Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form 1651-0136 U.S. Customs and Border Protection (CBP) CTPAT Program Stakeholder Survey Form and Instruction	New
Form 1651-0136 Traveler Satisfaction Survey Form	New
Form 2018 U.S. Customs and Border Protection Brand Reputaion Survey Form and Instruction	Unchanged
PRA Change Worksheet.pdf Justification for No Material/Nonsubstantive Change	2018-06-27
Non-sub change request to increase burden hours for Generic Clearance.docx Supporting Statement A	2018-06-27
Generic Survey Part B Statement 2017.docx Supporting Statement B	2017-10-30

IC Document Collections

IC ID	Document Title	Status
243065	U.S. Customs and Border Protection (CBP) CTPAT Program Stakeholder Survey Form and Instruction	New
243058	Traveler Satisfaction Survey Form	New
237746	September 2019 Traveler Satisfaction Survey Other-Survey	New
235996	Small Business Outreach Survey Other-Web Survey	New
232638	ACE satisfaction survey August 2018 Other-survey	New
232353	Office of Human Resources Management Survey Requests Other-Survey	New
231506	May 2018 Traveler Satisfaction Survey Other-Survey	Unchanged
231336	CBP Concept Testing Survey Other-Survey	Unchanged
231165	Trade Symposium Survey Other-Survey	Unchanged
230832	U. S. Customs and Border Protection Trusted Traveler Programs Customer Feedback Survey 2018 Other-Survey	Unchanged
230611	Reimbursable Services Program Stakeholder Feedback Other-Survey	Unchanged
230573	2018 U.S. Customs and Border Protection Brand Reputaion Survey Form and Instruction	Unchanged

ICR Details

OMB Control No: 1651-0136	ICR Reference No: 201806-1651-009
Status: Active	Previous ICR Reference No: 201710-1651-005
Agency/Subagency: DHS/USCBP	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 07/24/2018
	Date Received in OIRA: 06/28/2018
Terms of Clearance: Previous terms of clearance continue to apply.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2021	02/28/2021	02/28/2021
Responses	300,000	0	60,000
Time Burden (Hours)	24,990	0	13,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information for a generic survey clearance is to enable CBP to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with CBP's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 34965	07/27/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 48108	10/16/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 12

IC Title	Form No.	Form Name
ACE satisfaction survey August 2018
CBP Concept Testing Survey
Office of Human Resources Management Survey Requests
2018 U.S. Customs and Border Protection Brand Reputaion Survey		U.S.Customs And Border Protection Brand Reputation Survey
U. S. Customs and Border Protection Trusted Traveler Programs Customer Feedback Survey 2018
Reimbursable Services Program Stakeholder Feedback
May 2018 Traveler Satisfaction Survey
U.S. Customs and Border Protection (CBP) CTPAT Program Stakeholder Survey	1651-0136	Fast Track Submission Survey
Small Business Outreach Survey
September 2019 Traveler Satisfaction Survey
Traveler Satisfaction Survey	1651-0136	Wave 8 OMB Survey
Trade Symposium Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	300,000	60,000	0	240,000	0	0
Annual Time Burden (Hours)	24,990	13,000	0	11,990	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The request for increased burden is due to CBP increasing the use of generic surveys to obtain feedback from the public.

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Annual Cost to Federal Government: $906,450

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/28/2018

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