Terms of the Generic ICR remain in effect.
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Approved consistent with the following terms of clearance: SSA will submit to OMB an annual progress report summarizing actual burden, reporting results achieved. In the event that additional hours are required, SSA will need to submit a nonmaterial/nonsubstantive change in burden request for the overall Generic ICR. For each information collection that SSA undertakes, SSA will provide OMB a summary of objectives, specific burden estimates, and all final survey instruments. Each information collection must be entered into ROCIS as an IC. OMB will attempt to provide comments within ten days of official receipt of an individual clearance package. However, the SSA must receive explicit OMB approval prior to initiating any proposed collections under this clearance.
Inventory as of this Action
Requested
Previously Approved
09/30/2020
36 Months From Approved
09/30/2017
205,485
0
346,530
38,559
0
56,744
0
0
0
This collection of information is necessary to enable SSA to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders helps ensure that users have an effective, efficient, and satisfying experience with SSA's programs.
Since the last time we cleared this information collection, the agency has further developed our customer satisfaction activities, estimated our agency needs, and fine-tuned our collection methods based on the Fast Track protocol. We are projecting fewer representative annual burden for the next three years, as we anticipate we will need fewer customer satisfaction activities.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.