VEO Disability Compensation Survey / VE Outpatient Survey Questions Non-Sub Change Request

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Outpatient Survey Rating Scale Question Updates
The following represents updated rating scale questions mapped to the below scale:

for the current outpatient survey series mapped to the following updated experience drivers:
1.

EASE

2.

EFFECTIVENESS

3.

EMOTION

4.

TRUST

New questions are indicated by (NEW) and bold font. All New questions with the exception
of 1.0.1 (Appointment Q 1) have been edited for clarity and specificity.
A revised assessment of (*Required) responses needs to be determined based on a review of
new questions.

1.0 Appointment
1.

It was easy to get my appointment. (NEW) EASE

2.

I got my appointment on a date and time that worked for me. (*Required)
EFFECTIVENESS

3.

When scheduling my appointment, I was treated with courtesy and respect. EMOTION

4.

I trust VA for my health care needs. (*Required) TRUST

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1.1 Healthcare
1. After I entered , I found it easy getting to my appointment. EASE
2. After I checked in for my appointment, I was told what to expect. EFFECTIVENESS
3. My provider explained things in a way that I could understand. EASE
4. After my visit, I knew what to do. EFFECTIVENESS
5. My provider listened carefully to me. EMOTION
6. I trust for my healthcare needs. TRUST

1.2 Pharmacy (in-person)
1. It easy to get my prescriptions filled at Pharmacy. (*Required) EASE
2. My wait time was reasonable. (NEW) (*Required) EFFECTIVENESS
3. When I picked up my prescription(s), I was treated with courtesy and respect.
EMOTION(*Required)
4. I trust for my health care needs. (*Required) TRUST

1.2.1 Pharmacy (mail order)
1. It easy to request my mail-order prescription(s). (*Required) EASE
2. I felt comfortable requesting my mail-order prescription(s). (NEW)
EMOTION
3. I knew when to expect my prescription(s). (NEW) EASE
4. My prescription(s) arrived at my preferred address. (NEW) EFFECTIVENESS
5. I trust VA for my health care needs. (*Required) TRUST

1.3 Labs/Imaging
1. It was easy to find the location for my lab tests or imaging. (NEW) EASE
2. My lab tests or imaging were completed within a reasonable time frame.
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(NEW) EFFECTIVENESS
3. When I got my lab tests (blood draw, etc.) or imaging (X-ray, MRI, CT scan) done, I was
treated with courtesy and respect. (*Required) EMOTION
4. I trust for my health care needs. (*Required) TRUST

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