eLibrary Web Search Modernization Surveys

May 2019

 

Modernization Objectives

• • Increase Trust in the Accuracy of Search Results 

  • Reduce Redundancy  

  • Improve Navigation 

  • Improve User Experience 

  • Remove Features that Provide Limited Value or Are No Longer Supported 

 

Increase Trust in the Accuracy of Search Results

• • By design, three of the five searches used different logic to retrieve results.  The business need for these different searches was not apparent to the user.  The differing results confused some users and reduced their confidence in the accuracy of the data 

 

Reduce Redundancy

• • Three of the search forms used the same logic for data retrieval but used different controls for the same fields 

  • Help and Accessible Help contained the same information.  Both were accessible 

  • There were two sets of “Submit” buttons on the Advanced Search form when only one was needed that indicates the function to be performed (i.e. “Search”) per Section 508 Compliance label recommendation 

 

Improve Navigation

• • Navigation links could better match the screen labels and not shift locations depending on the page.  Better labelling could eliminate confusion and the selection of the wrong link 

  • Login redirected users to a different screen requiring them to navigate back to the launch point 

  • Search forms required the user to scroll to submit the form 

  • Table navigation controls did not allow the user to readily control the number of rows per page or skip pages 

 

Improve User Experience

• • Many primary functions such as zipping files for download, sorting the search result, and managing the display of content was hidden under the fold at the bottom of the table of results.  Many users were not aware that the feature was available 

  • The ability to zip large files required the user to navigate to another page to download 

  • Filenames were not provided in the search result, requiring users to navigate to the File List screen to differentiate files 

  • The results screen was cluttered and columns were merged preventing sorting 

  • Links to FERC.GOV and FERC.Online were obscured under banner images 

 

Remove Features that Provide Limited Value or Are No Longer Supported

• • The Guest Login was not functional 

  • The Request List was no longer supported and lacked the ability to charge for printing services 

  • The View Files feature was considered of limited value. Users reported never having used it 

  • The Summary field was considered redundant with the Description field which was more comprehensive 

 

General Search

 

Advanced  Search

 

Advanced  Search (cont’d) scrolling….

 

 

General & Advanced Search Results

 

General & Advanced Search Results

 

General & Advanced Search Results

 

Daily Search Results

 

Consolidated Docket Search

 

Docket Search Results

 

New Docket Search

 

New Docket Search Results

 

File List

 

Document Info

 

Component Document

 

Request List  

 

Coming Soon!  The New eLibrary

 

Enhancements to Search

• • • -Five Search Screens are consolidated into one 

    • -No scrolling is required to submit the search form 

    • -A primary button allows the user to submit the query by hitting Enter 

    • -Controls are simplified to better adapt to changes in resolution and screen size 

    • -Keyword search is enhanced to return or refine matches 

    • -Data relationships in the search criteria are enforced to reduce human error 

    • -The new sub docket multi-select lookup selector simplifies the selection process 

 

Enhancements to Search Results

• • • -Files can be consolidated into a PDF and downloaded with one menu selection 

    • -Files can be zipped with one click of an icon or a menu selection 

    • -All screen clutter was removed 

    • -The new Preferences feature allows users to customize the search result 

    • - The new Column Selection feature allows the user to add or remove columns from the search result 

    • - The new Sortable columns make it easier to sort results 

 

Enhancements to Search Results

• • • -The new indexing feature allows the user to refine the search result without performing a new query 

    • -Search results can be organized based on relevance to the search criteria 

    • -Filenames are displayed to makes file selection easier 

    • -Advanced table pagination controls and row management makes navigating a large search result easier 

    • -Rows per page selector makes reviewing data a breeze 

    • -New table expansion capabilities reduce the need for drilling down to sub-screens 

    • -Rules are applied when downloading the zip to protect against performance issues related to large files 

    • -User can control whether the result is organized by accession or docket number 

 

 

Enhancements to Security

• • • -Links to Non-public files are disabled for unauthorized users 

    • -The login link which authorizes users to access non-public files is hidden from unauthorized users.  

    • -The system checks for session status and authentication prior to initiating file downloads 

    • -The new User Interface layout makes the availability status files readily apparent 

    • -Future Releases: Single Sign On may be implemented to improve security and support an better user experience 

 

Removal of Undesired Features

• • • -Both Help features were consolidated into one simplified, downloadable document 

    • -The Guest Login feature was removed 

    • -The file Request List feature was removed 

    • -The View Files feature which increased complexity and added little value was removed 

 

Enhancements to Navigation

• • • -All navigation links and screen labels match  

    • -All navigation elements are in a fixed location on all screens to facilitate recognition 

    • -The login screen was changed to a pop-up to eliminate the need for the user to navigate away from their current screen in order to login 

 

Consolidated Search Screen

 

Improved Field Level Help Features

 

Docket Search

 

 

General Search Result

 

New Column Selection Feature

 

New Preferences Feature

 

New Zip Folder

 

Docket Sheet

 

We hope you like the new eLibrary. Please take a moment to provide feedback here

 

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