The Department updated its supporting statements to reflect the actual response rates, among other things.
Inventory as of this Action
Requested
Previously Approved
11/30/2020
36 Months From Approved
11/30/2017
4,782
0
4,782
531
0
531
0
0
0
Commercial and Airline Transport Pilots, General Aviation and Non-commercial Pilots,Repair Station Operators, Aviation Maintenance Technicians and Repairers, and Air Carrier Operations Management are considered stakeholders. Executive Order 12862 requires the Federal Government to provide the "highest quality service possible to the American people." The FAA Flight Standards Service has designed the Safety Awareness, Feedback, and Evaluation (SAFE) Program to measure the aviation community stakeholder perception of effectiveness with various FAA-mandated and regulatory programs.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.