Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
3145-0215 2020 Part A Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery NSF.docx	Supporting Statement A	Uploaded 2020-06-12	Available
Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-04-20	Repair queued
3145-0215 Generic clearance, Part B STATISTICAL METHODS.docx	Supporting Statement B	Uploaded 2020-06-12	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
260927	Feedback for the Team Effectiveness Program for NSF/Human Resources Management	Other-Customer Satisfaction Survey	New
260413	Funding Search Testing	Other-Customer Satisfaction Survey	New
260392	Feedback on the Higher Education Research and Development (HERD) Survey 3-year Trend Report.	Other-Customer Satisfaction Survey	New
259904	Research.gov Navigation	Other-Usability testing	New
259834	Meeting Panelist/Participant Experience Survey	Other-Customer Satisfaction Survey	New
259826	NSF Pathways into the Earth, Ocean, Polar and Atmospheric and Geospace Sciences (GEOPAths) Principal Investigator Meeting	Other-Customer Satisfaction Survey	New
259626	NSF.gov Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
259069	NSF LEAPS-MPS PI Meeting Feedback Survey	Other-Customer Satisfaction Survey	New
258733	NSF/OIRM/HRM NSF Academy soliciting feedback from permanent employees, fellows, rotators, and other temporary federal employees for work done by the NSF Talent Team per EO 13932	Other-Customer Satisfaction Survey	New
258640	Merit Review Reboot: Hybrid Panel Experiences Survey	Other-Customer Satisfaction Survey	New
258417	NSF Pulse Survey	Other-Customer Satisfaction Survey	New
258390	U.S. Antarctic Program (USAP) Starlink Customer Feedback Survey	Other-Customer Satisfaction Survey	New
258184	NSF/OIRM HRM Soliciting Feedback from Permanent Employees, Fellows, Rotators, and Other Temporary Federal Employees for Onboarding	Other-Customer Satisfaction Survey	New
258085	National Science Foundation's Director's Awards Questionnaire	Other-Customer Satisfaction Survey	New
258037	Usability testing of website navigation for beta.nsf.gov	Other-Usability testing	New
257967	Mid-Career Advancement (MCA) Program PI Meeting	Other-Email Invitation	New
257966	Interagency Working Group on Convergence Webinar Survey	Other-Webinar Feedback	New
257856	Technology, Innovation, and Partnership (TIP) Change Management Support	Other-Customer Satisfaction Survey	New
257845	Office of Polar Programs (OPP) Customer Feedback Survey	Other-Customer Satisfaction Survey	New
256839	Customer Satisfaction Survey for the NSF Fall 2022 Electronic Research Administration Forum, November 30, 2022	Other-Customer Satisfaction Survey	New
256815	Research.gov Reviewer Disciplines Card Sort	Other-Customer Satisfaction Survey	New
256676	Survey for soliciting feedback following NSF Days	Other-Customer Satisfaction Survey	New
256658	NSF Reviewer Experience - CHEM	Other-Customer Satisfaction Survey	New
256410	National Research Traineeship 2022 Annual Meeting: Post-meeting Survey	Other-Customer Satisfaction Survey	New
256069	NSF PI Experience Survey	Other-Customer Satisfaction Survey	New
255791	National Center for Science and Engineering Statistics Data Tools – User Research for Improvement and Expansion	Other-Customer Satisfaction Survey	New
254619	Survey for year-end feedback on the Convergence Accelerator coaching team	Other-Customer Satisfaction Survey	New
254617	Survey for year-end feedback on the Convergence Accelerator program	Other-Customer Satisfaction Survey	New
254555	NCSES Data Tools – User Research for Improvement and Expansion	Other-Customer Satisfaction Survey	New
254439	Customer Satisfaction Survey for the NSF Summer 2022 Electronic Research Administration Forum, July 19, 2022	Other-Customer Satisfaction Survey	New
253933	Applied Impact of SES-Funded Research	Other-Customer Satisfaction Survey	New
253738	NSF Twitter Poll	Other-Customer Satisfaction Survey	New
253718	Survey for feedback on the Broad Agency Agreement (BAA) submission process	Other-Customer Satisfaction Survey	New
253288	NSF Committee of Visitors Member Survey	Other-Customer Satisfaction Survey	New
253162	US-Ireland R&D Partnership Program PI Feedback	Other-Customer Satisfaction Survey	New
253044	2022 Future Manufacturing Awardee Reviewer Survey - Panels	Other-Customer Satisfaction Survey	New
253043	2022 Future Manufacturing Awardee Reviewer Survey	Other-Customer Satisfaction Survey	New
252086	Using the Rules of Life to Address Societal Challenges: Virtual Events	Other-Survey	New
251943	NSF external branding survey	Other-Customer Satisfaction Survey	New
251405	Updated Granicus/GovDelivery Subscriber Questions	Other-Customer Satisfaction Survey	New
251319	2022 NSF Merit Review Panelist Survey	Other-Customer Satisfaction Survey	New
250748	Office of Polar Programs polar events survey	Other-Customer Satisfaction Survey	New
250652	Informational Interviews for NSF No-Deadlines Literature Review	Other-Interview Protocol	New
249842	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, November 16, 2021	Other-Customer Satisfaction Survey	New
249105	Feedback on Survey of Earned Doctorates (SED) Restricted Data Analysis System (RDAS)	Other-Usability Testing	New
248570	Office of Polar Programs (OPP) Customer Feedback Survey	Other-Customer Satisfaction Survey	New
248547	Secure Data Access Facility (SDAF) Customer Satisfaction Survey	Other-Customer Satisfaction Survey	New
248412	Evaluation of the Webinar, "Fundamental STEM Education Research proposals from Minority-Serving Institution Faculty."	Other-Customer Satisfaction Survey	New
248161	Louis Stokes Alliances for Minority Participation (LSAMP) June 2021 Virtual Listening Sessions	Other-Customer Satisfaction Survey	New
247843	2021 Molecular and Cellular Biosciences Historically Black Colleges and Universities – Excellence in Research Workshop Survey	Other-Customer Satisfaction Survey	New
247346	Education and Human Resources Funding Opportunities Workshop	Other-Customer Satisfaction Survey	New
246169	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, March 31, 2021	Other-Customer Satisfaction Survey	New
246153	NSF Convergence Accelerator virtual Phase II Training Participants' Survey, March 2021	Other-Customer Satisfaction Survey	New
246148	NSF Convergence Accelerator virtual Phase I C-Accel Training Participants' Survey, March 2021	Other-Customer Satisfaction Survey	New
245456	Marketing/Outreach Survey: NSF SBIR/STTR Program	Other-Customer Satisfaction Survey	New
244745	NSF Audience Survey	Other-Customer Satisfaction Survey	New
244564	Feedback on the EHR Core Research (ECR) 2020 Principal Investigator Meeting	Other-Customer Satisfaction Survey	New
244263	Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, November 5, 2020	Other-Customer Satisfaction Survey	New
244117	USAP.gov Customer Feedback Survey Oct. 2020	Other-Customer Satisfaction Survey	New
243877	NSF Convergence Accelerator virtual Phase I C-Accel Training Participants' Survey, October 2020	Other-Customer Satisfaction Survey	New
243630	Investigator input on the EHR Core Research (ECR) 2020 Principal Investigator Meeting	Other-Customer Satisfaction Survey	New
243555	NSF Convergence Accelerator Virtual Expo 2020 Presenters' Survey, September, 2020	Other-Customer Satisfaction Survey	New
243282	NSF Convergence Accelerator virtual Expo 2020 Attendees' Survey, August	Other-Customer Satisfaction Survey	New
243143	Planning for a Virtual NSF Grants Conference	Other-Customer Satisfaction Survey	New

ICR Details

OMB Control No: 3145-0215	ICR Reference No: 202006-3145-001
Status: Historical Active	Previous ICR Reference No: 201704-3145-002
Agency/Subagency: NSF	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/05/2020
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/12/2020
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2023	36 Months From Approved	08/31/2020
Responses	100,000	0	70,000
Time Burden (Hours)	25,000	0	20,000
Cost Burden (Dollars)	75,000	0	75,000

---

Abstract: This collection of information is necessary to enable NSF to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	84 FR 69783	12/19/2019
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 35338	06/09/2020
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 64

table that charts list of burden

IC Title	Form No.	Form Name
Customer Satisfaction Survey for the NSF Summer 2022 Electronic Research Administration Forum, July 19, 2022
2021 Molecular and Cellular Biosciences Historically Black Colleges and Universities – Excellence in Research Workshop Survey
2022 Future Manufacturing Awardee Reviewer Survey
2022 Future Manufacturing Awardee Reviewer Survey - Panels
2022 NSF Merit Review Panelist Survey
Applied Impact of SES-Funded Research
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, March 31, 2021
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, November 16, 2021
Customer Satisfaction Survey for the NSF Electronic Research Administration Forum, November 5, 2020
Customer Satisfaction Survey for the NSF Fall 2022 Electronic Research Administration Forum, November 30, 2022
Education and Human Resources Funding Opportunities Workshop
Evaluation of the Webinar, "Fundamental STEM Education Research proposals from Minority-Serving Institution Faculty."
Feedback for the Team Effectiveness Program for NSF/Human Resources Management
Feedback on Survey of Earned Doctorates (SED) Restricted Data Analysis System (RDAS)
Feedback on the EHR Core Research (ECR) 2020 Principal Investigator Meeting
Feedback on the Higher Education Research and Development (HERD) Survey 3-year Trend Report.
Funding Search Testing
Informational Interviews for NSF No-Deadlines Literature Review
Interagency Working Group on Convergence Webinar Survey
Investigator input on the EHR Core Research (ECR) 2020 Principal Investigator Meeting
Louis Stokes Alliances for Minority Participation (LSAMP) June 2021 Virtual Listening Sessions
Marketing/Outreach Survey: NSF SBIR/STTR Program
Meeting Panelist/Participant Experience Survey
Merit Review Reboot: Hybrid Panel Experiences Survey
Mid-Career Advancement (MCA) Program PI Meeting
NCSES Data Tools – User Research for Improvement and Expansion
NSF Audience Survey
NSF Committee of Visitors Member Survey
NSF Convergence Accelerator Virtual Expo 2020 Presenters' Survey, September, 2020
NSF Convergence Accelerator virtual Expo 2020 Attendees' Survey, August
NSF Convergence Accelerator virtual Phase I C-Accel Training Participants' Survey, March 2021
NSF Convergence Accelerator virtual Phase I C-Accel Training Participants' Survey, October 2020
NSF Convergence Accelerator virtual Phase II Training Participants' Survey, March 2021
NSF LEAPS-MPS PI Meeting Feedback Survey
NSF PI Experience Survey
NSF Pathways into the Earth, Ocean, Polar and Atmospheric and Geospace Sciences (GEOPAths) Principal Investigator Meeting
NSF Pulse Survey
NSF Reviewer Experience - CHEM
NSF Twitter Poll
NSF external branding survey
NSF.gov Customer Satisfaction Survey
NSF/OIRM HRM Soliciting Feedback from Permanent Employees, Fellows, Rotators, and Other Temporary Federal Employees for Onboarding
NSF/OIRM/HRM NSF Academy soliciting feedback from permanent employees, fellows, rotators, and other temporary federal employees for work done by the NSF Talent Team per EO 13932
National Center for Science and Engineering Statistics Data Tools – User Research for Improvement and Expansion
National Research Traineeship 2022 Annual Meeting: Post-meeting Survey
National Science Foundation's Director's Awards Questionnaire
Office of Polar Programs (OPP) Customer Feedback Survey
Office of Polar Programs (OPP) Customer Feedback Survey
Office of Polar Programs polar events survey
Planning for a Virtual NSF Grants Conference
Research.gov Navigation
Research.gov Reviewer Disciplines Card Sort
Secure Data Access Facility (SDAF) Customer Satisfaction Survey
Survey for feedback on the Broad Agency Agreement (BAA) submission process
Survey for soliciting feedback following NSF Days
Survey for year-end feedback on the Convergence Accelerator coaching team
Survey for year-end feedback on the Convergence Accelerator program
Technology, Innovation, and Partnership (TIP) Change Management Support
U.S. Antarctic Program (USAP) Starlink Customer Feedback Survey
US-Ireland R&D Partnership Program PI Feedback
USAP.gov Customer Feedback Survey Oct. 2020
Updated Granicus/GovDelivery Subscriber Questions
Usability testing of website navigation for beta.nsf.gov
Using the Rules of Life to Address Societal Challenges: Virtual Events

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	100,000	70,000	0	30,000	0	0
Annual Time Burden (Hours)	25,000	20,000	0	5,000	0	0
Annual Cost Burden (Dollars)	75,000	75,000	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The burden increase is due to the increase in information collections used by offices within NSF to improve services.

---

Annual Cost to Federal Government: $10,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/12/2020

---