CACFP ADCC Food Safety Needs - ADCC Sponsoring Organizations and ADCC Program Directors (Businesses)

Appendix A.13. Post-Survey Clarification Telephone Script OMB Number: 0584-0613

Expiration Date: 02/28/2021

INITIAL CONTACT

Hello, my name is [YOUR NAME]. I'm calling from 2M Research for the USDA Food and Nutrition Service to follow up on the Survey of Food Safety Education Needs of CACFP Adult Day Care Centers that [name of center director] recently completed. Would that be you?

(IF SPEAKING TO THE RESPONDENT, GO TO B1. IF SPEAKING TO RESPONDENT ON INITIAL CONTACT)

(IF SPEAKING TO SOMEONE ELSE, SAY:) Is there a direct line to reach him/her, or could you please transfer me to [RESPONDENT’S NAME]?

(IF YES, RECORD NUMBER IN SPACE BELOW AND ENTER THIS NUMBER IN THE MESSAGE FIELD AT THE END OF THE CALL)

RESPONDENT’S DIRECT PHONE NUMBER:

Is he/she available?

☐ YES (GO TO B1. IF TRANSFERRED TO RESPONDENT)

☐ NO (GO TO A. RESPONDENT NOT AVAILABLE)

If person on the phone transfers you to voicemail: (GO TO D. VOICEMAIL SCRIPT)

A. RESPONDENT NOT AVAILABLE

(IF SPEAKING TO A PERSON WHO IS NOT THE RESPONDENT): We recently received a completed Survey of Food Safety Education Needs of CACFP Adult Day Care Centers from [RESPONDENT’S NAME]. We are calling to request more information on a section of the survey. (GO TO A1)

A1. LEAVE A MESSAGE

Would you please leave a message for [RESPONDENT’S NAME] mentioning that (YOUR NAME) called from 2M Research to follow up on the Survey of Food Safety Education Needs of CACFP Adult Day Care Centers? When is a good time to call back? If [RESPONDENT’S NAME] prefers, she/he can reach me toll-free at 1-833-728-7369 between the hours of 9:00 a.m. and 4:00 p.m. Monday – Friday EST. (END OF CALL)

Callback Date/Time:

If person on the phone transfers you to voicemail: (GO TO D. VOICEMAIL SCRIPT)

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0584-0613. The time required to complete this information collection is estimated to average 7 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to U.S. Department of Agriculture, Food and Nutrition Service, Office of Policy Support, 3101 Park Center Drive, Room 1014, Alexandria, VA 22302, ATTN: PRA (0584-0613). Do not return the completed form to this address.

B. SCRIPT FOR WHEN RESPONDENT IS ON THE PHONE:

B1. If Speaking to Respondent on Initial Contact

Thank you for completing the Survey of Food Safety Education Needs of CACFP Adult Day Care Centers. We would like to clarify a few responses. Do you have a moment to answer right now?

☐ YES (GO TO B2)

☐ NO (GO TO B3. Respondent Not Available)

B2. Request Clarification

I would like to get more information on [Quantity of questions] question/s.

The (first) question reads as follows, and I will read it out loud for you, along with any answer choices that may apply:

[INSERT SURVEY QUESTION] (GO TO B2b. IF PROBING IS NECESSARY)

B2a. Thank Respondent for Clarification

Thank you for the additional information. (Go to B2b. IF PROBING IS NECESSARY) (GO TO C. Thank you and Closing Statement)

B2b. PROBE

Could you please provide more information as to how you arrived at your answer?

(DOCUMENT NOTES ON SURVEY QUESTION AND WHEN FINISHED GO TO C)

(CONTINUE TO REQUEST CLARIFICATION; IF NECESSARY, GO TO B2c)

B2c. Request Clarification - Continued

The (next) question needing more information reads as follows, and I will read it out loud for you, along with any answer choices that may apply:

[INSERT SURVEY QUESTION] (Repeat B2a–B2c, as needed) (GO TO C. Thank you and Closing Statement)

B3. Respondent Not Available

When is a good time to call back?

Callback Date/Time:

Thank you so much again for your time and contribution to this study.

(END OF CALL)

C. Thank You and Closing Statement

Thank you so much for completing the Survey of Food Safety Education Needs of CACFP Adult Day Care centers and for clarifying your responses. If you have any more questions or would like to reach out to the study team, you can do so at the phone number: 1-833-728-7369 (toll-free) between the hours of 9:00 a.m. and 4:00 p.m. Monday – Friday EST or by email: (SPELL OUT THE EMAIL ADDRESS) [email protected].

Again, thank you so much for your time and contribution to this study.

D. Voicemail Script

Hello, may name is [NAME], and I’m calling from 2M Research to speak with [RESPONDENT] about the Survey of Food Safety Education Needs of CACFP Adult Day Care centers that was recently completed by [name of ADCC program director]. We’re calling to clarify some information on a section of this survey, so we can make sure we understand the information correctly. Please return our call by contacting the study team by either 1-833-728-7369 (toll-free) or you may email us at (SPELL OUT THE EMAIL ADDRESS) [email protected]. Someone will be available during normal business hours (9:00 a.m. to 4:00 p.m. EST, Monday–Friday) to take your call. If you call outside of this time, please leave a message and we will return your call the following business day. (END OF CALL)