New
226174	Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2017	Other-Customer Satisfaction Survey	New
226072	Satisfaction of Investigators and Reviewers with the Merit Review Process	Other-Customer Satisfaction Survey	New
225795	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, March 15, 2017	Other-Customer Satisfaction Survey	New
225024	NSF INCLUDES Principal Investigator's Meeting Feedback Form	Other-Customer Satisfaction Survey	New
224305	Improvement of NSF/NIH I-CORPS Longitudinal Outcomes Survey	Other-Cognitive Interview Protocol	New
223490	NSF Proposal Submission Modernization Survey	Other-Customer Satisfaction Survey	New
223139	Collections in Support of Biological Research Survey	Other-Customer Satisfaction Survey	New
223071	Instrument Development for Biological Research Assessment Survey	Other-Customer Satisfaction Survey	New
222822	Survey Questions for Webinar on Postdoctoral Research Fellowships in Biology	Other-Customer Satisfaction Survey	New
222672	Survey Questions for Participants of the REvolutionizing engineering and computer science Department (RED) PI meeting	Other-Customer Satisfaction Survey	New
222221	PAEMST Alumni Event Evaluation Form	Other-Customer Satisfaction Survey	New
222140	Acquisition 360 - Improving the Acquisition Process through Timely Feedback from External and Internal Stakeholders	Other-Customer Satisfaction Survey	New
221686	Large Facilities Financial Data Collection Tool Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
221684	Community Input on Polar Programs Realignment at the National Science Foundation	Other-Survey	New
221620	Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2016	Other-Customer Satisfaction Survey	New
221610	Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2016	Other-Customer Satisfaction Survey	New
221580	NSF Biological Sciences Directorate Surveys of Applicants and Reviewers to Assess the Preliminary Proposal Process	Other-Customer Satisfaction Survey	New
221481	Community Input on Advance Cyberinfrastructure at NSF	Other-Customer Satisfaction Survey	New
221196	Volunteer Survey during and after an NSF Electronic Records Administration Open Forum Meeting	Other-Customer Satisfaction Survey	New
221115	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 27, 2016	Other-Customer Satisfaction Survey	New
220633	NSF's First Virtual NSF Day Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
220320	Women's History Month Quiz – Women in Science	Other-Educational quiz	New
219475	Cybersecurity education/awareness campaign	Other-Educational quiz	New
217607	Presidential Award for Excellence in Mathematics and Science Teaching Recognition Event Evaluation Form	Other-Customer Satisfaction Survey	New
217461	Survey Questions for Participants of the Revolutionizing Engineering Department Kickoff meeting	Other-Customer Satisfaction Survey	New
216856	Evaluation Form for PAESMEM Recognition Event	Other-Customer Satisfaction Survey	New
216592	Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants	Other-Customer Satisfaction Survey	New
216591	Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants	Other-Customer Satisfaction Survey	New
216203	Satisfaction of Reviewers and Principal Investigators with NSF's Merit Review Process	Other-Customer Satisfaction Survey	New
215960	Survey of the National Science Foundation's (NSF) INSPIRE and non-INSPIRE grantees	Other-Customer Satisfaction Survey	New
213265	Feedback Survey Regarding NSF EFRI Topic Selection Process	Other-Customer Satisfaction Survey	New
213191	Survey Regarding Customer Satisfaction with the Logistical Support Provided by the U.S. Antarctic Program's Antarctic Support Contractor	Other-Customer Satisfaction Survey	New
212502	East Asia and Pacific Summer Institute in China	Other-Customer Satisfaction Survey	New
212220	Feedback Survey Regarding NSF SBIR/STTR Phase 1 Proposal Submission	Other-Customer Satisfaction Survey	New
212083	NSF Web Site Redesign Survey	Other-Customer Satisfaction Survey	New
211629	Metrics Survey of Event/Exhibit Attendees	Other-Customer Satisfaction Survey	New
211572	Online survey for feedback on SBIR pilot video coaching webinar	Other-Customer Satisfaction Survey	New
211538	NSF Day Workshop Host Survey - Attendees	Other-Customer Satisfaction Survey	New
211451	NSF Day Workshop Host Survey	Other-Customer Satisfaction Survey	New
207765	Award Cash Management Service (ACMS) Customer Service/Satisfaction Survey	Other-Customer Satisfaction Survey	Removed
206967	Center for Polar Medical Operations Physical Qualifications Survey	Other-Customer Satisfaction Survey	Removed
206146	Science: Becoming the Messenger - Workshop Customer Satisfaction Survey	Other-Customer Satisfaction Survey	Removed
205923	NSF/BIO DEB and IOS Web Survey for Soliciting Feedback on Program Changes	Other-Customer Satisfaction Survey	Removed
205267	NSF Web Survey	Other-Survey	Removed
204677	NSF East Asia and Pacific Summer Institutes Customer Satisfaction Survey	Other-Customer Satisfaction Survey	Removed
203279	OISE/EAPSI Customer Survey	Other-Survey	Removed
202526	EPSCoR Project Directors/Project Administrators Meeting Feedback	Other-Survey	Removed
202434	NSF Virtual Panel Panelist Survey	Other-Survey	Removed
201752	OISE PIRE Customer Survey	Other-Survey	Removed
201508	E-mailed customer satisfaction survey for NSF Current newsletter	Other-Survey	Removed
200702	United States Antarctic Program End of Season Outbrief Report	Other-C. S. Survey	Removed
200407	Engineering Family Day Questionnaire	Other-Survey	Removed
199718	External Stakeholder Feedback on NSF Communications	Other-Survey	Removed
198923	EarthCube User Requirements Questions	Other-CS Survey	Removed
198252	CBET Grantees Conference Attendance	Other-Survey	Removed

ICR Details

OMB Control No: 3145-0215	ICR Reference No: 201402-3145-001
Status: Historical Active	Previous ICR Reference No: 201103-3145-002
Agency/Subagency: NSF	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/28/2014
	Date Received in OIRA: 02/25/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2017	36 Months From Approved	04/30/2014
Responses	40,000	0	24,000
Time Burden (Hours)	12,500	0	7,500
Cost Burden (Dollars)	75,000	0	75,000

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Abstract: This collection of information is necessary to enable NSF to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 76661	12/18/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 10574	02/25/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 41

table that charts list of burden

IC Title	Form No.	Form Name
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, April 27, 2016
OISE PIRE Customer Survey
Improvement of NSF/NIH I-CORPS Longitudinal Outcomes Survey
Instrument Development for Biological Research Assessment Survey
Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2017
NSF Web Survey
Survey of the National Science Foundation's (NSF) INSPIRE and non-INSPIRE grantees
Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants
Women's History Month Quiz – Women in Science
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, March 15, 2017
Acquisition 360 - Improving the Acquisition Process through Timely Feedback from External and Internal Stakeholders
Volunteer Survey during and after an NSF Electronic Records Administration Open Forum Meeting
NSF Biological Sciences Directorate Surveys of Applicants and Reviewers to Assess the Preliminary Proposal Process
Science: Becoming the Messenger - Workshop Customer Satisfaction Survey
External Stakeholder Feedback on NSF Communications
East Asia and Pacific Summer Institute in China
Feedback Survey Regarding NSF EFRI Topic Selection Process
Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2016
NSF INCLUDES Principal Investigator's Meeting Feedback Form
United States Antarctic Program End of Season Outbrief Report
Center for Polar Medical Operations Physical Qualifications Survey
NSF Day Workshop Host Survey - Attendees
Online survey for feedback on SBIR pilot video coaching webinar
Evaluation Form for PAESMEM Recognition Event
Evaluation of the Strategic Review Process
Large Facilities Financial Data Collection Tool Customer Satisfaction Survey
NSF Web Site Redesign Survey
NSF Day Workshop Host Survey
EPSCoR Project Directors/Project Administrators Meeting Feedback
Community Input on Polar Programs Realignment at the National Science Foundation
Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants
Presidential Award for Excellence in Mathematics and Science Teaching Recognition Event Evaluation Form
Metrics Survey of Event/Exhibit Attendees
Satisfaction of Reviewers and Principal Investigators with NSF's Merit Review Process
Survey Regarding Customer Satisfaction with the Logistical Support Provided by the U.S. Antarctic Program's Antarctic Support Contractor
Survey Questions for Participants of the Revolutionizing Engineering Department Kickoff meeting
Collections in Support of Biological Research Survey
NSF Proposal Submission Modernization Survey
PAEMST Alumni Event Evaluation Form
Feedback Survey Regarding NSF SBIR/STTR Phase 1 Proposal Submission
NSF East Asia and Pacific Summer Institutes Customer Satisfaction Survey
Community Input on Advance Cyberinfrastructure at NSF
NSF Virtual Panel Panelist Survey
Survey Questions for Participants of the REvolutionizing engineering and computer science Department (RED) PI meeting
Post-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2017
Engineering Family Day Questionnaire
OISE/EAPSI Customer Survey
CBET Grantees Conference Attendance
E-mailed customer satisfaction survey for NSF Current newsletter
Survey Questions for Webinar on Postdoctoral Research Fellowships in Biology
EarthCube User Requirements Questions
NSF/BIO DEB and IOS Web Survey for Soliciting Feedback on Program Changes
Award Cash Management Service (ACMS) Customer Service/Satisfaction Survey
Cybersecurity education/awareness campaign
Pre-Boot Camp Survey Questions for Community College Innovation Challenge Participants - 2016
NSF's First Virtual NSF Day Customer Satisfaction Survey
Satisfaction of Investigators and Reviewers with the Merit Review Process

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	40,000	24,000	0	16,000	0	0
Annual Time Burden (Hours)	12,500	7,500	0	5,000	0	0
Annual Cost Burden (Dollars)	75,000	75,000	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The interest in this information collection has been widespread across NSF, which has led us to increase the total number of burden hours requested. The anticipated burden times for each type of collection have not changed.

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Annual Cost to Federal Government: $10,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/25/2014

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