USDA FPAC Customer Experience Service Center Survey

Help us improve our
Customer Experience!
A

OMB Control No. 0560-0286
OMB Expiration Date: 11/30/2020

Please circle all that apply.

From which USDA agency(ies)
did you request service?

Which USDA program(s) do
you participate in?
ARC / PLC

FSA

NRCS

What type of agricultural
operation do you have?

Commodity Loans

(Farm Program)

Both

Farm Loans

CRP
Please record.

Disaster Assistance

EQIP

County Name, State

Conservation Tech.
Assistance

CSP
Other:

B

Row Crop

Livestock

Dairy

Fruit/Vegetable

(non-dairy)

Other:

For each of the questions below, please circle your answer.

1. In general, how satisfied are you with the…
FSA

NRCS

1

2

3

4

N/A

5

1

Very satisfied

Very dissatisfied

2

3

4

N/A

5
Very satisfied

Very dissatisfied

2. How satisfied are you with the experience provided by this Service Center?
1

2

3

4

5
Very satisfied

Very dissatisfied

3. How likely are you to recommend the USDA service(s) and/or program(s) you use to other
farmers, ranchers, or forest stewards?
0

1

2

3

4

5

6

7

8

9

Very Unlikely

10
Very Likely

4. Please rate the following statements from 1 = Do Not Agree to 5 = Completely Agree

C

USDA makes it easy
for me to work with
them.

USDA processes take
a reasonable amount
of time to complete.

USDA treats me fairly
as a customer.

It’s important that I
can go to a Service
Center in-person.

1

1

1

1

2

3

4

5

2

3

4

5

2

3

4

5

2

3

4

5

What can we do to improve your experience at this Service Center and/or online?

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information
unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0560-0286. The time required to complete this
information collection is estimated to average 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and
maintaining the data needed, and completing and reviewing the collection of information.