Usability Testing of SSA Electronic Projects

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

Usability Testing of SSA Electronic Projects Post Test Survey

Usability Testing of SSA Electronic Projects

OMB: 0960-0788

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Post Questionnaire

  1. How well did the software match your expectations? (Please circle one.)

Did not match at all Neutral Matched very well

1 2 3 4 5 Please Explain:_____________________________________________________

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  1. How well did the software support the task that you were asked to perform? (Please circle one.)

Did not support at all Neutral Supported very well

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How difficult or easy was the software to use? (Please circle one.)

Very difficult Neutral Very easy

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. Are you satisfied with the content? (Please circle one.)

Very dissatisfied Neutral Very satisfied

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How difficult or easy was it to move through sections of the software? (Please circle one.)

Very difficult Neutral Very easy

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How understandable was the terminology? (Please circle one.)

Very difficult Neutral Very easy

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How satisfied are you with the speed at which you can complete tasks? (Please circle one.)

Very dissatisfied Neutral Very satisfied

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How difficult or easy was it to find information you needed? (Please circle one.)

Very difficult Neutral Very easy

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How long would it take you to learn to use this software? (Please Circle one.)

A long time Neutral Very little time

1 2 3 4 5

Please Explain:_____________________________________________________

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  1. How confident did you feel using this application? (Please circle one.)

Not at all confident Neutral Very Confident

1 2 3 4 5

Please Explain:_____________________________________________________

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Additional comments and Suggestions

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