Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
1880-0542 Template Routine Customer Feedback 1880-0542.docx Supplementary Document	2020-01-13
1880-0542 Part B.doc Supporting Statement B	2020-01-13
1880-0542_suppstatpta.docx Supporting Statement A	2020-03-17

IC Document Collections

IC ID	Document Title	Status
244903	Perkins V Quality Indicators Workgroups Instruction	New
244610	Advancing Innovation in Adult Education Instruction	New
244600	State and Local Education Agency Customer Feedback on Regional Educational Laboratory (REL) Training, Coaching, and Technical Support Activities Other-RELS Customer Survey	New
244180	Student Data Privacy Focus Groups for Learners and Stakeholder Feedback Other-Learner Analysis	New
243816	Feedback Survey on IES FY 2020 Request for Applications (RFAs) Other-NCER Feedback Survey	New
243527	Regional Educational Laboratory (REL) Capacity Building Activities Other-Customer Satisfaction Survey	New
243288	REL Program Customer Survey and Focus Group Other-Parents Focus Group	New
243164	Equity Assistance Centers Program Client Survey Other-Client Survey	New
243053	FY2020 ED Games Expo Meeting Feedback Survey Other-Attendees Survey	New
242384	REL Customer Feedback Survey for Parents Other-REL Parent Customer Feedback Survey	New
242281	IES Modernication Interviews and Surveys - Phase 2 Other-Communications Materials	New

ICR Details

OMB Control No: 1880-0542	ICR Reference No: 202001-1880-001
Status: Active	Previous ICR Reference No: 201706-1880-001
Agency/Subagency: ED/OM	Agency Tracking No: ED-2020-SCC-0013
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/01/2020
	Date Received in OIRA: 05/18/2020
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request. Note: ED pursued a 30 day OMB public comment period prior to submitting this extension request into ROCIS. This was done to avoid disruption to the GenIC requests submitted under this overarching collection. No comments were received.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2023	36 Months From Approved	07/31/2020
Responses	450,000	0	450,000
Time Burden (Hours)	225,000	0	225,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 2730	01/16/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 16331	03/23/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
Feedback Survey on IES FY 2020 Request for Applications (RFAs)
State and Local Education Agency Customer Feedback on Regional Educational Laboratory (REL) Training, Coaching, and Technical Support Activities
Advancing Innovation in Adult Education
Regional Educational Laboratory (REL) Capacity Building Activities
Equity Assistance Centers Program Client Survey
REL Program Customer Survey and Focus Group
FY2020 ED Games Expo Meeting Feedback Survey
Student Data Privacy Focus Groups for Learners and Stakeholder Feedback
IES Modernication Interviews and Surveys - Phase 2
REL Customer Feedback Survey for Parents
Perkins V Quality Indicators Workgroups

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	450,000	450,000	0	0	0	0
Annual Time Burden (Hours)	225,000	225,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $24,500

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/18/2020

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