Internet Requestors

Electronic Access Multi-factor Authentication
Internet Screen Package

Table of Contents
Electronic Access Multi-factor Authentication ............................................................................................. 1
Internet Screen Package ............................................................................................................................... 1
Global Footer: ............................................................................................................................................... 5
Privacy Act Statement: .................................................................................................................................. 6
Paper Reduction Act: .................................................................................................................................... 7
Registration: .................................................................................................................................................. 8
Create Account - Terms of Service ............................................................................................................ 8
Create account – verify identity (Standard) ............................................................................................ 10
2B) Create Account – Verify Identity (Extra security selected) .............................................................. 11
Answer Out of Wallet Questions ............................................................................................................ 15
Create User Name and Password, create password reset questions ..................................................... 17
Get Security Code – Cell Phone selected ................................................................................................ 19
Get Security Code – Email selected ........................................................................................................ 19
Provide Security code – cell Phone ......................................................................................................... 23
Provide Security Code – Email ................................................................................................................ 24
Create Account Confirmation Standard – Success ................................................................................. 25
Create Account Confirmation Enhanced................................................................................................ 26
Create Account Confirmation – Terms of Service ................................................................................... 27
After selecting Next, Log into mySSA ...................................................................................................... 28
Complete Registration (user who has been in-person identity proofed) ................................................... 29
Finish Set up Account Terms of Service .................................................................................................. 29
Finish set up account verify identity ....................................................................................................... 31
Account Login.............................................................................................................................................. 32
Account Sign-in Page............................................................................................................................... 32
2a) Login 1: User has registered multifactor (cell-phone) .................................................................... 33
2b) Login 2: User has registered multifactor (e-mail) ............................................................................ 33
2C) Login 3: User has both multifactor (cell phone and e-mail) ............................................................ 34
Sign in Terms of Service (after successfully validated security code) ..................................................... 35

Grandfather user with no registered second factor ............................................................................... 35
Reset security code (after select “No, Number or E-mail no longer valid and needs to be changed”) ..... 37
Terms of service ...................................................................................................................................... 37
Provide information mailing reset code ................................................................................................. 38
Address successfully validated for mailing reset code ........................................................................... 38
Reset Security Code Letter (after successfully logged in with Username/Password and has reset security
letter) .......................................................................................................................................................... 39
Change your Security Code – Reset letter .............................................................................................. 39
If No, not yet is selected ......................................................................................................................... 39
If Yes, let’s begin is selected ................................................................................................................... 40
Enter Security code ................................................................................................................................. 41
Enter Reset code from letter .................................................................................................................. 41
Reset Code successfully validated .......................................................................................................... 42
Level 3 Authentication Upgrade letter with registered second factor ....................................................... 42
Verify Cell Phone Number....................................................................................................................... 42
Enter Security Code from Text message ................................................................................................. 43
Enable Extra Security Letter .................................................................................................................... 43
No, skip this for now is selected ............................................................................................................. 44
I changed my mind, cancel my request for extra security is selected .................................................... 45
Yes, Enable my Extra Security is selected ............................................................................................... 46
Forgot Password ......................................................................................................................................... 47
Forgot Password – Verify Identity........................................................................................................... 47
Forgot Password – provide answer......................................................................................................... 48
I Can’t remember my answers (Cell Phone only as registered second factor) ....................................... 48
I Can’t remember my answers (Email is one of the registered second factor) ...................................... 49
Answer All Password Reset questions correctly ..................................................................................... 51
Password Expired ........................................................................................................................................ 53
After successfully logged in and verified security code from Login........................................................ 53
Password successfully updated .............................................................................................................. 54

Forgot User Name ....................................................................................................................................... 55
Forgot User Name – provide information............................................................................................... 55
If information provide successfully validated, then display Sign-in page with Username pre-filled. .... 55
Maintenance ............................................................................................................................................... 56
Account Setting ....................................................................................................................................... 56
Add Extra Security ................................................................................................................................... 58
Update Cell Phone Number .................................................................................................................... 61
Enable Second factor Cell Phone/Email .................................................................................................. 62
Disable Text Messaging/ Email ............................................................................................................... 63
Disable Extra Security ............................................................................................................................. 64
Update E-mail (E-mail not registered as second factor) ......................................................................... 65
Update Password .................................................................................................................................... 65
Update Password Reset Questions ......................................................................................................... 66
Error Pages .................................................................................................................................................. 67
Activation Code Expired .......................................................................................................................... 67
Blocked Account ..................................................................................................................................... 68
Cannot create Account ........................................................................................................................... 68
Reset Code Failed.................................................................................................................................... 69
Failed Financial Check ............................................................................................................................. 70
Financial Lockout user given the option to Continue Level 2 ................................................................. 71
Financial Strike (Strike 1 and Strike 2) .................................................................................................... 71
Failed Questions to reset Password ........................................................................................................ 72
General Error When System is down ...................................................................................................... 73
Out Of Wall Questions Lockout............................................................................................................... 73
Reset Code Expired ................................................................................................................................. 74
Reset Code Identity Permanent Lockout ................................................................................................ 75
Reset Code Temporary Lockout .............................................................................................................. 76
Service is Not Available at this time........................................................................................................ 76
Strike out/ Lockout ................................................................................................................................. 77

Terms Of Service Not Accepted .............................................................................................................. 78
User has not accepted the TOS while attempting to Add Extra Security via Account maint. page and
the user is NOT BANNED ......................................................................................................................... 79
User has not accepted TOS, after In Person Proofing............................................................................. 79
User Under Minimum Age and attempt Registration............................................................................. 80
Upgrade Code Expired ............................................................................................................................ 80
Upgrade Code Temporary Lockout ......................................................................................................... 81
Verify Identity Strikeout – Add Extra Security ........................................................................................ 82
Verify Identity Strikeout .......................................................................................................................... 82

Global Footer:

Privacy Act Statement:

Paper Reduction Act:

Registration:
Create Account - Terms of Service

Create account – verify identity (Standard)

“I don’t have a Phone Number” link is clicked.

2B) Create Account – Verify Identity (Extra security selected)

Tell me more link (the last 8 digits…) selected:

Tell me more link (information from W-2) selected:

Tell me more link (information from a 1040 Schedule SE) selected:

Answer Out of Wallet Questions

Why Are these questions Important link is clicked

Create User Name and Password, create password reset questions

Why? Link is clicked

Get Security Code – Cell Phone selected

Get Security Code – Email selected

Tell me more link is clicked:

Provide Security code – cell Phone

Provide Security Code – Email

Create Account Confirmation Standard – Success

Create Account Confirmation Enhanced

Tips for protecting your identity selected:

Create Account Confirmation – Terms of Service

After selecting Next, Log into mySSA

Complete Registration (user who has been in-person identity proofed)
Finish Set up Account Terms of Service

Finish set up account verify identity

1) If successfully validated, user will be routed to - Create User Name and Password, create
password reset questions

Account Login
Account Sign-in Page

2a) Login 1: User has registered multifactor (cell-phone)

2b) Login 2: User has registered multifactor (e-mail)

2C) Login 3: User has both multifactor (cell phone and e-mail)

Sign in Terms of Service (after successfully validated security code)

Grandfather user with no registered second factor
1)

Select how to receive security code

2) Validate security code process

Reset security code (after select “No, Number or E-mail no longer valid
and needs to be changed”)
Terms of service

Provide information mailing reset code

Address successfully validated for mailing reset code

Reset Security Code Letter (after successfully logged in with
Username/Password and has reset security letter)
Change your Security Code – Reset letter

If No, not yet is selected

If Yes, let’s begin is selected

Enter Security code

Enter Reset code from letter

Reset Code successfully validated

Level 3 Authentication Upgrade letter with registered second factor
Verify Cell Phone Number

Enter Security Code from Text message

Enable Extra Security Letter

No, skip this for now is selected

I changed my mind, cancel my request for extra security is selected
1) Cancel Extra security confirmation

2) Yes, Cancel Extra security selected

Yes, Enable my Extra Security is selected
1)

Enable extra security Upgrade Code

2) Enable Extra Security – Confirmation

Forgot Password
Forgot Password – Verify Identity

Forgot Password – provide answer

I Can’t remember my answers (Cell Phone only as registered second factor)

I Can’t remember my answers (Email is one of the registered second factor)
1)

Mail temporary password Terms of Service

2)

Mail Temporary Password – Provide Information

3) Mail Temporary Password Confirmation

Answer All Password Reset questions correctly
1)

User has 2nd factor registered will see (Verify Cell Phone Number):

2) User does not have 2nd factor registered will see (Provide Your Cell Phone Number):

3) User has security code reset letter will see

4) After successfully verify security code from Security Code Input Screen

5) Password successfully updated

Password Expired
After successfully logged in and verified security code from Login
User will see:

Password successfully updated

1)

IF user has a Level 3 Authentication Pending, then display Reset Security Code Letter (after
successfully logged in with Username/Password and has reset security letter)

2) IF user does not have Level 3 Authentication Pending, then display Sign in Terms of Service
(after successfully validated security code)

Forgot User Name
Forgot User Name – provide information

If information provide successfully validated, then display Sign-in page with
Username pre-filled.

Maintenance
Account Setting

“How does this work?” link is selected:

“How can I stop receive security code by text?” link is selected link is selected:

"How can I stop receiving security codes by email?" link is selected

Add Extra Security
1) Add Extra Security Terms of Service

2)

Add Extra Security – Provide Information

3)

Add Extra Security Successfully validated – confirmation

Update Cell Phone Number
1)

Provide New cell phone number

2) User will routed to the Enter Security Code screen when selected “Next”.

Enable Second factor Cell Phone/Email
1A) Enter Cell Phone

1B) Enter Email

2)User will routed to the Enter Security Code screen when selected “Next”.

Disable Text Messaging/ Email
1A) Disable Text Confirmation

1B) Disable Email Confirmation

1)

Yes, Disable is selected, user will taken to Account Setting page.

Disable Extra Security
1)

Disable Extra Security Confirmation

2)

Yes, Remove Extra Security is selected, user will taken to Account Setting page.

Update E-mail (E-mail not registered as second factor)
1)

Enter and confirm e-mail

Update Password
1)

Enter and confirm new password

2)

Password verified, user will be routed to Account Setting page.

Update Password Reset Questions
1)

Select Password Questions and Answers

3)

Password verified, user will be routed to Account Setting page.

Error Pages
Activation Code Expired

Blocked Account

Cannot create Account

Reset Code Failed

Failed Financial Check

Financial Lockout user given the option to Continue Level 2

Financial Strike (Strike 1 and Strike 2)

Failed Questions to reset Password

General Error When System is down

Out Of Wall Questions Lockout

Reset Code Expired

Reset Code Identity Permanent Lockout

Reset Code Temporary Lockout

Service is Not Available at this time

Strike out/ Lockout

Terms Of Service Not Accepted

User has not accepted the TOS while attempting to Add Extra Security via Account maint. page and the user
is NOT BANNED

User has not accepted TOS, after In Person Proofing

User Under Minimum Age and attempt Registration

Upgrade Code Expired

Upgrade Code Temporary Lockout

Verify Identity Strikeout – Add Extra Security

Verify Identity Strikeout