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pdfVBA Contact Centers
10/31/18
Working Draft, Pre-Decisional, Deliberative document - Internal VA Use Only
EMAIL SUBJECT LINE: “VBA Call Center experience survey (2 minutes)”
OMB Number: 2900-0770
Expiration: 09/30/2020
Estimated Burden: 2 minutes
Your opinion matters
Thank you for the opportunity to serve you. Please tell us
about your recent experience with the VBA Call Center.
Dear Sara Smith,
We care about your experience with VA. Please take this
two-minute survey to let us know how we are doing. The
more information you share with us, the better we can
serve you.
Take Our Survey
Thank you,
Veterans Experience Office
Department of Veterans Affairs
The Veterans Crisis Line provides free, confidential support for Veterans and their families and
friends in crisis. Dial 1 (800) 273-8255 (Press 1), or text 838255 to receive confidential support 24/7
(System of Records Notice VA158VA10NC5). Visit https://www.veteranscrisisline.net for
more information.
Additionally, the National Call Center for Homeless Veterans (NCCHV) provides free, confidential
support for Veterans and their family members and friends who are homeless or at risk of
homelessness. Veterans can either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Dial 1 (877) 424-3838 or visit https://www.va.gov/HOMELESS/ to receive confidential support.
Please do not reply to this email - it is unmonitored.
If you wish to share your feedback, please do so by August 03, 2018 at 12:35 AM.
You received this email because you provided your email address to VA. If you would like to opt out
from receiving future surveys, please click below.
Unsubscribe from this VA Survey | Privacy Policy
This information is collected in accordance with section 3507 of the Paperwork Reduction Act of
1995. Title 38, United States Code, allows us to ask for this information. We estimate that you will
need an average of two minutes to review the instructions and complete this survey. The results of
this survey will be used to inform opportunities for program improvement in the quality of VA
services. Participation in this survey is voluntary, and your decision not to respond will have no
impact on VA benefits or services to which you may currently be receiving. By filling out this survey,
you are authorizing VA database access to retrieve veteran contact information to follow up with you
accordingly for purposes of service recovery, potential crisis, or to learn more about feedback you
have shared regarding your experience with VA. VA cannot conduct or sponsor a collection of
information unless a valid OMB control number is displayed. You are not required to respond to a
collection of information if this number is not displayed. Valid OMB control numbers can be located
on the OMB Internet Page at https://www.reginfo.gov/public/do/PRAMain.
VBA Contact Centers
10/31/18
Working Draft, Pre-Decisional, Deliberative document - Internal VA Use Only
EMAIL SUBJECT LINE: “Tell us about your recent VBA Call Center experience”
OMB Number: 2900-0770
Expiration: 09/30/2020
Estimated Burden: 2 minutes
Your feedback is important to us
Dear John Smith,
VA constantly strives to provide excellent service. Please
let us know how we are doing by taking a two-minute
customer survey regarding your recent experience with the
VBA Call Center.
Take Our Survey
Thank you,
Veterans Experience Office
Department of Veterans Affairs
The Veterans Crisis Line provides free, confidential support for Veterans and their families and
friends in crisis. Dial 1 (800) 273-8255 (Press 1), or text 838255 to receive confidential support 24/7
(System of Records Notice VA158VA10NC5). Visit https://www.veteranscrisisline.net for
more information.
Additionally, the National Call Center for Homeless Veterans (NCCHV) provides free, confidential
support for Veterans and their family members and friends who are homeless or at risk of
homelessness. Veterans can either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Dial 1 (877) 424-3838 or visit https://www.va.gov/HOMELESS/ to receive confidential support.
Please do not reply to this email - it is unmonitored.
If you wish to share your feedback, please do so by August 03, 2018 at 12:35 AM.
You received this email because you provided your email address to VA. If you would like to opt out
from receiving future surveys, please click below.
Unsubscribe from this VA Survey | Privacy Policy
This information is collected in accordance with section 3507 of the Paperwork Reduction Act of
1995. Title 38, United States Code, allows us to ask for this information. We estimate that you will
need an average of two minutes to review the instructions and complete this survey. The results of
this survey will be used to inform opportunities for program improvement in the quality of VA
services. Participation in this survey is voluntary, and your decision not to respond will have no
impact on VA benefits or services to which you may currently be receiving. By filling out this survey,
you are authorizing VA database access to retrieve veteran contact information to follow up with you
accordingly for purposes of service recovery, potential crisis, or to learn more about feedback you
have shared regarding your experience with VA. VA cannot conduct or sponsor a collection of
information unless a valid OMB control number is displayed. You are not required to respond to a
collection of information if this number is not displayed. Valid OMB control numbers can be located
on the OMB Internet Page at https://www.reginfo.gov/public/do/PRAMain.
VBA Contact Centers
<10/31/18>
Working Draft, Pre-Decisional, Deliberative document - Internal VA Use Only
EMAIL SUBJECT LINE: “Unmonitored Automated Email: Department of Veterans Affairs”
OMB Number: 2900-0770
Expiration: 09/30/2020
This is an unmonitored email address
The Veterans Crisis Line provides free, confidential support for Veterans and
their families and friends in crisis. Dial 1 (800) 273-8255 (Press 1), or text
838255 to receive confidential support 24/7 (System of Records Notice
VA158VA10NC5). Visit https://www.veteranscrisisline.net for more
information.
Additionally, the National Call Center for Homeless Veterans (NCCHV)
provides free, confidential support for Veterans and their family members
and friends who are homeless or at risk of homelessness. Veterans can
either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours
a day, 7 days a week. Dial 1 (877) 424-3838 or visit https://www.va.gov/
HOMELESS/ to receive confidential support.
Thank you,
Veterans Experience Office
Department of Veterans Affairs
If you wish to share your feedback, please do so by August 03, 2018 at 12:35 AM.
You received this email because you provided your email address to VA.
Privacy Policy: https://www.vets.gov/privacy/
This information is collected in accordance with section 3507 of the Paperwork Reduction
Act of 1995. Title 38, United States Code, allows us to ask for this information. We estimate
that you will need an average of two minutes to review the instructions and complete this
survey. The results of this survey will be used to inform opportunities for program
improvement in the quality of VA services. Participation in this survey is voluntary, and your
decision not to respond will have no impact on VA benefits or services to which you may
currently be receiving. By filling out this survey, you are authorizing VA database access to
retrieve veteran contact information to follow up with you accordingly for purposes of service
recovery, potential crisis, or to learn more about feedback you have shared regarding your
experience with VA. VA cannot conduct or sponsor a collection of information unless a valid
OMB control number is displayed. You are not required to respond to a collection of
information if this number is not displayed. Valid OMB control numbers can be located on the
OMB Internet Page at www.reginfo.gov/public/do/PRAMain.
| File Type | application/pdf |
| File Modified | 2018-10-31 |
| File Created | 2018-10-31 |