Customer/Partner Service Surveys

ICR 201709-0910-006

OMB: 0910-0360

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2017-09-22
Supporting Statement B
2017-09-19
Supporting Statement A
2017-10-26
ICR Details
0910-0360 201709-0910-006
Historical Active 201407-0910-016
HHS/FDA Generic
Customer/Partner Service Surveys
Extension without change of a currently approved collection   No
Regular
Approved with change 10/30/2017
Retrieve Notice of Action (NOA) 09/26/2017
Previous terms continue: In accordane with 5 CFR 1320, this request is approved for 3 years under the following conditions: 1) FDA shall submit memos for individual surveys (e.g., statement of need, intended use of information, description of respondents, information collection procedures, justification for incentives and estimated burden). 2) OMB will respond with clearance or questions within 10 working days 3) OMB and FDA will jointly evaluate the generic clearance upon resubmission in 3 years. Upon resubmission, FDA will provide a summary of each collection approved under the generic clearance (e.g., use of information). The scope of this collection is limited to surveys.
  Inventory as of this Action Requested Previously Approved
10/31/2020 36 Months From Approved 10/31/2017
55,000 0 50,000
13,750 0 12,500
0 0 0

This generic ICR will allow FDA to conduct customer satisfaction surveys to gain important feedback from all FDA-regulated industries.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  82 FR 26497 06/07/2017
82 FR 44424 09/22/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 55,000 50,000 0 0 5,000 0
Annual Time Burden (Hours) 13,750 12,500 0 0 1,250 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$2,181
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Amber Sanford 301 796-8867 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/26/2017


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