Digital & Customer Care Platform & Services Design Research Screener Question Pool - dScout Questions

dScout Screener Questions

Q1. Which of the following statements apply to you?

• I'll be submitting a FAFSA application within the next 6 months

• I've submitted a FAFSA application within the last year

• I'm a Parent and helped my son or daughter complete the FAFSA within the last year

• I'm a Parent and have applied for a Parent PLUS loan

• I'm a Parent currently helping my son or daughter manage their student loans

• I've submitted a Borrower Defense application within the last 5 years

• I've submitted feedback to the FSA or FSA Ombudsman within the last 5 years

• I haven't yet started repaying my student loans

• I've started repaying my student loans within the last 5 years

Q2. Please briefly describe a one of the most challenging and one of the most rewarding parts of your experience with the FAFSA or student loans. (140-character max)

Q3. Since you've started repaying your loans, which of the following apply to you?

• I am/was enrolled in AutoPay

• I am/was on an income-driven repayment plan (IDR)

• I am/was delinquent on my loans

• I've applied for loan deferment or forbearance

• I've applied for PSLF (Public Service Loan Forgiveness)

• I've consolidated or refinanced my loans

Q4. If provided with at least 3 days in advance notice, do you think you'd be able to set aside 45 minutes to speak with us? Please indicate when you would most likely be available to speak with us.

• Monday (9am to 1pm)

• Monday (1pm to 5pm)

• Tuesday (9am to 1pm)

• Tuesday (1pm to 5pm)

• Wednesday (9am to 1pm)

• Wednesday (1pm to 5pm)

• Thursday (9am to 1pm)

• Thursday (1pm to 5pm)

• Friday (9am to 1pm)

• Friday (1pm to 5pm)

• None of these options will ever work for me

Q5. (Video Response) In about 30 seconds, tell us about one of your most memorable high school or college moments. Maybe it was something fun, funny, or just interesting.

Q6. Optional Employment Status. Are you…

• Employed Full Time (30 hours +)

• Employed Part Time

• Temporarily Unemployed

• Retired

• Homemaker

• Student

Q7. Optional Household Composition. Which of the following best describes your living situation?

• Solo

• With Parent(s)

• With Roommate(s)

• With Partner/Spouse

• With Partner/Spouse + Child

• With Child Under 18

• Other

Q8. Optional What industry are you in?

• Agriculture

• Accounting

• Advertising

• Aerospace

• Airline

• Apparel & Accessories

• Automotive

• Banking

• Broadcasting

• Brokerage

• Biotechnology

• Call Centers

• Chemical

• Computer

• Consulting

• Consumer Products

• Cosmetics

• Defense

• Department Stores

• Education

• Electronics

• Energy

• Entertainment & Leisure

• Financial Services

• Food, Beverage & Tobacco

• Grocery

• Health Care

• Investment Banking

• Legal

• Manufacturing

• Motion Picture & Video

• Music

• Newspaper Publishers

• Pharmaceuticals

• Private Equity

• Publishing

• Real Estate

• Retail & Wholesale

• Securities Exchanges

• Service

• Software

• Sports

• Technology

• Telecommunications

• Television

• Transportation

• Trucking

• Venture Capital

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