U.S.Customs And Border Protection Brand Reputation Surve

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ROCIS Entry March 2018 U.S. Customs and Border Protection External Brand Reputation Survey

2018 U.S. Customs and Border Protection Brand Reputaion Survey

OMB: 1651-0136

Document [docx]
Download: docx | pdf

OMB No. 1651-0136, Exp: 02/28/2021

U.S. Customs and Border Protection External Brand Reputation Survey

Annotated Questionnaire - February 8, 2018

Programming Notes:

  1. For all screener questions, show hard prompt when participant does not respond: “Please respond to the question.” For the remainder of the questions, do not use a hard prompt and allow participants to refuse answering, if desired.

  2. Show only one question or introduction/termination language per page.


[Intro Language]

We would like to ask you questions to determine your eligibility to participate in a survey about how you perceive U.S. Customs and Border Protection (CBP). This eligibility survey should take about one minute to complete. Throughout the survey, please do not use your browser’s back button to view previous questions. This may invalidate your responses and end your survey.



[TERMINATION LANGUAGE]

Thank you for completing this survey. Unfortunately, based on the eligibility responses you provided, you do not meet the specifications we are looking for in this study. We appreciate your time today answering these questions.


Screener


Question Type: Single Punch

Question 1

Variable Name: Q1_scr

Variable Label: Q1_scr: Age

Question Text: Are you between the ages of 18 and 35?


Value

Value Label

1

Yes

0

No

-99.99

Refused


//PROGRAMMING NOTE: If Q1_scr =0, SKIP TO TERMINATION PAGE; OTHERWISE CONTINUE //



Question Type: Single Punch

Question 2

Variable Name: Q2_scr

Variable Label: Q2_scr: CBP Employee Status

Question Text: Are you currently employed by U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Yes

0

No

-99.99

Refused


//PROGRAMMING NOTE: If Q2_scr=1, SKIP TO TERMINATION PAGE; OTHERWISE CONTINUE //



[ELIGIBILITY LANGUAGE]

We would like to invite you to participate in a survey. Please select the “continue” button to continue. Throughout the survey, please do not use your browser’s back button to view previous questions. This may invalidate your responses and end your survey.


[Respondents will be redirected to the Consent Form before completing the body of the survey.]

Question Type: Grid/Rating

Question 3

Variable Name: Q3

Variable Label: Q3: Familiarity with CBP

Question Text: How familiar are you with U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Very unfamiliar

2


3


4


5


6


7


8


9


10

Very familiar

-99.99

Refused


// PROGRAMMING NOTE: PUT RESPONSE OPTIONS 1–10 ON NON-CONTINUOUS SCALE //


Question Type: Grid/Rating

Question 4

Variable Name: Q4

Variable Label: Q4: Opinion with CBP

Question Label: How favorable is your opinion of U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Very unfavorable

2


3


4


5


6


7


8


9


10

Very favorable

-99.99

Refused


// PROGRAMMING NOTE: PUT RESPONSE OPTIONS 1–10 ON NON-CONTINUOUS SCALE //


Question Type: Grid/Rating

Question 5

Variable Name: Q5

Variable Label: Q5: Knowledge of CBP

Question Text: How knowledgeable are you about U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Not at all knowledgeable

2


3


4


5


6


7


8


9


10

Extremely knowledgeable

-99.99

Refused


// PROGRAMMING NOTE: PUT RESPONSE OPTIONS 1–10 ON NON-CONTINUOUS SCALE //


Question Type: Single Punch

Question 6

Variable Name: Q6

Variable Label: Q6: Likelihood of Applying to CBP

Question Text: In the next few years, how likely is it that you will be applying to U.S. Customs and Border Protection (CBP)?



Value

Value Label

4

Definitely

3

Probably

2

Probably not

1

Definitely not

-99.99

Refused


[If Q6 = 1 “Definitely Not,” then skip to Q8]


Question Type: Single Punch

Question 7

Variable Name: Q7

Variable Label: Q7: Likelihood of Working at CBP

Question Text: In the next few years, how likely is it that you will work at U.S. Customs and Border Protection (CBP) if offered a position?


Value

Value Label

4

Definitely

3

Probably

2

Probably not

1

Definitely not

-99.99

Refused

-100

Valid Skip


Question Type: Single Punch

Question 8

Variable Name: Q8

Variable Label: Q8: Past Consideration of CBP as Potential Employer

Question Text: Before taking this survey, how much consideration had you given to the possibility of joining U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Never thought about it

2

Gave it some consideration

3

Gave it serious consideration

-99.99

Refused


U.S. Customs and Border Protection Beliefs and Associations


Question Type: Single-Select Grid

Question 9 [GRID AND RANDOMIZE]

Variable Name: Q9A – Q9G

Variable Label: See below.

Question Text: Based on what you know or what you’ve heard about U.S. Customs and Border Protection (CBP), please indicate your level of agreement with the following statements…

(Select one answer from each from in the grid.)


Variable Name

Text

Variable Label

Q9A

U.S. Customs and Border Protection is doing hard work day in and day out. 

Q9A CBP Identity: HARD WORKING

Q9B

U.S. Customs and Border Protection is making security a national priority.

Q9B CBP Identity: PRIORITIZING SECURITY

Q9C

U.S. Customs and Border Protection can be counted on to do their jobs.

Q9C CBP Identity: RELIABLE

Q9D

U.S. Customs and Border Protection is for the strong and determined.

Q9D CBP Identity: STRONG AND DETERMINED

Q9E

U.S. Customs and Border Protection is using cutting edge technology.

Q9E CBP Identity: TECHNOLOGY

Q9F

U.S. Customs and Border Protection is an honorable organization.

Q9F CBP Identity: HONORABLE

Q9G

U.S. Customs and Border Protection can overcome all obstacles to get the job done.

Q9G CBP Identity: TENACIOUS


Value

Value Label

5

Strongly agree

4

Agree

3

Neither agree nor disagree

2

Disagree

1

Strongly disagree

-99.99

Refused



Question Type: Single-Select Grid

Question 10 [GRID AND RANDOMIZE]

Variable Name: Q10A - Q10W

Variable Label: See below.

Question Text: How much do you associate U.S. Customs and Border Protection (CBP) with each of the following benefits and job attributes?

(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q10A

Allows you to make a good living

Q10A CBP Benefits and Job Attributes: MAKE A GOOD LIVING

Q10B

Is something to be proud of

Q10B CBP Benefits and Job Attributes: PRIDE

Q10C

Offers an attractive lifestyle

Q10C CBP Benefits and Job Attributes: LIFESTYLE

Q10D

Provides a safe work environment

Q10D CBP Benefits and Job Attributes: WORK ENVIRONMENT

Q10E

Is interesting (e.g., more than just a daily routine)

Q10E CBP Benefits and Job Attributes: INTERESTING

Q10F

Provides an opportunity for you to become physically stronger

Q10F CBP Benefits and Job Attributes: PHYSICALLY STRONGER

Q10G

Provides an opportunity for you to become emotionally stronger

Q10G CBP Benefits and Job Attributes: EMOTIONALLY STRONGER

Q10H

Provides an opportunity for you to become mentally stronger

Q10H CBP Benefits and Job Attributes: MENTALLY STRONGER

Q10I

Allows you to do great things with your life

Q10I CBP Benefits and Job Attributes: GOOD LIFE

Q10J

Allows you to make a positive local impact

Q10J CBP Benefits and Job Attributes: POSITIVE IMPACT

Q10K

Is futuristic/forward-thinking

Q10K CBP Benefits and Job Attributes: PROGRESSIVE

Q10L

Offers a strong sense of community

Q10L CBP Benefits and Job Attributes: COMMUNITY

Q10M

Allows you to serve as a protector of your country

Q10M CBP Benefits and Job Attributes: PROTECTOR

Q10N

Provides job security

Q10N CBP Benefits and Job Attributes: JOB SECURITY

Q10O

Has clear-cut rules and procedures to follow

Q10O CBP Benefits and Job Attributes: STRUCTURE

Q10P

Encourages continued development of knowledge and skills

Q10P CBP Benefits and Job Attributes: DEVELOPMENT

Q10Q

Allows advancement to high responsibility

Q10Q CBP Benefits and Job Attributes: ADVANCEMENT

Q10R

Is respected by other people

Q10R CBP Benefits and Job Attributes: RESPECTED

Q10S

Allows you to use your talents and abilities

Q10S CBP Benefits and Job Attributes: GOOD APPLICATION OF SKILLS

Q10T

Allows you to work as part of a team

Q10T CBP Benefits and Job Attributes: TEAM-CENTERED

Q10U

Has a wide range of job opportunities

Q10U CBP Benefits and Job Attributes: RANGE OPPORTUNITIES

Q10V

Is an adventure

Q10V CBP Benefits and Job Attributes: ADVENTURE

Q10W

Provides training and support

Q10W CBP Benefits and Job Attributes: TRAINING


Value

Value Label

5

Extremely

4

Very

3

Somewhat

2

A little

1

Not at all

-99.99

Refused



Question Type: Single-Select Grid

Question 11 [GRID AND RANDOMIZE]

Variable Name: Q11A - Q11K

Variable Label: See below.

Question Text: How likely is it that joining U.S. Customs and Border Protection (CBP) would allow you to…?
(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q11A

Have a good-paying job

Q11A CBP Opportunity: GOOD PAY

Q11B

Have a job that makes you happy

Q11B CBP Opportunity: FULFILLING

Q11C

Learn a valuable trade or skill

Q11C CBP Opportunity: EDUCATIONAL

Q11D

Obtain experiences that prepare you for a future career

Q11D CBP Opportunity: PREPARATION

Q11E

Make a positive difference in your community

Q11E CBP Opportunity: POSITIVE IMPACT

Q11F

Do something you can be proud of

Q11F CBP Opportunity: PRIDE

Q11G

Have a lifestyle that is attractive to you

Q11G CBP Opportunity: ATTRACTIVE LIFESTYLE

Q11H

Have job security

Q11H CBP Opportunity: JOB SECURITY

Q11I

Have the opportunity for promotions

Q11I CBP Opportunity: PROMOTIONS

Q11J

Have a flexible schedule

Q11J CBP Opportunity: FLEXIBILITY

Q11K

Have a work–life balance

Q11K CBP Opportunity: WORK/LIFE BALANCE


Value

Value Label

1

Not at all likely

2


3


4


5


6


7

Extremely likely

-99.99

Refused


Benefits and Barriers to Joining U.S. Customs and Border Protection


Question Type: Single-Select Grid

Question 12 [GRID AND RANDOMIZE]

Variable Name: Q12A Q12O.

Variable Label: See below.

Question Text: Please rate the extent to which you agree or disagree with the following statements about U.S. Customs and Border Protection (CBP). (SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q12A

For me, this organization would be a good place to work.

Q12A Organizational Attractiveness: GOOD PLACE TO WORK

Q12B

I would not be interested in this organization except as a last resort.

Q12B Organizational Attractiveness: LAST RESORT

Q12C

I am interested in learning more about this organization.

Q12C Organizational Attractiveness: LEARN MORE

Q12D

A job at this organization is very appealing to me.

Q12D Organizational Attractiveness: APPEALING

Q12E

I would accept a job offer from this organization.

Q12E Intention to Pursue: ACCEPT JOB OFFER

Q12F

I would make this organization one of my first choices as an employer.

Q12F Intention to Pursue: FIRST CHOICE

Q12G

If this organization invited me for a job interview, I would go.

Q12G Intention to Pursue: ACCEPT INTERVIEW

Q12H

I would put in a great deal of effort to work for this organization.

Q12H Intention to Pursue: APPLY EFFORT

Q12I

I would recommend this organization to a friend who is looking for a job.

Q12I Intention to Pursue: RECOMMEND TO OTHERS

Q12J

Employees are proud to say they work at this organization.

Q12J Prestige: EMPLOYEE PRIDE

Q12K

This is a reputable organization to work for.

Q12K Prestige: REPUTABLE ORGANIZATION

Q12L

This organization has a reputation of being an excellent employer.

Q12L Prestige: EXCELLENT EMPLOYER

Q12M

I would find this organization a prestigious place to work.

Q12M Prestige: PRESTIGIOUS

Q12N

Many people would like to work at this organization.

Q12N Prestige: SOUGHT AFTER ORGANIZATION

Q12O

I have heard from others that this is a good place to work.

Q12O Prestige: OTHERS





Value

Value Label

5

Strongly agree

4

Agree

3

Neither agree nor disagree

2

Disagree

1

Strongly disagree

-99.99

Refused



Question Type: Multi-Punch

Question 13 [RANDOMIZE, KEEPING Q13U LAST]

Variable Name: Q13A – Q13U

Variable Label: See below.

Question Text: If you were to consider joining U.S. Customs and Border Protection (CBP), what would be the main reason(s)? (SELECT ALL THAT APPLY.)


Variable Name

Text

Variable Label

Q13A

Pay/money

Q13A Reasons for Joining CBP: PAY/MONEY

Q13B

Travel

Q13B Reasons for Joining CBP: TRAVEL

Q13C

To develop discipline

Q13C Reasons for Joining CBP: DISCIPLINE

Q13D

It is my duty/obligation to my country

Q13D Reasons for Joining CBP: DUTY

Q13E

To experience adventure

Q13E Reasons for Joining CBP: ADVENTURE

Q13F

To gain work experience

Q13F Reasons for Joining CBP: WORK EXPERIENCE

Q13G

Family tradition of public service

Q13G Reasons for Joining CBP: PUBLIC SERVICE

Q13H

Unable to find a job somewhere else

Q13H Reasons for Joining CBP: LAST RESORT

Q13I

Health and medical benefits

Q13I Reasons for Joining CBP: HEALTH AND MEDICAL

Q13J

Pension and retirement benefits

Q13J Reasons for Joining CBP: PENSION AND RETIREMENT

Q13K

To develop leadership skills

Q13K Reasons for Joining CBP: LEADERSHIP SKILLS

Q13L

Honor

Q13L Reasons for Joining CBP: HONOR

Q13M

For the challenge

Q13M Reasons for Joining CBP: CHALLENGE

Q13N

To belong to a team

Q13N Reasons for Joining CBP: ELITE

Q13O

Job security

Q13O Reasons for Joining CBP: JOB SECURITY

Q13P

To help others

Q13P Reasons for Joining CBP: TO HELP OTHERS

Q13Q

To make a positive difference in my community

Q13Q Reasons for Joining CBP: COMMUNITY IMPACT

Q13R

To get away from gangs/high-crime neighborhoods

Q13R Reasons for Joining CBP: DISTANCE FROM VIOLENCE

Q13S

To open up future job opportunities

Q13S Reasons for Joining CBP: FUTURE OPPORTUNITIES

Q13T

To contribute to the security of America

Q13T Reasons for Joining CBP: U.S. SECURITY

Q13U

Other(s): [OPEN END]

Q13U Reasons for Joining CBP: OTHER


Value

Value Label

1

Yes

0

No

-99.99

Refused


Question Type: Multi-Punch

Question 14 [RANDOMIZE KEEPING Q14R LAST]

Variable Name: Q14A – Q14R

Variable Label: See below.

Question Text: What would be the main reason(s) not to join U.S. Customs and Border Protection (CBP)? (SELECT ALL THAT APPLY.)


RESPONSES:


Variable Name

Text

Variable Label

Q14A

Possibility of physical harm

Q14A Reason to NOT Join CBP: PHYSICAL HARM

Q14B

Required to live in places I don’t want to live

Q14B Reason to NOT Join CBP: REQUIRED TO MOVE

Q14C

Family obligations

Q14C Reason to NOT Join CBP: FAMILY OBLIGATIONS

Q14D

Possibility of interference with college education

Q14D Reason to NOT Join CBP: INTERFERENCE WITH COLLEGE EDUCATION

Q14E

Pay/money

Q14E Reason to NOT Join CBP: PAY/MONEY

Q14F

Health and medical benefits

Q14F Reason to NOT Join CBP: HEALTH AND MEDICAL

Q14G

Pension and retirement benefits

Q14G Reason to NOT Join CBP: PENSION AND RETIREMENT

Q14H

Don’t believe I would qualify physically

Q14H Reason to NOT Join CBP: NOT QUALIFIED PHYSICAL

Q14I

Don’t believe I would qualify mentally

Q14I Reason to NOT Join CBP: NOT QUALIFIED MENTAL

Q14J

Don’t believe I would qualify emotionally

Q14J Reason to NOT Join CBP: NOT QUALIFIED EMOTIONAL

Q14K

Leaving family and friends

Q14K Reason to NOT Join CBP: LEAVING FAMILY/FRIENDS

Q14L

Opposed/disapproved of by family or friend(s)

Q14L Reason to NOT Join CBP: FAMILY/FRIENDS DISAPROVE

Q14M

Would interfere with my plans for marriage

Q14M Reason to NOT Join CBP: INTERFERE W/ MARRIAGE PLANS

Q14N

Would interfere with my plans for children

Q14N Reason to NOT Join CBP: INTERFERE W/ KIDS PLANS

Q14O

Poor reputation of law enforcement agencies in the media

Q14O Reason to NOT Join CBP: POOR REP OF LAW ENFORCEMENT IN MEDIA

Q14P

Don’t know anything about it

Q14P Reason to NOT Join CBP: NO KNOWLEDGE

Q14Q

Other career interests

Q14Q Reason to NOT Join CBP: OTHER INTERESTS

Q14R

Other(s): [OPEN END]

Q14R Reason to NOT Join CBP: OTHER


Value

Value Label

1

Yes

0

No

-99.99

Refused



Knowledge and Self-Efficacy toward U.S. Customs and Border Protection (CBP)


Question Type: Single-Select Grid

Question 15 [GRID AND RANDOMIZE]

Variable Name: Q15A Q15C

Variable Label: See below.

Question Text: Please indicate whether you agree or disagree with the following statements.

(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q15A

I know the application process to join U.S. Customs and Border Protection (CBP).

Q15A Knowledge of CBP: APPLICATION PROCESS

Q15B

I know what careers are available in U.S. Customs and Border Protection (CBP).

Q15B Knowledge of CBP: AVAILABLE CAREERS

Q15C

I am familiar with the typical day-to-day activities of U.S. Customs and Border Protection (CBP).

Q15C Knowledge of CBP: DAY-TO-DAY ACTIVITIES OF CBP


Value

Value Label

5

Strongly agree

4

Agree

3

Neither agree nor disagree

2

Disagree

1

Strongly disagree

-99.99

Refused


Question Type: Single-Select Grid

Question 16 [GRID AND RANDOMIZE]

Variable Name: Q16A – Q16C

Variable Label: See below.

Question Text: Below is a list of activities. Please indicate how confident you are that you could do each one. (SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q16A

Move to a new location

Q16A Perceived Efficacy: MOVE ADDRESSES

Q16B

Succeed in a highly structured environment

Q16B Perceived Efficacy: SUCCESS IN STRUCTURED ENVIRO

Q16C

Qualify for a job with U.S. Customs and Border Protection (CBP)

Q16C Perceived Efficacy: QUALIFY FOR CBP


Value

Value Label

5

Definitely yes

4

Probably yes

3

Maybe yes, maybe no

2

Probably no

1

Definitely no

-99.99

Refused



Question Type: Multi-Punch

Question 17 [RANDOMIZE]

Variable Name: Q17A – Q17I

Variable Label: See below.

Question Text: Below is a list of jobs. Which of the following jobs do you believe are part of U.S. Customs and Border Protection (CBP)? (SELECT ALL THAT APPLY.)


Variable Name

Text

Variable Label

Q17A

Border Patrol Agent

Q17A List of Jobs: Border Patrol Agent

Q17B

Air Interdiction Agent (Pilot)

Q17B List of Jobs: Pilots Air

Q17C

Fines, Penalties, and Forfeitures Officer

Q17C List of Jobs: Fines Officer

Q17D

Agriculture Specialist

Q17D List of Jobs: Agriculture

Q17E

Import Specialist

Q17E List of Jobs: Import

Q17F

Criminal Investigator

Q17F List of Jobs: Criminal

Q17G

Transportation Security Administration (TSA) Representative

Q17G List of Jobs: TSA

Q17H

Immigration and Customs Enforcement (ICE) Administrative Officer

Q17H List of Jobs: ICE

Q17I

Intelligence Research Specialist

Q17I List of Jobs: Intelligence Research


Value

Value Label

1

Yes

0

No

-99.99

Refused



External Influencers (People)


Question Type: Single Punch

Question 18

Variable Name: Q17

Variable Label: Q17: Acquaintance with Past/Present CBP Employee

Question Text: Do you know someone who is currently working or has previously worked for U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Yes

0

No

-99.99

Refused


[Show Q19 IF Q18=1 “Yes”]


Question Type: Multi-Punch

Question 19 [RANDOMIZE KEEPING Q19I LAST]

Variable Name: Q19A – Q19I

Variable Label: Q19: Nature of Acquaintance with Past/Present CBP Employee

Question Text: Who do you know that is currently working for or has previously worked for U.S. Customs and Border Protection (CBP)? (SELECT ALL THAT APPLY.)



Variable Name

Text

Variable Label

Q19A

Your father

Q19A CBP Affiliate: FATHER

Q19B

Your mother

Q19B CBP Affiliate: MOTHER

Q19C

Your brother(s) and/or sister(s)

Q19C CBP Affiliate: BROTHER/SISTER

Q19D

Your uncle(s) and/or aunt(s)

Q19D CBP Affiliate: UNCLE/AUNT

Q19E

Your grandparent(s)

Q19E CBP Affiliate: GRANDPARENT

Q19F

Your cousin(s)

Q19F CBP Affiliate: COUSIN

Q19G

Your spouse/partner/girlfriend/boyfriend

Q19G CBP Affiliate: SIGNIFICANT OTHER

Q19H

A friend

Q19H CBP Affiliate: A FRIEND

Q19I

Other: [OPEN END]

Q19I CBP Affiliate: OTHER


Value

Value Label

1

Yes

0

No

-99.99

Refused


Question Type: Single-Select Grid

Question 20 [GRID and RANDOMIZE]

Variable Name: Q20A Q20J

Variable Label: See below.

Question Text: Below is a list of people. For each person, please indicate how supportive that person(s) would be if you decided to join U.S. Customs and Border Protection. If you are not associated with this type of person(s), please select “Not Associated.”

(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q20A

Your mother

Q20A Group Support: MOTHER

Q20B

Your father

Q20B Group Support: FATHER

Q20C

Your brother(s) and/or sister(s)

Q20C Group Support: BROTHER/SISTER

Q20D

Your extended family (cousins, uncles, aunts, grandparents, etc.)

Q20D Group Support: EXTENDED FAMILY

Q20E

Your close friends

Q20E Group Support: CLOSE FRIENDS

Q20F

Family members who have served or are currently serving in law enforcement agencies

Q20F Group Support: SERVING FAMILY/ THAT HAS SERVED

Q20G

Non-family members who have served or are currently serving in law enforcement agencies

Q20G Group Support: NON-FAMILY MEMBERS SERVING/HAVE SERVED

Q20H

Your teachers

Q20H Group Support: TEACHERS

Q20I

Your spouse/partner/girlfriend/boyfriend

Q20I Group Support: SIGNIFICANT OTHER

Q20J

Your guidance or career counselor at school

Q20J Group Support: SCHOOL COUNSELOR


Value

Value Label

1

Extremely unsupportive

2


3


4


5


6


7

Extremely supportive

98

Not Associated

-99.99

Refused


Question Type: Single-Select Grid

Question 21 [GRID AND KEEP IN SAME ORDER AS Q21]

Variable Name: Q21A - Q21J

Variable Label: See below

Question Text: Below is the same list of people. This time, please indicate how strongly they influence the decisions you make. If you are not associated with this type of person(s), please select “Not Associated.”

(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q21A

Your mother

Q21A Group Support: MOTHER

Q21B

Your father

Q21B Group Support: FATHER

Q21C

Your brother(s) and/or sister(s)

Q21C Group Support: BROTHER/SISTER

Q21D

Your extended family (cousins, uncles, aunts, grandparents, etc.)

Q21D Group Support: EXTENDED FAMILY

Q21E

Your close friends

Q21E Group Support: CLOSE FRIENDS

Q21F

Family members who have served or are currently serving in law enforcement agencies

Q21F Group Support: SERVING FAMILY/ THAT HAS SERVED

Q21G

Non-family members who have served or are currently serving in law enforcement agencies

Q21G Group Support: NON-FAMILY MEMBERS SERVING/HAVE SERVED

Q21H

Your teachers

Q21H Group Support: TEACHERS

Q21I

Your spouse/partner/girlfriend/boyfriend

Q21I Group Support: SIGNIFICANT OTHER

Q21J

Your guidance or career counselor at school

Q21J Group Support: SCHOOL COUNSELOR


Value

Value Label

1

Not at all

2


3


4


5


6


7

To a very great extent

98

Not Associated

-99.99

Refused


External Influences (Current Events)


Question Type: Single Punch

Question 22

Variable Name: Q22A

Variable Label: Q22A: Effect of Economy on Interest to Apply

Question Text: Does the current condition of the U.S. economy make you more likely or less likely to consider applying to U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Less likely

2

Neither more nor less likely

3

More likely

-99.99

Refused


Question Type: Open-Ended Essay

Variable Name: Q22A_open

Variable Label: Q22A: Nature Effect of Economy on Interest to Apply

Question Text: How does the current condition of the U.S. economy make you more likely or less likely to apply to U.S. Customs and Border Protection (CBP)?







Question Type: Single Punch

Question 23

Variable Name: Q23A

Variable Label: Q23A: Effect of Political Climate on Interest to Apply

Question Text: Does the current political climate in the United States make you more likely or less likely to consider applying to U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Less likely

2

Neither more nor less likely

3

More likely

-99

Refused



Question Type: Open-Ended Essay

Variable Name: Q23A_open

Variable Label: Q23A: Nature of Effect of Political Climate on Interest to Apply

Question Text: How does the current political climate in the United States make you more likely or less likely to apply to U.S. Customs and Border Protection?







Question Type: Single Punch

Question 24

Variable Name: Q24A

Variable Label: Q24A: Effect of Law Enforcement Reputation on Interest to Apply

Question Text: Does the reputation of federal law enforcement agencies make you more likely or less likely to apply to U.S. Customs and Border Protection (CBP)?

Value

Value Label

1

Less likely

2

Neither more nor less likely

3

More likely

-99

Refused



Question Type: Open-Ended Essay

Variable Name: Q24A_open

Variable Label: Q24A: Nature of Effect of Law Enforcement Reputation on Interest to Apply

Question Text: How does the reputation of federal law enforcement agencies make you more likely or less likely to apply to U.S. Customs and Border Protection (CBP)?








Media Job Tools and Behaviors


Question Type: Single Punch

Question 25

Variable Name: Q25

Variable Label: Q25: Employment Status

Question Text: Are you currently looking for a job?


Value

Value Label

1

I am actively looking for a job.

2

Not actively, but I would consider new job opportunities.

3

I am not currently looking for a job.

-99.99

Refused


Question Type: Single Punch

Question 26

Variable Name: Q26

Variable Label: Q26: Social Media Use

Question Text: Do you use social media?


Social media refers to internet communication that allows more than one user to publish or post information within a community.


Value

Value Label

1

Yes

0

No

-99.99

Refused


[Show Q27 IF Q26 = 1 “Yes”]


Question Type: Multi-Punch

Question 27 [RANDOMIZE]

Variable Name: Q27A – Q27D

Variable Label: See below.

Question Text: When using social media, have you done any of the following? (SELECT ALL THAT APPLY.)

Variable Name

Text

Variable Label

Q27A

Followed or liked brands/companies/organizations.

Q27A Interacting with Employers on Social Media: FOLLOWED/LIKED

Q27B

Inspected a brand’s/company’s/organization’s social media presence.

Q27B Interacting with Employers on Social Media: INSPECT SOCIAL MEDIA PRESENCE

Q27C

Shared a post or link from a brand/company/organization.

Q27C Interacting with Employers on Social Media: SHARED POST/LINK

Q27D

Posted a comment or question to a company’s/brand’s/organization’s page.

Q27D Interacting with Employers on Social Media: POSTED COMMENT/QUESTION


Value

Value Label

1

Yes

0

No

-99.99

Refused


Question Type: Single-Select Grid

Question 28 [GRID AND RANDOMIZE]

Variable Name: Q28A – Q28H

Variable Label: See below.

Question Text: How often do you use the following methods to conduct your job search?
(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q28A

Local newspapers

Q28A Job Search Methods: LOCAL NEWSPAPERS

Q28B

National newspapers

Q28B Job Search Methods: NATIONAL NEWSPAPERS

Q28C

Contacting people I know

Q28C Job Search Methods: CONTACTING PEOPLE I KNOW

Q28D

Networking/building new relationships

Q28D Job Search Methods: NETWORKING

Q28E

Job boards (e.g., Indeed, Monster)

Q28E Job Search Methods: JOB BOARDS

Q28F

Networking sites (e.g., LinkedIn)

Q28F Job Search Methods: NETWORKING SITES

Q28G

Social media sites (e.g., Facebook, Twitter)

Q28G Job Search Methods: SOCIAL MEDIA

Q28H

Other

Q28H Job Search Methods: OTHER


Value

Value Label

5

Almost always

4

Often

3

Sometimes

2

Seldom

1

Never

-99.99

Refused


Question Type: Single-Select Grid

Question 29 [GRID AND RANDOMIZE]

Variable Name: Q29A – Q29U

Variable Label: See below.

Question Text: How often do you use the following sites during your job search activities?

(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q29A

LinkedIn

Q29A Job Search Avenues: LINKEDIN

Q29B

Facebook

Q29B Job Search Avenues: FACEBOOK

Q29C

Indeed

Q29C Job Search Avenues: INDEED

Q29D

Monster

Q29D Job Search Avenues: MONSTER

Q29E

Idealist

Q29E Job Search Avenues: IDEALIST

Q29F

LinkUp

Q29F Job Search Avenues: LINKUP

Q29G

CareerBuilder

Q29G Job Search Avenues: CAREERBUILDER

Q29H

Dice

Q29H Job Search Avenues: DICE

Q29I

US.jobs

Q29I Job Search Avenues: USJOBS

Q29J

USAJOBS.gov

Q29J Job Search Avenues: USA JOBS

Q29K

Glassdoor

Q29K Job Search Avenues: GLASSDOOR

Q29L

The Ladders

Q29L Job Search Avenues: THE LADDERS

Q29M

Job.com

Q29M Job Search Avenues: JOB.COM

Q29N

Simply Hired

Q29N Job Search Avenues: SIMPLY HIRED

Q29O

ZipRecruiter

Q29O Job Search Avenues: ZIP RECRUITER

Q29P

Craigslist

Q29P Job Search Avenues: CRAIGSLIST

Q29Q

Looksharp

Q29Q Job Search Avenues: LOOKSHARP

Q29R

Twitter

Q29R Job Search Avenues: TWITTER

Q29S

Snapchat

Q29S Job Search Avenues: SNAPCHAT

Q29T

Instagram

Q29T Job Search Avenues: INSTAGRAM

Q29U

Other

Q29U Job Search Avenues: OTHER


Value

Value Label

5

Almost always

4

Often

3

Sometimes

2

Seldom

1

Never

-99.99

Refused


Intention to Interact with U.S. Customs and Border Protection


Question Type: Single Punch

Question 30

Variable Name: Q30

Variable Label: Q30: Conversation with Past/Present CBP Employee

Question Text: Have you ever spoken with someone who is a current or past employee of U.S. Customs and Border Protection (CBP)?


Value

Value Label

1

Yes

0

No

-99.99

Refused


[If Q30 does not=1 “Yes”, skip to Q32]


Question Type: Open-Ended Essay

Question 31

Variable Name: Q31

Variable Label: Q31: Perception of CBP Based on Experience with Employees

Question Text: How did this conversation impact your perception of U.S. Customs and Border Protection (CBP)?







Question Type: Single-Select Grid

Question 32 [GRID AND RANDOMIZE]

Variable Name: Q32A Q32G

Variable Label: See below.

Question Text: In the past year, have you…?
(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q32A

Heard or seen anything about U.S. Customs and Border Protection (CBP) in the media

Q32A CBP Exposure: CBP IN THE MEDIA

Q32B

Viewed a U.S. Customs and Border Protection (CBP) advertisement

Q32B CBP Exposure: CBP AD

Q32C

Contacted a recruiter from U.S. Customs and Border Protection (CBP)

Q32C CBP Exposure: CONTACTED CBP RECRUITER

Q32D

Had a U.S. Customs and Border Protection (CBP) recruiter contact you

Q32D CBP Exposure: CONTACTED BY CBP RECRUITER

Q32E

Visited the U.S. Customs and Border Protection (CBP)

Q32E CBP Exposure: VISTED CBP WEBSITE

Q32F

Had a conversation with a friend or family member about joining U.S. Customs and Border Protection (CBP)

Q32F CBP Exposure: CONVO ABOUT JOINING CBP

Q32G

Visited a U.S. Customs and Border Protection (CBP) social media page

Q32G CBP Exposure: VISTED CBP SOCIAL MEDIA


Value

Value Label

1

Yes

0

No

-99.99

Refused



Question Type: Single-Select Grid

Question 33 [GRID AND RANDOMIZE]

Variable Name: Q33A – Q33D

Variable Label: See below.

Question Text: In the next year, how likely is it that you will…?

(SELECT ONE ANSWER FROM EACH ROW IN THE GRID.)


Variable Name

Text

Variable Label

Q33A

Contact a recruiter from U.S. Customs and Border Protection (CBP)

Q33A Expected future exposure to CBP: CONTACT CBP RECRUITER

Q33B

Have a conversation with a friend or family member about applying to U.S. Customs and Border Protection (CBP)

Q33B Expected future exposure to CBP: CONVO ABOUT APPLYING TO CBP

Q33C

Visit the U.S. Customs and Border Protection (CBP) website

Q33C Expected future exposure to CBP: VISIT CBP WEBSITE

Q33D

Visit the U.S. Customs and Border Protection (CBP) social media page

Q33D Expected future exposure to CBP: VISIT CBP SOCIAL MEDIA


Value

Value Label

1

Not at all likely

2


3


4


5


6


7

Extremely likely

-99.99

Refused


Question Type: Single Punch

Question 34

Variable Name: Q34

Variable Label: Q34: Interest in Interacting with Recruiter on Social Media

Question Text: Would you be interested in talking to a recruiter on social media?


Value

Value Label

1

Yes

0

No

-99.99

Refused

Employment and Educational Background


Question Type: Single Punch

Question 35

Variable Name: Q35

Variable Label: Q35: Extent of Current Employment

Question Text: Are you currently employed either full-time or part-time?

Value

Value Label

1

Yes

0

No

-99.99

Refused


[Show Q36 IF Q35 = 1 “Yes”]


Question 36: Open-Ended Essay

Variable Name: Q36

Variable Label: Q36: Hours/week at Job

Question Text: On average, how many hours per week in total do you work at your job(s)?




Lower Limit: 0

Upper Limit: 168


Question Type: Single Punch

Question 37

Variable Name: Q37

Variable Label: Q37: Enrollment in School or Training Program

Question Text: Are you currently enrolled in school or a training program?

Value

Value Label

1

Yes

0

No

-99.99

Refused


[Show Q37 IF Q37 =1 “Yes”]


Question Type: Single Punch

Question 38

Variable Name: Q38

Variable Label: Q38: Current Grade in School

Question Text: Please select the level of education you are currently enrolled in.


Value

Value Label

1

12th gradehigh school

2

Junior or community college

3

Vocational, business, or trade school

4

1st year college/university (freshman)

5

2nd year college/university (sophomore)

6

3rd year college/university (junior)

7

4th year college/university (senior)

8

5th year college/university

9

Graduate or professional school

-99.99

Refused


Question Type: Single Punch

Question 39

Variable Name: Q39

Variable Label: Q39: Highest Level of Education

Question Text: What is the highest level of education you have completed and received credit for?


[Show Q39 IF Q36 =0 “No”]


Value

Value Label

1

Less than 9th grade

2

Some high school

3

Completed GED

4

Completed high school (regular diploma)

5

Some college, no degree

6

Vocational or trade school degree

7

Associate degree (e.g., A.A., A.S.)

8

Bachelors degree (e.g., B.A., A.B., B.S.)

9

Masters, doctoral, or professional school degree (e.g., M.A., M.S., M.B.A., Ph.D., M.D., J.D., D.V.M.)

-99.99

Refused


Question Type: Single Punch

Question 40

Variable Name: Q40

Variable Label: Q40: Past Military or Similar Experience

Question Text: Have you ever been in the Military, are you in the Delayed Entry Program (DEP), college Reserve Officers’ Training Corps (ROTC), one of the Service academies, or have you been accepted and are waiting to begin any of these?


Value

Value Label

1

Yes

0

No

-99.99

Refused


[Show Q41 IF Q40 = 1 “Yes”]


Question Type: Single Punch

Question 41

Variable Name: Q41

Variable Label: Q41: Nature of Past Military or Similar Experience

Question Text: Which of the following were you or are you a member of?


Value

Value Label

1

1=Army

2

2=Navy

3

3=Marine Corps

4

4=Air Force

5

5=Coast Guard

6

6=Delayed Entry Program (DEP)

7

7=ROTC

8

8=A Service academy

-99.99

Refused


Question Type: Single Punch

Question 42

Variable Name: Q42

Variable Label: Q42: Past Law Enforcement Experience

Question Text: Have you ever been in a law enforcement-related career or have you been accepted and are waiting to begin a law enforcement-related career?


Value

Value Label

1

Yes

0

No

-99.99

Refused



Question Type: Single Punch

Question 43

Variable Name: Q43

Variable Label: Q43: Highest Level of Future Education

Question Text: What is the highest level of education you would eventually like to complete?


Value

Value Label

1

High school diploma

2

Vocational or trade school degree

3

Associate degree (e.g., A.A., A.S.)

4

Bachelor’s degree (e.g., B.A., A.B., B.S.)

5

Master’s, doctoral, or professional school degree (e.g., M.A., M.S., M.B.A., Ph.D., M.D., J.D., D.V.M.)

6

None of the above

-99.99

Refused


Question Type: Single Punch

Question 44

Variable Name: Q44

Variable Label: Q44: Education in Criminal Justice/Homeland Security/Equivalent

Question Text: Do you currently have a bachelor’s or master’s degree in criminal justice or homeland security or have equivalent work experience in law enforcement?

Value

Value Label

1

Yes

0

No

-99.99

Refused




Demographic Information


Question Type: Single Punch

Question 45

Variable Name: Q45

Variable Label: Q45: Gender

Question Text: What is your gender?


Value

Value Label

1

Male

2

Female

-99.99

Refused


Question Type: Multi-punch

Question 46

Variable Name: Q46

Variable Label: Q46: Race/ethnicity

Question Text: Which category best describes you?


Variable Name

Text

Variable Label

Q46A

White (e.g., German, Irish, English, Italian, Polish, French)

Q46A Race/ethnicity: WHITE

Q46B

Hispanic, Latino, or Spanish origin (e.g., Mexican or Mexican American, Puerto Rican, Cuban, Salvadorian, Dominican, Colombian)

Q46B Race/ethnicity: LATINX

Q46C

Black or African American (e.g., African American, Jamaican, Haitian, Nigerian, Ethiopian, Somalian)

Q46C Race/ethnicity: BLACK OR AFRICAN AMERICAN

Q46D

Asian (e.g., Chinese, Filipino, Asian Indian, Vietnamese, Korean, Japanese)

Q46D Race/ethnicity: ASIAN

Q46E

American Indian or Alaskan Native (e.g., Navajo Nation, Blackfeet Tribe, Mayan, Aztec, Native Village of Barrow Inupiat Traditional Government, Nome Eskimo Community)

Q46E Race/ethnicity: AMERICAN INDIAN OR ALASKAN NATIVE

Q46F

Middle Easterner or North African (e.g., Lebanese, Iranian, Egyptian, Syrian, Moroccan, Algerian)

Q46F Race/ethnicity: MIDDLE EASTERN OR NORTH AFRICAN

Q46G

Native Hawaiian or other Pacific Islander (e.g., Native Hawaiian Samoan, Chamorro, Tongan, Fijian, Marshallese)

Q46G Race/ethnicity: NATIVE HAWAIIAN OR OTHER PACIFIC ISLANDER

Q46H

Some other race, ethnicity, or origin

Q46H Race/ethnicity: OTHER


Question Type: Single Punch

Question 47

Variable Name: Q47

Variable Label: Q47: Marital Status

Question Text: What is your current marital status?


Value

Value Label

1

Never been married

2

Widowed

3

Separated

4

Divorced

5

Married

-99.99

Refused


Question Type: Single Punch

Question 48

Variable Name: Q48

Variable Label: Q48: Children

Question Text: How many children do you have?


Value

Value Label

0

None

1

One

2

Two

3

Three or more

-99.99

Refused


Question Type: Open-Ended Essay

Question 49

Variable Name: Q49

Variable Label: Q49: Comments

Question Text: Thinking about the topics covered in this survey, do you have any comments you would like to share? Any comments are welcome!








END SURVEY


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AuthorShane Mannis
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File Created2021-01-21

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