Information Collection

VISN 1 Call Centers Customer Satisfaction Survey

IC 229956 under ICR 201710-2900-001 · OMB 2900-0770.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 2900-0770 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
VISN 1 Call Center Survey.docx	Other-Telephone Survey
VISN 1 Call Centers Customer Satisfaction Survey_Generic Submission.docx VISN 1 Call Center Survey_Generic Request	IC Document
VA New England Health Care System - White paper for name change back to VISN 1 CC Cust Sat Survey (11.20.2017).docx VISN 1 Call Center Survey_White Paper	IC Document
NOA - 102517.pdf NOA	IC Document

IC Title:

VISN 1 Call Centers Customer Satisfaction Survey

Agency IC Tracking Number:

2900-0770

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Telephone Survey			VISN 1 Call Center Survey.docx		No		Paper Only

Line of Business: Health

Subfunction: Health Care Services

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 4,300

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	4,300	4,300
Annual IC Time Burden (Hours)	287	287
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
VISN 1 Call Center Survey_Generic Request	VISN 1 Call Centers Customer Satisfaction Survey_Generic Submission.docx	02/05/2018
VISN 1 Call Center Survey_White Paper	VA New England Health Care System - White paper for name change back to VISN 1 CC Cust Sat Survey (11.20.2017).docx	02/05/2018
NOA	NOA - 102517.pdf	02/05/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.