Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
ORE 30 Day Notice.pdf Supplementary Document	2013-12-06
60 Day Notice (CSOSA Offender Survey 4-22-13) (5).pdf Supplementary Document	2013-12-06
ORE 83-I Signed.pdf Supplementary Document	2013-12-06
ORE Sample Surveys 120613.doc Supplementary Document	2013-12-06
Generic Clearance Submission-Request for Approval -120613.doc Supplementary Document	2013-12-06
Generic Clearance Part B 032813 (3).doc Supporting Statement B	2013-12-06
Generic Clearance Part A- 120613.docx Supporting Statement A	2013-12-06

IC Document Collections

IC ID	Document Title	Status

ICR Details

OMB Control No: 3225-0002	ICR Reference No: 201707-3225-002
Status: Historical Inactive	Previous ICR Reference No: 201312-3225-001
Agency/Subagency: CSOSA	Agency Tracking No: 07-181
Title: Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted and continue	Conclusion Date: 07/31/2017
	Date Received in OIRA: 07/17/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2017	36 Months From Approved	09/30/2017
Responses	1,340	0	1,340
Time Burden (Hours)	69	0	69
Cost Burden (Dollars)	0	0	0

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Abstract: The surveys collects qualitative customer and stakeholder feedback that will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with services, or focus attention on areas where communication, training or changes in operations might improve delivery of product or services that are not statistical surveys that yield quantitative results but that can be generalized to the population of study.

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Authorizing Statute(s): PL: Pub.L. 105 - 33 00 Name of Law: National Capital Revialization and Self-Government Improvement Act of 1997
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 20592	05/03/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 32687	07/17/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $19,160

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/17/2017

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