ENS Roster User Training

The FEMA Operations Center Presents:

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Expectations from this presentation

• •A general understanding of ENS 

• •The ability to edit your contact information 

• •How to respond to activations 

• •Where to find your Point of Contact for ENS 

When this course is finished you should have good working knowledge of ENS, be able to edit your contact information, and respond to scenarios when activated.

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ENS Capabilities

ENS is capable of notifying people via:

• •Telephone: Work, home, cell or other 

• •Email 

• •SMS/Mobile Email 

Qualification methods are available through Email and Telephone.

Automated Reports are sent to specific individuals, such as supervisors, at any given point during an activation.

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How to find ENS

 

Login Page

This is the login page for ENS. It is the same for all three servers, so before logging in it is important to note  the URL.

 

 

Only “All Other DHS Users” will see this login screen.  FEMA users will login with PIV.

        Login Name: Typically first initial of the first name and entire last name, a number may be included if there is a duplicate.

        Password: Complex password decided by the user.

        Company Name: Agency database you will log in to your company (ex.  DHS, USCIS, CBP, etc.)

 

Roster users are the very basic users. They only have access to their own contact information and nothing more.

Roster Users

 

Contact information

 

 

 

SMS devices fall under the Text tab within a contact’s devices. Adding a new SMS device is simple. Click the Text tab, select the Cassidian SMS Gateway from the drop down, enter the number of the SMS device, and click Add.

Once the device is added you will see something similar to the below image:

Note the header “SMS Opt State” marked as NO. This means the SMS device has not gone through the Opt-in Process yet. To Opt-in a new SMS device send a text from the device to 34292 with the message “Join FEMASMS” (Enter your company in place of ****. For instance, You log in to the FEMA company to access ENS, so you would type Join FEMASMS into the text.) You will receive a confirmation text which looks like this:

• •“Verify code-URKGHSHOQC (StdRate). Max 30 alerts/month. Msg&DataChrgs may apply. Reply STOP to end, HELP for info. T&C:sms.plantcml-eads.com”. 

Allow 24 hours before Opt-in process completes. To stop or Opt-out, text “Stop” to 34292. Standard texting fees apply.

 

 

 

How to respond

During all activations you will be expected to respond to the message, either through email or phone.

To respond to the email instructions are provided with every activation:

As it states in the beginning of the email, “To respond to this notification, reply with YES in the top of this email.”

DO NOT change the subject line or anything below the first line of the email. Simply click reply, type YES, and hit send.

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Additional resources

For ENS POC information:

http://on.fema.net/components/orr/response/foc/Pages/ENS_info.aspx

Be sure to contact your POC for concerns or issues with your contact information or with the program. We also have documents on our page for how to respond to activations and how to change your contact information.

If you have any questions you may contact the ENS-Admin group at [email protected].

 

Questions?

 

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