SOI-533 TAS ID Authentication Focus Groups

Project 1-05-12-2-018E

Internal Revenue Service

W&I Research Group 1

1222 Spruce Street, Stop 1090STL

St. Louis, MO 63103

Attention: Customer Service Survey

Month xx, 2020

<<Control Number>>

<<Name>>

<<Street Address>>

<<City>>, <<State>> <<Zip Code>>

Dear <<taxpayer’s name>>:

Thank you for agreeing to join in our discussion group about your experience authenticating your identity with the IRS. We are interested in your thoughts and ideas about how this process worked, and if it can be improved. We hope you find the group both interesting and educational.

The Paperwork Reduction Act requires us to provide you with the OMB approval number which is 1545-1349. If you have any comments regarding this study, please write to:

IRS

Special Services Committee

SE:W:CAR:MP:T:M:S – Room 6129

1111 Constitution Avenue, NW

Washington, DC 20224

Remember to include the OMB approval number in all correspondence.

Your discussion group is scheduled for:

DATE:	TBD
TIME:	6:00 p.m. to 8:00 p.m.
PLACE:	LITC office
	Street address
	City, State Zip

Please arrive 15-30 minutes earlier than the time noted above so that we can sign you in and prepare to begin on time. It is very important that you arrive before the group begins because we are unable to admit late arrivals. The group will last about 2 hours. At the end of the group discussion, you will receive a check for $75 to pay you for your time and help. Remember to bring some type of photo identification as proof of your identity.

Identity Theft Authentication Focus Group

Month xx, 2020

Page 2

Enclosed is a map with directions to the facility. We look forward to meeting you on date. Since there are only a small number of people invited to this group, your participation is very important to us. Please contact us toll free at 1-877-275-8271, if you have an emergency and are unable to attend. Please do not send anyone else in your place as we will only be able to pay you. If you wear glasses to read, watch TV or drive, please bring them with you. Again, thank you for agreeing to participate.

Sincerely,

Jeff A. Wilson

Senior Advisor to the National Taxpayer Advocate

Taxpayer Advocate Service

Enclosures