Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 3135-013

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB Control Number: 3135-0130)

TITLE OF INFORMATION COLLECTION: Survey for Blue Star Museums of Online
Activities
PURPOSE:

The purpose of this information collection is to solicit opinions from museum administrators
who have signed up to participate in the Blue Star Museums (BSM) program during the summer
of 2020. BSM is a program that offers free admission to museums for all active duty military
personnel and their families, and typically runs from Armed Forces Day through Labor Day each
year. These include children's museums, fine art museums, history and science museums, and
nature centers.
In-person programming for Blue Star Museums participating institutions is on hold as a result of
COVID-19. The Agency is exploring postponing the start date of official onsite activities and in
the interim would like to offer the program in an online capacity. This survey will help us
understand who is offering virtual programming and whether or not they would like us to
promote that as part of interim offerings. This feedback will be used to improve customer service
and to plan for the 2020 launch. See Attachment 1 for the Survey.
More detail regarding the BSM program can be found here: http://arts.gov/national/blue-starmuseums
DESCRIPTION OF RESPONDENTS:
The survey will be sent to museum administrators from non-profit museums, historic houses,
zoos, aquariums and botanical gardens who have signed up to participate in the Blue Star
Museums program for the summer of 2020. The survey can be completed by any member of
agency staff but there will be only one respondent per agency.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[ ] Focus Group

[X] Customer Satisfaction Survey
[ ] Small Discussion Group
[ ] Other: ______________________

CERTIFICATION:
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal
agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential
policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.

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Name:_Melissa Menzer_______________________________________________
To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [X] No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? [ ] Yes [ X] No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [ X ] No
BURDEN HOURS
Category of Respondent

Burden
(hours)

Non Profit Institutions

No. of
Participation
Respondents Time
(minutes)
520
Five minutes

Totals

520

43.33
hours

2,600 minutes

0.08
hours

FEDERAL COST: The estimated annual cost to the Federal government is _$0___________
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents
1. Do you have a customer list or something similar that defines the universe of potential
respondents and do you have a sampling plan for selecting from this universe?
[X ] Yes
[ ] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?
The entire population of Blue Star Museum participants who have registered for the 2020
program (n = approximately 1,300) will be invited to respond to the survey. Response
rate is estimated to be approximately 40%, based on previous years of surveys
administered to Blue Star Museums (see IC ‘Blue Star Museums Participant Survey
Summer 2018’ under OMB generic clearance 3135-0130). The surveys will be
administered online, using SurveyMonkey, and an email invitation will be sent to all
participating Blue Star Museums. Follow-up reminder emails will be sent to nonrespondents on a periodic basis prior to the closing date of the survey. This survey will be
open for respondents to complete for approximately two weeks.
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Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[ X ] Web-based or other forms of Social Media
[ ] Telephone
[ ] In-person
[ ] Mail
[ ] Other, Explain
2. Will interviewers or facilitators be used? [ ] Yes [ X ] No
Please make sure that all instruments, instructions, and scripts are submitted with the
request.

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Instructions for completing Request for Approval under the “Generic
Clearance for the Collection of Routine Customer Feedback”
TITLE OF INFORMATION COLLECTION: Provide the name of the collection that is the
subject of the request. (e.g. Comment card for soliciting feedback on xxxx)
PURPOSE: Provide a brief description of the purpose of this collection and how it will be used.
If this is part of a larger study or effort, please include this in your explanation.
DESCRIPTION OF RESPONDENTS: Provide a brief description of the targeted group or
groups for this collection of information. These groups must have experience with the program.
TYPE OF COLLECTION: Check one box. If you are requesting approval of other
instruments under the generic, you must complete a form for each instrument.
CERTIFICATION: Please read the certification carefully. If you incorrectly certify, the
collection will be returned as improperly submitted or it will be disapproved.
Personally Identifiable Information: Provide answers to the questions. Note: Agencies
should only collect PII to the extent necessary, and they should only retain PII for the period of
time that is necessary to achieve a specific objective.
Gifts or Payments: If you answer yes to the question, please describe the incentive and provide
a justification for the amount.
BURDEN HOURS:
Category of Respondents: Identify who you expect the respondents to be in terms of the
following categories: (1) Individuals or Households;(2) Private Sector; (3) State, local, or tribal
governments; or (4) Federal Government. Only one type of respondent can be selected per row.
No. of Respondents: Provide an estimate of the Number of respondents.
Participation Time: Provide an estimate of the amount of time required for a respondent to
participate (e.g. fill out a survey or participate in a focus group)
Burden: Provide the Annual burden hours: Multiply the Number of responses and the
participation time and divide by 60.
FEDERAL COST: Provide an estimate of the annual cost to the Federal government.
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents. Please provide a description of how you plan to
identify your potential group of respondents and how you will select them. If the answer is yes,
to the first question, you may provide the sampling plan in an attachment.
Administration of the Instrument: Identify how the information will be collected. More than
one box may be checked. Indicate whether there will be interviewers (e.g. for surveys) or
facilitators (e.g., for focus groups) used.
Submit all instruments, instructions, and scripts are submitted with the request.

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