Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB 1651-0136

This collection of information for a generic survey clearance is to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP's programs.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2021-02-28 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
30FRN 1651-0136.pdf Supplementary Document
60FRN 1651-0136 .pdf Supplementary Document
PRA Change Worksheet.pdf Justification for No Material/Nonsubstantive Change
[ROCIS SS] 1651-0136 Generic Clearance for Feedback on Agency Service Delivery.docx Supporting Statement A
Generic Survey Part B Statement 2017.docx Supporting Statement B
U.S. Customs and Border Protection (CBP) Hiring Steps Survey: End of e-QIP Other-Word

All Historical Document Collections

202102-1651-002 Approved without change	Extension without change of a currently approved collection	2021-02-25
201806-1651-009 Approved with change	No material or nonsubstantive change to a currently approved collection	2018-06-28
201710-1651-005 Approved without change	Extension without change of a currently approved collection	2017-11-28
201409-1651-006 Approved without change	Extension without change of a currently approved collection	2014-09-30
201107-1651-002 Approved without change	New collection (Request for a new OMB Control Number)	2011-07-25

OMB Details

2018 U.S. Customs and Border Protection Brand Reputaion Survey

Federal Enterprise Architecture: Workforce Management - Training and Employment

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.