ENS Creator POC Training

The FEMA Operations Center Presents:

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Expectations from this course

• •A general understanding of ENS 

• •Adding and editing: 

• • • •Contacts 

    • •Groups 

When this course is finished you should have good working knowledge of ENS, be able to create new, or edit existing, contacts and groups.

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ENS Capabilities

ENS is capable of notifying people via:

• •Telephone: Work, home, cell 

• •Email 

• •SMS 

Qualification methods are available through Email and Telephone.

Automated Reports are sent to contacts at any given time during a scenario.

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Creators have rights similar to that of a User, but with a little more. These roles are given mostly to POCs, with rights to their groups and their department, this way they can manage their own people. A creator is able to see the following tabs:

• •Contacts 

• •Groups 

Other tabs are viewable, but should not be modified by a Creator with the POC role.

Creator

 

Login Page

This is the login page for ENS. It is the same for all three servers, so before logging in it is important to note  the URL.

 

 

Only “All Other DHS Users” will see this login screen.  FEMA users will login with PIV.

        Login Name: Typically first initial of the first name and entire last name, a number may be included if there is a duplicate.

        Password: Complex password decided by the user.

        Company Name: Agency database you will log in to your company (ex.  DHS, USCIS, CBP, etc.)

 

Contacts Tab

 

Other search methods are available in ENS, such as:

 

Contact information

 

 

 

SMS devices fall under the Text tab within a contact’s devices. Adding a new SMS device is simple. Click the Text tab, select the Cassidian SMS Gateway from the drop down, enter the number of the SMS device, and click Add.

Once the device is added you will see something similar to the below image:

Note the header “SMS Opt State” marked as NO. This means the SMS device has not gone through the Opt-in Process yet. To Opt-in a new SMS device send a text from the device to 34292 with the message “Join FEMASMS”. You will receive a confirmation text which looks like this:

• •“Verify code-URKGHSHOQC (StdRate). Max 30 alerts/month. Msg&DataChrgs may apply. Reply STOP to end, HELP for info. T&C:sms.plantcml-eads.com”. 

Allow 24 hours before Opt-in process completes. To stop or Opt-out, text “Stop” to 34292. Standard texting fees apply.

 

 

 

 

Groups tab

Groups are utilized by ENS to include different contacts in a scenario. The only way a person can be contacted by ENS is by being a member of a group.

There are 2 basic types of groups we will be discussing: Static and Dynamic. Below is some basic information on each type.

 

 

 

Static groups are the more basic of groups available in ENS. They allow for quick adding and removing of contacts, plus ease of use.

Once we have selected a static group type from the previous menu it will become populated with more information, such as the list of available contacts that can be added to the group, a search function, and a list of the group members. Below is a view of what a static group looks like.

Static Groups

 

 

 

 

The program will process your csv file once you’ve clicked the Import CSV button and provide some input in the form of a pop up, such as:

 

Dynamic Groups

 

 

 

 

Questions?

 

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