Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document	Type	Status	Availability
OLIPA Survey Generic Clearance Part B - Statistical Methods FINAL 11-20-20.docx	Supporting Statement B	Uploaded 2020-11-20	Repair queued
OLIPA Generic Clearance Part A- FINAL 11-20-20.docx	Supporting Statement A	Uploaded 2020-11-20	Repair queued
OLIPA survey sample - ICR submission 11-2020.docx	Supplementary Document	Uploaded 2020-11-18	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form

ICR Details

OMB Control No: 3225-0002	ICR Reference No: 202011-3225-001
Status: Received in OIRA	Previous ICR Reference No: 201708-3225-001
Agency/Subagency: CSOSA	Agency Tracking No: 07-181
Title: Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 11/20/2020

	Requested	Previously Approved
Expiration Date	36 Months From Approved
Responses	540	0
Time Burden (Hours)	75	0
Cost Burden (Dollars)	0	0

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Abstract: The surveys collect qualitative customer and stakeholder feedback that will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with services, or focus attention on areas where communication, training or changes in operations might improve delivery of product or services. The surveys will have electronic and paper versions.

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Authorizing Statute(s): PL: Pub.L. 105 - 33 1233 Name of Law: National Capital Revialization and Self-Government Improvement Act of 1997
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 55437	09/08/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 73693	11/19/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	540	0	0	90	0	450
Annual Time Burden (Hours)	75	0	0	0	0	75
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $19,160

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/20/2020

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