| GENERIC CLEARANCE INVENTORY | ||||||
| ID Number | Category | Sub-Category | Service, Product, or Field | Issues | Sub-Issues | Related Issues |
| 1.1 | Intake | Accessibility | Preferred Language | Spoken | English, Spanish, etc. | |
| 2.1 | Intake | Accessibility | Preferred Language | Written | English, Spanish, etc. | |
| 3.1 | Intake | Accessibility | Vision, Hearing, Speech Impairment Support | |||
| 4.1 | Intake | Authority | "Do not send" to company | |||
| 5.1 | Intake | Authority | Anonymous | Desire to submit anonymously | ||
| 6.1 | Intake | Authority | Bankruptcy Filing | Chapter 7 or 13 | Case identifier | |
| 7.1 | Intake | Authority | Business Purpose Financial Service, Product or Activity | Commercial or Multi-Family Property (e.g., over 4 units) | ||
| 8.1 | Intake | Authority | Duplication | Prior CFPB filing | Case identifier | |
| 9.1 | Intake | Authority | Duplication | Prior federal agency filing | Case identifier | |
| 10.1 | Intake | Authority | Duplication | Prior state/local agency filing | Case identifier | |
| 11.1 | Intake | Authority | Fraud, exigent circumstances or imminent harm | |||
| 12.1 | Intake | Authority | Identification of potential whistleblower or tipster by third party complainant | |||
| 13.1 | Intake | Authority | Legal or other third party representation | |||
| 14.1 | Intake | Authority | Non-consumer/Commercial status | Natural person or legal entity | Personal, family or household purpose | |
| 15.1 | Intake | Authority | Pending or Prior Arbitration | Name of Arbitration Service | Arbitration Agreement | |
| 16.1 | Intake | Authority | Pending Legal Proceeding | Court and Case identifiers | ||
| 17.1 | Intake | Authority | Pending Legal Proceeding | Pre-trial/status conference | ||
| 18.1 | Intake | Authority | Pending :Legal Proceeding | Subject matter | ||
| 19.1 | Intake | Authority | Pending Mediation or Negotiation | Better Business Bureau or Other | ||
| 20.1 | Intake | Authority | Pending Mediation or Negotiation | Contact with Company | ||
| 21.1 | Intake | Authority | Prior Litigation | Court judgment or order | Court and Case identifiers | |
| 22.1 | Intake | Authority | Prior Litigation | Subject matter | ||
| 23.1 | Intake | Authority | Prior Settlement | Settlement agreement or consent judgment | ||
| 24.1 | Intake | Authority | Prior Settlement | Subject matter | ||
| 25.1 | Intake | Authority | Non-consumer/Commercial status | Appraisal Management Company | ||
| 26.1 | Intake | Authority | Non-consumer/Commercial status | Business Property Owner | ||
| 27.1 | Intake | Authority | Non-consumer/Commercial status | Certified general appraiser | ||
| 28.1 | Intake | Authority | Non-consumer/Commercial status | Certified residential appraiser | ||
| 29.1 | Intake | Authority | Non-consumer/Commercial status | Financial Institution Lender | ||
| 30.1 | Intake | Authority | Non-consumer/Commercial status | Individual Property Owner | ||
| 31.1 | Intake | Authority | Non-consumer/Commercial status | Licensed appraiser | ||
| 32.1 | Intake | Authority | Non-consumer/Commercial status | Mortgage broker | ||
| 33.1 | Intake | Authority | Non-consumer/Commercial status | Non-financial institution lender | ||
| 34.1 | Intake | Authority | Non-consumer/Commercial status | Other | ||
| 35.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Credit report | Knowledge of access to free copy of credit report |
| 36.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Auto title loan |
| 37.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Bought from rent-to-own store |
| 38.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Check cashing |
| 39.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Debit card |
| 40.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Pawn shop sale of item |
| 41.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Payday loan |
| 42.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Prepaid card |
| 43.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Household access/use of consumer financial products or services in past 12 months | Tax refund anticipation loan |
| 44.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $100,000 - $124,999 |
| 45.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $125,000 - $149,999 |
| 46.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $150,000 - $199,999 |
| 47.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $200,000 - more (specify) |
| 48.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $25,000 - $49,000 |
| 49.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $50,000 - $74,999 |
| 50.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | $75,000 - $99,999 |
| 51.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Income | Less than $25,000 |
| 52.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | Cell phone |
| 53.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | Don't have it |
| 54.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | Family/friend's home |
| 55.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | Home |
| 56.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | No response |
| 57.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | Public library |
| 58.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Internet access | Work |
| 59.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Length of Employment | 1 year or more |
| 60.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Length of Employment | Less than 1 year |
| 61.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Length of Employment | Number of years |
| 62.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Length of Employment | Retired |
| 63.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Length of Employment | Unemployed |
| 64.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Property Interests | Auto loan |
| 65.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Property Interests | Checking account |
| 66.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Property Interests | Credit card account |
| 67.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Property Interests | Home loan |
| 68.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Property Interests | Investment account, IRA, 401(k), pension plan or other retirement account |
| 69.1 | Intake | Consumer | Demographics | Consumer Access to Complaint Process | Property Interests | Savings account, money market, CD |
| 70.1 | Intake | Consumer Profile | Billing Address | Same as mailing address | ||
| 71.1 | Intake | Consumer Profile | Biography | |||
| 72.1 | Intake | Consumer Profile | Citizenship | |||
| 73.1 | Intake | Consumer Profile | City | |||
| 74.1 | Intake | Consumer Profile | Country | Country of residence | ||
| 75.1 | Intake | Consumer Profile | Customer Name (as appears on bill) | |||
| 76.1 | Intake | Consumer Profile | Date of Birth | |||
| 77.1 | Intake | Consumer Profile | Dependency Status Information | Date of Birth | ||
| 78.1 | Intake | Consumer Profile | Dependency Status Information | Emancipated minor status | Age of consent | |
| 79.1 | Intake | Consumer Profile | Dependency Status Information | Marital Status | ||
| 80.1 | Intake | Consumer Profile | Dependency Status Information | Servicemember dependent | Dependent-Child | |
| 81.1 | Intake | Consumer Profile | Dependency Status Information | Servicemember dependent | Dependent-Spouse | |
| 82.1 | Intake | Consumer Profile | Dependency Status Information | Servicemember dependent | Other Dependent | |
| 83.1 | Intake | Consumer Profile | Education/Grade Level | |||
| 84.1 | Intake | Consumer Profile | Email Address | |||
| 85.1 | Intake | Consumer Profile | Employer/Organization | |||
| 86.1 | Intake | Consumer Profile | Employer/Organization | |||
| 87.1 | Intake | Consumer Profile | Facebook Profile URL | |||
| 88.1 | Intake | Consumer Profile | Fax | |||
| 89.1 | Intake | Consumer Profile | First Name | |||
| 90.1 | Intake | Consumer Profile | Last Name | |||
| 91.1 | Intake | Consumer Profile | Mailing Address | |||
| 92.1 | Intake | Consumer Profile | Marital Status | |||
| 93.1 | Intake | Consumer Profile | Middle Name | |||
| 94.1 | Intake | Consumer Profile | Mobile Phone Number | |||
| 95.1 | Intake | Consumer Profile | Phone Number | |||
| 96.1 | Intake | Consumer Profile | Physical Address | |||
| 97.1 | Intake | Consumer Profile | Servicemember Address | |||
| 98.1 | Intake | Consumer Profile | Servicemember Country | |||
| 99.1 | Intake | Consumer Profile | Servicemember Name | |||
| 100.1 | Intake | Consumer Profile | Servicemember Relocation | Deployment | Permanent Change of Station | |
| 101.1 | Intake | Consumer Profile | Servicemember State | |||
| 102.1 | Intake | Consumer Profile | Servicemember Status | Active Duty | ||
| 103.1 | Intake | Consumer Profile | Servicemember Status | Branch | Air Force | |
| 104.1 | Intake | Consumer Profile | Servicemember Status | Branch | Army | |
| 105.1 | Intake | Consumer Profile | Servicemember Status | Branch | Coast Guard | |
| 106.1 | Intake | Consumer Profile | Servicemember Status | Branch | Marines | |
| 107.1 | Intake | Consumer Profile | Servicemember Status | Branch | National Oceanic and Atmospheric Administration | |
| 108.1 | Intake | Consumer Profile | Servicemember Status | Branch | Navy | |
| 109.1 | Intake | Consumer Profile | Servicemember Status | Branch | Public Health Service | |
| 110.1 | Intake | Consumer Profile | Servicemember Status | National Guard | ||
| 111.1 | Intake | Consumer Profile | Servicemember Status | Rank | 01-03 | |
| 112.1 | Intake | Consumer Profile | Servicemember Status | Rank | 04-06 | |
| 113.1 | Intake | Consumer Profile | Servicemember Status | Rank | 07-010 | |
| 114.1 | Intake | Consumer Profile | Servicemember Status | Rank | E1-E4 | |
| 115.1 | Intake | Consumer Profile | Servicemember Status | Rank | E5-E7 | |
| 116.1 | Intake | Consumer Profile | Servicemember Status | Rank | E8-E9 | |
| 117.1 | Intake | Consumer Profile | Servicemember Status | Rank | W01-CW5 | |
| 118.1 | Intake | Consumer Profile | Servicemember Status | Reserve | ||
| 119.1 | Intake | Consumer Profile | Servicemember Status | Retired | Date of Discharge | |
| 120.1 | Intake | Consumer Profile | Servicemember Status | Veteran | Date of Discharge | |
| 121.1 | Intake | Consumer Profile | Servicemember ZIP | |||
| 122.1 | Intake | Consumer Profile | Short Message Service (SMS Text) | |||
| 123.1 | Intake | Consumer Profile | State | State of Legal Residence | ||
| 124.1 | Intake | Consumer Profile | School Name and Location | Approx. 7000 colleges and universities | ||
| 125.1 | Intake | Consumer Profile | Third Party Query | Activity in question happened to complainant or someone else | Cosignor Identity | |
| 126.1 | Intake | Consumer Profile | Third Party Representative Information | Authorization Type | Authority to access confidential financial information | |
| 127.1 | Intake | Consumer Profile | Third Party Representative Information | Authorization Type | Authority to make financial decisions | |
| 128.1 | Intake | Consumer Profile | Third Party Representative Information | City | ||
| 129.1 | Intake | Consumer Profile | Third Party Representative Information | Country | ||
| 130.1 | Intake | Consumer Profile | Third Party Representative Information | Email address | ||
| 131.1 | Intake | Consumer Profile | Third Party Representative Information | Full name | ||
| 132.1 | Intake | Consumer Profile | Third Party Representative Information | Mailing address | ||
| 133.1 | Intake | Consumer Profile | Third Party Representative Information | Mobile phone number | ||
| 134.1 | Intake | Consumer Profile | Third Party Representative Information | Organization Name | ||
| 135.1 | Intake | Consumer Profile | Third Party Representative Information | Organization Web Site URL | ||
| 136.1 | Intake | Consumer Profile | Third Party Representative Information | Phone number | ||
| 137.1 | Intake | Consumer Profile | Third Party Representative Information | Proof of 3d Party Authorization | Letter of Interest | |
| 138.1 | Intake | Consumer Profile | Third Party Representative Information | Proof of 3d Party Authorization | Other | |
| 139.1 | Intake | Consumer Profile | Third Party Representative Information | Proof of 3d Party Authorization | Power of Attorney | |
| 140.1 | Intake | Consumer Profile | Third Party Representative Information | Proof of 3d Party Authorization | Retainer | |
| 141.1 | Intake | Consumer Profile | Third Party Representative Information | Proof of 3d Party Authorization | Translation services agreement | |
| 142.1 | Intake | Consumer Profile | Third Party Representative Information | Relationship Type | Family member | |
| 143.1 | Intake | Consumer Profile | Third Party Representative Information | Relationship Type | Friend | |
| 144.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | Attorney | Pro Bono service Fee paid for service |
| 145.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | Congressional | |
| 146.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | Legal Aid | |
| 147.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | Non-Attorney Advocate | Fee paid for service |
| 148.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | Non-profit | |
| 149.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | Other | |
| 150.1 | Intake | Consumer Profile | Third Party Representative Information | Representative Type | State/Local Government | |
| 151.1 | Intake | Consumer Profile | Third Party Representative Information | State | ||
| 152.1 | Intake | Consumer Profile | Third Party Representative Information | Title | ||
| 153.1 | Intake | Consumer Profile | Third Party Representative Information | Username | ||
| 154.1 | Intake | Consumer Profile | Third Party Representative Information | Zip Code | ||
| 155.1 | Intake | Consumer Profile | Tipster | Report suspicion of violation of federal consumer financial protection law | ||
| 156.1 | Intake | Consumer Profile | Title and Salutation | |||
| 157.1 | Intake | Consumer Profile | Twitter or other Social Media Profile URL | |||
| 158.1 | Intake | Consumer Profile | Type of Organization (Affiliation) | |||
| 159.1 | Intake | Consumer Profile | Username | |||
| 160.1 | Intake | Consumer Profile | Whistleblower or Tipster status | Employment by subject of complaint or industry insider; suspicion of violation of federal financial consumer protection law | ||
| 161.1 | Intake | Consumer Profile | Zip Code | |||
| 162.1 | Intake | Financial Activity | Alert | Alert about a financial institution, product, service or practice that I think the CFPB should look into | ||
| 163.1 | Intake | Financial Activity | Appraisal or other property valuation | Appraisal fee-related issue | ||
| 164.1 | Intake | Financial Activity | Appraisal or other property valuation | Appraisal inaccurate or disagree with the value provided in appraisal | ||
| 165.1 | Intake | Financial Activity | Appraisal or other property valuation | Appraisal independence | ||
| 166.1 | Intake | Financial Activity | Appraisal or other property valuation | Improper (or attempted improper) influencing of an appraiser or the appraisal process | ||
| 167.1 | Intake | Financial Activity | Appraisal or other property valuation | Other | ||
| 168.1 | Intake | Financial Activity | Appraisal or other property valuation | Removal or exclusion from an approved appraiser list or addition to a "do not use" list | ||
| 169.1 | Intake | Financial Activity | Appraisal or other property valuation | Uniform Standards of Professional Appraisal Practice | ||
| 170.1 | Intake | Financial Activity | Auto and vehicle lease | Inability to repay | Bankruptcy | |
| 171.1 | Intake | Financial Activity | Auto and vehicle lease | Inability to repay | Debt collections | |
| 172.1 | Intake | Financial Activity | Auto and vehicle lease | Inability to repay | Deficiency | |
| 173.1 | Intake | Financial Activity | Auto and vehicle lease | Inability to repay | Repossession | |
| 174.1 | Intake | Financial Activity | Auto and vehicle lease | Managing the lease | Billing, late fees | |
| 175.1 | Intake | Financial Activity | Auto and vehicle lease | Managing the lease | Credit reporting | |
| 176.1 | Intake | Financial Activity | Auto and vehicle lease | Managing the lease | Damage/loss | |
| 177.1 | Intake | Financial Activity | Auto and vehicle lease | Managing the lease | Insurance (gap, credit, etc.) | |
| 178.1 | Intake | Financial Activity | Auto and vehicle lease | Managing the lease | Privacy | |
| 179.1 | Intake | Financial Activity | Auto and vehicle lease | Shopping for a lease | Advertising/marketing | |
| 180.1 | Intake | Financial Activity | Auto and vehicle lease | Shopping for a lease | Credit denial | |
| 181.1 | Intake | Financial Activity | Auto and vehicle lease | Shopping for a lease | Sales tactics/pressure | |
| 182.1 | Intake | Financial Activity | Auto and vehicle lease | Shopping for a lease | Telemarketing | |
| 183.1 | Intake | Financial Activity | Auto and vehicle lease | Taking out the lease | Changes after closing | |
| 184.1 | Intake | Financial Activity | Auto and vehicle lease | Taking out the lease | Fraud | |
| 185.1 | Intake | Financial Activity | Auto and vehicle lease | Taking out the lease | High pressure tactics | |
| 186.1 | Intake | Financial Activity | Auto and vehicle lease | Taking out the lease | Mid-deal changes | |
| 187.1 | Intake | Financial Activity | Auto and vehicle lease | Taking out the lease | Required add-on products | |
| 188.1 | Intake | Financial Activity | Auto and vehicle lease | Taking out the lease | Trade-in payoff | |
| 189.1 | Intake | Financial Activity | Auto and vehicle loans | Inability to repay | Bankruptcy | |
| 190.1 | Intake | Financial Activity | Auto and vehicle loans | Inability to repay | Debt collections | |
| 191.1 | Intake | Financial Activity | Auto and vehicle loans | Inability to repay | Deficiency | |
| 192.1 | Intake | Financial Activity | Auto and vehicle loans | Inability to repay | Repossession | |
| 193.1 | Intake | Financial Activity | Auto and vehicle loans | Managing the loan | Billing, late fees | |
| 194.1 | Intake | Financial Activity | Auto and vehicle loans | Managing the loan | Credit reporting | |
| 195.1 | Intake | Financial Activity | Auto and vehicle loans | Managing the loan | Damage/loss | |
| 196.1 | Intake | Financial Activity | Auto and vehicle loans | Managing the loan | Insurance (gap, credit, etc.) | |
| 197.1 | Intake | Financial Activity | Auto and vehicle loans | Managing the loan | Privacy | |
| 198.1 | Intake | Financial Activity | Auto and vehicle loans | Shopping for a loan | Advertising/marketing | |
| 199.1 | Intake | Financial Activity | Auto and vehicle loans | Shopping for a loan | Credit denial | |
| 200.1 | Intake | Financial Activity | Auto and vehicle loans | Shopping for a loan | Sales tactics/pressure | |
| 201.1 | Intake | Financial Activity | Auto and vehicle loans | Shopping for a loan | Telemarketing | |
| 202.1 | Intake | Financial Activity | Auto and vehicle loans | Taking out the loan | Changes after closing | |
| 203.1 | Intake | Financial Activity | Auto and vehicle loans | Taking out the loan | Fraud | |
| 204.1 | Intake | Financial Activity | Auto and vehicle loans | Taking out the loan | High pressure tactics | |
| 205.1 | Intake | Financial Activity | Auto and vehicle loans | Taking out the loan | Mid-deal changes | |
| 206.1 | Intake | Financial Activity | Auto and vehicle loans | Taking out the loan | Required add-on products | |
| 207.1 | Intake | Financial Activity | Auto and vehicle loans | Taking out the loan | Trade-in payoff | |
| 208.1 | Intake | Financial Activity | Auto title loan | Improper repossession of auto | ||
| 209.1 | Intake | Financial Activity | Bank Account or Service | Account servicing | Interest calculations | |
| 210.1 | Intake | Financial Activity | Bank Account or Service | Account servicing | Online access | |
| 211.1 | Intake | Financial Activity | Bank Account or Service | Account servicing | Remote/mobile access | |
| 212.1 | Intake | Financial Activity | Bank Account or Service | Account servicing | Statements | |
| 213.1 | Intake | Financial Activity | Bank Account or Service | Account servicing | Third party services provided by bank (e.g., ID theft protection) | |
| 214.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Account access |
| 215.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Denial |
| 216.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Disclosure of fees |
| 217.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Disclosure of fees and terms |
| 218.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Interest |
| 219.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Joint Account |
| 220.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Marketing |
| 221.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Opting in/out of debit/ATM overdraft protection |
| 222.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Overdraft protection services |
| 223.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Renewal/rollover (CDs only) |
| 224.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Account opening/closing/management | Statements |
| 225.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Availability of deposits |
| 226.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Check cashing |
| 227.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Lost or missing funds |
| 228.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Payroll deposit problems |
| 229.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Transactions hold |
| 230.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Unauthorized transactions |
| 231.1 | Intake | Financial Activity | Bank Account or Service | Certificate of Deposit (CD) | Deposits and withdrawals | Withdrawal problems and penalties |
| 232.1 | Intake | Financial Activity | Bank Account or Service | Check cashing without an account | Account opening/closing/management | Denial |
| 233.1 | Intake | Financial Activity | Bank Account or Service | Check cashing without an account | Account opening/closing/management | Disclosure of fees and terms |
| 234.1 | Intake | Financial Activity | Bank Account or Service | Check cashing without an account | Account opening/closing/management | Interest |
| 235.1 | Intake | Financial Activity | Bank Account or Service | Check cashing without an account | Account opening/closing/management | Marketing |
| 236.1 | Intake | Financial Activity | Bank Account or Service | Check cashing without an account | Account opening/closing/management | Statements |
| 237.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Account access |
| 238.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Closure |
| 239.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Denial |
| 240.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Disclosure of fees and terms |
| 241.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Interest |
| 242.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Joint Account |
| 243.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Marketing |
| 244.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Opting in/out of debit/ATM overdraft protection |
| 245.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Overdraft protection services |
| 246.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Account opening/closing/management | Statements |
| 247.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Availability of deposits |
| 248.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Check cashing |
| 249.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Lost or missing funds |
| 250.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Payroll deposit problems |
| 251.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Transactions hold |
| 252.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Unauthorized transactions |
| 253.1 | Intake | Financial Activity | Bank Account or Service | Checking accounts | Deposits and withdrawals | Withdrawal problems and penalties |
| 254.1 | Intake | Financial Activity | Bank Account or Service | Making/receiving payments or sending money to others | Money/wire transfers | |
| 255.1 | Intake | Financial Activity | Bank Account or Service | Making/receiving payments or sending money to others | Phone or online | |
| 256.1 | Intake | Financial Activity | Bank Account or Service | Making/receiving payments or sending money to others | Problems with payments by check, card | |
| 257.1 | Intake | Financial Activity | Bank Account or Service | Making/receiving payments or sending money to others | Unauthorized transactions | |
| 258.1 | Intake | Financial Activity | Bank Account or Service | Money services (money order, cashier's check, money transfer, etc.) | Account opening/closing/management | Denial |
| 259.1 | Intake | Financial Activity | Bank Account or Service | Money services (money order, cashier's check, money transfer, etc.) | Account opening/closing/management | Disclosure of fees and terms |
| 260.1 | Intake | Financial Activity | Bank Account or Service | Money services (money order, cashier's check, money transfer, etc.) | Account opening/closing/management | Interest |
| 261.1 | Intake | Financial Activity | Bank Account or Service | Money services (money order, cashier's check, money transfer, etc.) | Account opening/closing/management | Marketing |
| 262.1 | Intake | Financial Activity | Bank Account or Service | Money services (money order, cashier's check, money transfer, etc.) | Account opening/closing/management | Statements |
| 263.1 | Intake | Financial Activity | Bank Account or Service | Problems caused by my funds being low | Bounced checks | |
| 264.1 | Intake | Financial Activity | Bank Account or Service | Problems caused by my funds being low | Credit reporting | |
| 265.1 | Intake | Financial Activity | Bank Account or Service | Problems caused by my funds being low | Late fees | |
| 266.1 | Intake | Financial Activity | Bank Account or Service | Problems caused by my funds being low | Overdraft fees | |
| 267.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Account access |
| 268.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Closure |
| 269.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Denial |
| 270.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Disclosure of fees and terms |
| 271.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Interest |
| 272.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Joint Account |
| 273.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Marketing |
| 274.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Opting in/out of debit/ATM overdraft protection |
| 275.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Overdraft protection services |
| 276.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Account opening/closing/management | Statements |
| 277.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Availability of deposits |
| 278.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Check cashing |
| 279.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Lost or missing funds |
| 280.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Payroll deposit problems |
| 281.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Transactions hold |
| 282.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Unauthorized transactions |
| 283.1 | Intake | Financial Activity | Bank Account or Service | Savings accounts | Deposits and withdrawals | Withdrawal problems and penalties |
| 284.1 | Intake | Financial Activity | Bank Account or Service | Unauthorized transactions | Check, debit card, ACH, ATM, wire/remittance, other | |
| 285.1 | Intake | Financial Activity | Bank Account or Service | Use of debit or ATM card | ATM or debit card fees | |
| 286.1 | Intake | Financial Activity | Bank Account or Service | Use of debit or ATM card | ATM problems | |
| 287.1 | Intake | Financial Activity | Bank Account or Service | Use of debit or ATM card | Disputed transaction | |
| 288.1 | Intake | Financial Activity | Bank Account or Service | Use of debit or ATM card | Unauthorized card use | |
| 289.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Inability to repay | Bankruptcy | |
| 290.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Inability to repay | Debt collections | |
| 291.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Inability to repay | Deficiency | |
| 292.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Inability to repay | Repossession | |
| 293.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Managing the loan | Billing, late fees | |
| 294.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Managing the loan | Credit reporting | |
| 295.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Managing the loan | Damage/loss | |
| 296.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Managing the loan | Insurance (gap, credit, etc.) | |
| 297.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Managing the loan | Privacy | |
| 298.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Shopping for a loan | Advertising/marketing | |
| 299.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Shopping for a loan | Credit denial | |
| 300.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Shopping for a loan | Sales tactics/pressure | |
| 301.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Shopping for a loan | Telemarketing | |
| 302.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Taking out the loan | Changes after closing | |
| 303.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Taking out the loan | Fraud | |
| 304.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Taking out the loan | High pressure tactics | |
| 305.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Taking out the loan | Mid-deal changes | |
| 306.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Taking out the loan | Required add-on products | |
| 307.1 | Intake | Financial Activity | Bank installment loan (medical, appliance, vacation, funeral, etc.) | Taking out the loan | Trade-in payoff | |
| 308.1 | Intake | Financial Activity | Comment | Comment about a financial institution, product, service or practice | ||
| 309.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Breach of oral agreement | |
| 310.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Default | |
| 311.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Location of transaction at issue | |
| 312.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Missing or deceptive disclosures | |
| 313.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Solicitation or Advertisement | |
| 314.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Unclear or deceptive terms of written agreement | |
| 315.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Collusion | |
| 316.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Images of financial product | |
| 317.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Inability to pay | |
| 318.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution | Undue interference | |
| 319.1 | Intake | Financial Activity | Complaint narrative | Description of events and steps toward resolution generally | ||
| 320.1 | Intake | Financial Activity | Complaint narrative | Descriptions of events and steps toward resolution | Signing of Contract | |
| 321.1 | Intake | Financial Activity | Correspondence with company | |||
| 322.1 | Intake | Financial Activity | Correspondence with merchant | |||
| 323.1 | Intake | Financial Activity | Correspondence with vendor/service provider | |||
| 324.1 | Intake | Financial Activity | Credit information | Background/Employment Screening | Did not consent to report being pulled | |
| 325.1 | Intake | Financial Activity | Credit information | Background/Employment Screening | Not given notice that report would be obtained | |
| 326.1 | Intake | Financial Activity | Credit information | Credit report | Adverse notice/risk based pricing | |
| 327.1 | Intake | Financial Activity | Credit information | Credit report | Could not obtain free credit report | |
| 328.1 | Intake | Financial Activity | Credit information | Credit report | Fails to provide credit score information | |
| 329.1 | Intake | Financial Activity | Credit information | Credit report | Fraud alert failure | |
| 330.1 | Intake | Financial Activity | Credit information | Credit report | Improperly shared credit report with others | |
| 331.1 | Intake | Financial Activity | Credit information | Credit report | Inadequate phone help | |
| 332.1 | Intake | Financial Activity | Credit information | Credit report | Prescreening/marketing | |
| 333.1 | Intake | Financial Activity | Credit information | Credit report | Refuses request for file disclosure (improper ID) | |
| 334.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Deleted information reinserted | |
| 335.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Improper/incomplete credit file disclosure | |
| 336.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Improperly conducts reinvestigation | |
| 337.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Inaccurate info on credit report | |
| 338.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Inaccurate public records | |
| 339.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Investigation not timely | |
| 340.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Outdated information on credit report | |
| 341.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Previous dispute with credit bureaus, inadequate response | |
| 342.1 | Intake | Financial Activity | Credit information | Credit report accuracy disputes | Same item appears multiple times | |
| 343.1 | Intake | Financial Activity | Credit information | Credit score | Inaccurate credit score | |
| 344.1 | Intake | Financial Activity | Credit information | Credit score | Incorrect public record information provided to employer | |
| 345.1 | Intake | Financial Activity | Credit information | Credit score | Issue with score in adverse action notice | |
| 346.1 | Intake | Financial Activity | Credit information | Credit score | Issue with score in risk based pricing notice | |
| 347.1 | Intake | Financial Activity | Credit information | Credit score | No credit score | |
| 348.1 | Intake | Financial Activity | Credit information | Credit score | Problem with marketing/advertising of score | |
| 349.1 | Intake | Financial Activity | Credit information | Credit score | Single record shows up multiple times in report provided to employer | |
| 350.1 | Intake | Financial Activity | Credit information | Credit score | Was not provided copy of report before adverse action taken | |
| 351.1 | Intake | Financial Activity | Credit information | Credit/identity monitoring | Account terms and changes | |
| 352.1 | Intake | Financial Activity | Credit information | Credit/identity monitoring | Billing dispute | |
| 353.1 | Intake | Financial Activity | Credit information | Credit/identity monitoring | Closing/cancelling account | |
| 354.1 | Intake | Financial Activity | Credit information | Credit/identity monitoring | Insurance | |
| 355.1 | Intake | Financial Activity | Credit information | Credit/identity monitoring | Market advertising | |
| 356.1 | Intake | Financial Activity | Credit information | Creditor/collector/bank issue related to info or scores | Did not fix incorrect information supplied to CRA after consumer disputed accuracy | |
| 357.1 | Intake | Financial Activity | Credit information | Creditor/collector/bank issue related to info or scores | Problem with adverse action notice | |
| 358.1 | Intake | Financial Activity | Credit information | Creditor/collector/bank issue related to info or scores | Problem with risk-based pricing notice | |
| 359.1 | Intake | Financial Activity | Credit information | Creditor/collector/bank issue related to info or scores | Reported incorrect information to CRA | |
| 360.1 | Intake | Financial Activity | Credit information | Inability to repay | Deficiency | |
| 361.1 | Intake | Financial Activity | Credit information | Inability to repay | Identity theft | |
| 362.1 | Intake | Financial Activity | Credit information | Inability to repay | Security freeze issue | |
| 363.1 | Intake | Financial Activity | Credit information | Insurance | Did not fix incorrect information supplied to CRA after consumer disputed accuracy | |
| 364.1 | Intake | Financial Activity | Credit information | Insurance | Insurance company did not provide risk-based pricing notice or defective notice | |
| 365.1 | Intake | Financial Activity | Credit information | Insurance | Prescreened insurance offer | |
| 366.1 | Intake | Financial Activity | Credit information | Insurance | Reported incorrect information to CRA | |
| 367.1 | Intake | Financial Activity | Credit Products | Auto/vehicle loan | ||
| 368.1 | Intake | Financial Activity | Credit Products | Auto/vehicle title loan | ||
| 369.1 | Intake | Financial Activity | Credit Products | Credit card | Advertising/marketing | |
| 370.1 | Intake | Financial Activity | Credit Products | Credit card | Application processing delay | |
| 371.1 | Intake | Financial Activity | Credit Products | Credit card | APR or interest rate | |
| 372.1 | Intake | Financial Activity | Credit Products | Credit card | Arbitration | |
| 373.1 | Intake | Financial Activity | Credit Products | Credit card | Balance transfer | |
| 374.1 | Intake | Financial Activity | Credit Products | Credit card | Balance transfer fee | |
| 375.1 | Intake | Financial Activity | Credit Products | Credit card | Bankruptcy | |
| 376.1 | Intake | Financial Activity | Credit Products | Credit card | Billing disputes | |
| 377.1 | Intake | Financial Activity | Credit Products | Credit card | Billing statement | |
| 378.1 | Intake | Financial Activity | Credit Products | Credit card | Cash advance | |
| 379.1 | Intake | Financial Activity | Credit Products | Credit card | Cash advance fee | |
| 380.1 | Intake | Financial Activity | Credit Products | Credit card | Closing/cancelling account | |
| 381.1 | Intake | Financial Activity | Credit Products | Credit card | Collection practices | |
| 382.1 | Intake | Financial Activity | Credit Products | Credit card | Credit card payment/debt protection | |
| 383.1 | Intake | Financial Activity | Credit Products | Credit card | Credit determination | |
| 384.1 | Intake | Financial Activity | Credit Products | Credit card | Credit line increase/decrease | |
| 385.1 | Intake | Financial Activity | Credit Products | Credit card | Credit reporting | |
| 386.1 | Intake | Financial Activity | Credit Products | Credit card | Customer service/customer relations | |
| 387.1 | Intake | Financial Activity | Credit Products | Credit card | Delinquent account | |
| 388.1 | Intake | Financial Activity | Credit Products | Credit card | Forbearance/workout plans | |
| 389.1 | Intake | Financial Activity | Credit Products | Credit card | Identity theft/fraud/embezzlement | |
| 390.1 | Intake | Financial Activity | Credit Products | Credit card | Late fees | |
| 391.1 | Intake | Financial Activity | Credit Products | Credit card | Other fee | |
| 392.1 | Intake | Financial Activity | Credit Products | Credit card | Overlimit fee | |
| 393.1 | Intake | Financial Activity | Credit Products | Credit card | Payoff process | |
| 394.1 | Intake | Financial Activity | Credit Products | Credit card | Privacy | |
| 395.1 | Intake | Financial Activity | Credit Products | Payday loan | ||
| 396.1 | Intake | Financial Activity | Credit Products | Tax refund anticipation loan or product | ||
| 397.1 | Intake | Financial Activity | Credit Products and Consumer Loans | Auto Title Loan | ||
| 398.1 | Intake | Financial Activity | Credit Products and Consumer Loans | Non-vehicle installment loan (appliance, boat, etc.) |
||
| 399.1 | Intake | Financial Activity | Credit Products and Consumer Loans | Pawn Loan | ||
| 400.1 | Intake | Financial Activity | Credit Products and Consumer Loans | Personal (Unsecured) Installment Loan | ||
| 401.1 | Intake | Financial Activity | Credit Products and Consumer Loans | Tax Refund Loan or Product | ||
| 402.1 | Intake | Financial Activity | Credit Products and Consumer Loans | Vehicle installment loan | ||
| 403.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Abusive communication or tactics | Threaten legal action |
| 404.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Debt has been repaid or collector is seeking the wrong amount | |
| 405.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Disclosure of debt to others | |
| 406.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Failure to disclose information | |
| 407.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | False or misleading representations | |
| 408.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Improper communications, esp. 3d party | Frequent calls, failure to honor "do not contact" request, called outside 8a-9p Contact with service member commanding officer |
| 409.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Reported false or disputed information to a credit reporting company | |
| 410.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Trying to collect from wrong consumer | |
| 411.1 | Intake | Financial Activity | Debt collections | Financial institutions/agencies/attorneys | Unfair practices | |
| 412.1 | Intake | Financial Activity | Debt collections | Name of collector | ||
| 413.1 | Intake | Financial Activity | Debt collections | Telephone contact | Company address provided for bill payment or dispute | |
| 414.1 | Intake | Financial Activity | Debt collections | Telephone contact | Current creditor | Case/file/reference number |
| 415.1 | Intake | Financial Activity | Debt collections | Telephone contact | Current creditor | Social security number |
| 416.1 | Intake | Financial Activity | Debt collections | Telephone contact | Date and time of call | |
| 417.1 | Intake | Financial Activity | Debt collections | Telephone contact | Dollar amount/balance attempted to be collected | |
| 418.1 | Intake | Financial Activity | Debt collections | Telephone contact | Original creditor (if known) | |
| 419.1 | Intake | Financial Activity | Debt collections | Telephone contact | Outbound or inbound call | |
| 420.1 | Intake | Financial Activity | Debt collections | Telephone contact | Phone number that company called from | |
| 421.1 | Intake | Financial Activity | Debt collections | Telephone contact | Written correspondence after call | |
| 422.1 | Intake | Financial Activity | Debt collections | Telephone contact | Written correspondence before call | |
| 423.1 | Intake | Financial Activity | Debt collections | Written correspondence | Case/file/reference number | |
| 424.1 | Intake | Financial Activity | Debt collections | Written correspondence | Company name | |
| 425.1 | Intake | Financial Activity | Debt collections | Written correspondence | Dollar amount of debt/balance attempted to be collected | |
| 426.1 | Intake | Financial Activity | Debt collections | Written correspondence | Payment address | |
| 427.1 | Intake | Financial Activity | Debt collections | Written correspondence | Phone number | |
| 428.1 | Intake | Financial Activity | Debt collections | Written correspondence | Social security number | |
| 429.1 | Intake | Financial Activity | Debt relief | Credit counseling agency, debt settlement or restructuring company | Disclosure | |
| 430.1 | Intake | Financial Activity | Debt relief | Credit counseling agency, debt settlement or restructuring company | Fees | |
| 431.1 | Intake | Financial Activity | Debt relief | Credit counseling agency, debt settlement or restructuring company | Servicing/contact with company | |
| 432.1 | Intake | Financial Activity | Debt relief | Credit counseling agency, debt settlement or restructuring company | Settlement | |
| 433.1 | Intake | Financial Activity | Debt relief | Credit counseling agency, debt settlement or restructuring company | Solicitation by company | |
| 434.1 | Intake | Financial Activity | Debt relief | Sent payment but never heard back from company | ||
| 435.1 | Intake | Financial Activity | Deposit products | Certificate of Deposit (CD) | ||
| 436.1 | Intake | Financial Activity | Deposit products | Checking accounts | ||
| 437.1 | Intake | Financial Activity | Deposit products | Deposit insurance | ||
| 438.1 | Intake | Financial Activity | Deposit products | Money market account | ||
| 439.1 | Intake | Financial Activity | Deposit products | Other | ||
| 440.1 | Intake | Financial Activity | Deposit products | Savings accounts | ||
| 441.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Age | |
| 442.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Exercise of rights under Consumer Credit Protection Act | |
| 443.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Marital Status | |
| 444.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | National origin | |
| 445.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Race or Color | |
| 446.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Receipt of Public Assistance | |
| 447.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Religion | |
| 448.1 | Intake | Financial Activity | Discrimination | Basis of alleged discrimination and related description | Sex | |
| 449.1 | Intake | Financial Activity | Discrimination | Consumer belief that issue involves discrimination | ||
| 450.1 | Intake | Financial Activity | Feedback | |||
| 451.1 | Intake | Financial Activity | Financial advisory service | Credit counseling | ||
| 452.1 | Intake | Financial Activity | Financial advisory service | Debt management/settlement | ||
| 453.1 | Intake | Financial Activity | Financial advisory service | Financial planner | ||
| 454.1 | Intake | Financial Activity | Financial advisory service | Investment advice | ||
| 455.1 | Intake | Financial Activity | Financial advisory service | Other | ||
| 456.1 | Intake | Financial Activity | Fraud or Security Incident | |||
| 457.1 | Intake | Financial Activity | Identity Theft | |||
| 458.1 | Intake | Financial Activity | Inquiry | Question or comment | ||
| 459.1 | Intake | Financial Activity | Interstate Land Sales FD Act | Other (specify) | ||
| 460.1 | Intake | Financial Activity | Interstate Land Sales FD Act | Settlement service | ||
| 461.1 | Intake | Financial Activity | Interstate Land Sales FD Act | Subdivision/Condo development | ||
| 462.1 | Intake | Financial Activity | Methods of Payment | ACH transfer | ||
| 463.1 | Intake | Financial Activity | Methods of Payment | ATM/Debit card | ||
| 464.1 | Intake | Financial Activity | Methods of Payment | Check cashing | ||
| 465.1 | Intake | Financial Activity | Methods of Payment | Checks | ||
| 466.1 | Intake | Financial Activity | Methods of Payment | Currency exchange | ||
| 467.1 | Intake | Financial Activity | Methods of Payment | Gift card | ||
| 468.1 | Intake | Financial Activity | Methods of Payment | Money order | ||
| 469.1 | Intake | Financial Activity | Methods of Payment | Money transmission or remittance | ||
| 470.1 | Intake | Financial Activity | Methods of Payment | Other | ||
| 471.1 | Intake | Financial Activity | Methods of Payment | Prepaid card/stored value card | ||
| 472.1 | Intake | Financial Activity | Money services, in general | Account relationship with provider/seller/authorized agent | ||
| 473.1 | Intake | Financial Activity | Money services, in general | Advertising or marketing | ||
| 474.1 | Intake | Financial Activity | Money services, in general | Amount received | ||
| 475.1 | Intake | Financial Activity | Money services, in general | Cancellation procedures | ||
| 476.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | In person | |
| 477.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | Kiosk | |
| 478.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | Mobile phone application | |
| 479.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | Online | |
| 480.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | Other | |
| 481.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | Telephone | |
| 482.1 | Intake | Financial Activity | Money services, in general | Channel used to send funds | Text message | |
| 483.1 | Intake | Financial Activity | Money services, in general | Delay in cashing | ||
| 484.1 | Intake | Financial Activity | Money services, in general | Delivery error: time delivery or amount delivered | ||
| 485.1 | Intake | Financial Activity | Money services, in general | Error resolution procedures | ||
| 486.1 | Intake | Financial Activity | Money services, in general | Exchange rate | ||
| 487.1 | Intake | Financial Activity | Money services, in general | Fees or taxes paid | ||
| 488.1 | Intake | Financial Activity | Money services, in general | Fraud | ||
| 489.1 | Intake | Financial Activity | Money services, in general | Lost or delayed funds | ||
| 490.1 | Intake | Financial Activity | Money services, in general | Lost, damaged or stolen checks or money order | ||
| 491.1 | Intake | Financial Activity | Money services, in general | Name of Issuer | Merchants Express | |
| 492.1 | Intake | Financial Activity | Money services, in general | Name of Issuer | MoneyGram | |
| 493.1 | Intake | Financial Activity | Money services, in general | Name of Issuer | US Postal Service | |
| 494.1 | Intake | Financial Activity | Money services, in general | Name of Issuer | Western Union | |
| 495.1 | Intake | Financial Activity | Money services, in general | Other | ||
| 496.1 | Intake | Financial Activity | Money services, in general | Overpayment or unauthorized transaction | ||
| 497.1 | Intake | Financial Activity | Money services, in general | Payment device used | ATM/Debit card | |
| 498.1 | Intake | Financial Activity | Money services, in general | Payment device used | Bank/CU account | |
| 499.1 | Intake | Financial Activity | Money services, in general | Payment device used | Cash | |
| 500.1 | Intake | Financial Activity | Money services, in general | Payment device used | Credit card | |
| 501.1 | Intake | Financial Activity | Money services, in general | Payment device used | Other | |
| 502.1 | Intake | Financial Activity | Money services, in general | Prior complaint filing with money service provider | Date of complaint | |
| 503.1 | Intake | Financial Activity | Money services, in general | Prior complaint filing with money service provider | Reference number | |
| 504.1 | Intake | Financial Activity | Money services, in general | Promised date of transaction/availability | ||
| 505.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent address | ||
| 506.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent location | Online access | |
| 507.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent location | Pickup/Receive location | |
| 508.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent location | Storefront | |
| 509.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Bank | |
| 510.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Broker-dealer | |
| 511.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Credit union | |
| 512.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Money transmitter | |
| 513.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Other | |
| 514.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Retailer | |
| 515.1 | Intake | Financial Activity | Money services, in general | Provider/seller/authorized agent name | Thrift | |
| 516.1 | Intake | Financial Activity | Money services, in general | Transaction amount | ||
| 517.1 | Intake | Financial Activity | Money services, in general | Transaction date | Time for Foreign currency transaction | |
| 518.1 | Intake | Financial Activity | Money services, in general | Transfer identification/transaction number/money order number/traveler check serial number | ||
| 519.1 | Intake | Financial Activity | Money services, in general | Type of institution | Bank or credit union | |
| 520.1 | Intake | Financial Activity | Money services, in general | Type of institution | Broker-dealer or other investment company | |
| 521.1 | Intake | Financial Activity | Money services, in general | Type of institution | Retailer, check-casher, other storefront or online company | |
| 522.1 | Intake | Financial Activity | Money services, in general | Type of product | Check cashing | |
| 523.1 | Intake | Financial Activity | Money services, in general | Type of product | Domestic money transfer or bill pay | |
| 524.1 | Intake | Financial Activity | Money services, in general | Type of product | Foreign exchange | |
| 525.1 | Intake | Financial Activity | Money services, in general | Type of product | International money transfer and bill pay | |
| 526.1 | Intake | Financial Activity | Money services, in general | Type of product | Money orders | |
| 527.1 | Intake | Financial Activity | Money services, in general | Type of product | Travelers checks | |
| 528.1 | Intake | Financial Activity | Money services, in general | Type of service | By or cash a check, money order, traveler's check or similar payment instrument | |
| 529.1 | Intake | Financial Activity | Money services, in general | Type of service | Exchange currency | |
| 530.1 | Intake | Financial Activity | Money services, in general | Type of service | Receive a money transfer from someone in US | |
| 531.1 | Intake | Financial Activity | Money services, in general | Type of service | Receive money transfer from someone in another country | |
| 532.1 | Intake | Financial Activity | Money services, in general | Type of service | Transfer money to someone or pay a bill in the US | |
| 533.1 | Intake | Financial Activity | Money services, in general | Type of service | Transfer money to someone or pay bill in another country | |
| 534.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Applying for the loan | Application |
| 535.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Applying for the loan | Mortgage broker |
| 536.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Applying for the loan | Originator |
| 537.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Making payments | Escrow accounts |
| 538.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Making payments | Loan servicing |
| 539.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Making payments | Payments |
| 540.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Problems when you are unable to pay | Collection |
| 541.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Problems when you are unable to pay | Foreclosure |
| 542.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Problems when you are unable to pay | Loan modification |
| 543.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Receiving a credit offer | Credit decision |
| 544.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Receiving a credit offer | Underwriting |
| 545.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Signing the agreement | Costs |
| 546.1 | Intake | Financial Activity | Mortgage | Conventional adjustable mortgage (ARM) | Signing the agreement | Settlement process |
| 547.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Applying for the loan | Application |
| 548.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Applying for the loan | Mortgage broker |
| 549.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Applying for the loan | Originator |
| 550.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Making payments | Escrow accounts |
| 551.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Making payments | Loan servicing |
| 552.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Making payments | Payments |
| 553.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Problems when you are unable to pay | Collection |
| 554.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Problems when you are unable to pay | Foreclosure |
| 555.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Problems when you are unable to pay | Loan modification |
| 556.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Receiving a credit offer | Credit decision |
| 557.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Receiving a credit offer | Underwriting |
| 558.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Signing the agreement | Costs |
| 559.1 | Intake | Financial Activity | Mortgage | Conventional fixed mortgage | Signing the agreement | Settlement process |
| 560.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Applying for the loan | Application |
| 561.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Applying for the loan | Mortgage broker |
| 562.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Applying for the loan | Originator |
| 563.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Making payments | Escrow accounts |
| 564.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Making payments | Loan servicing |
| 565.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Making payments | Payments |
| 566.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Problems when you are unable to pay | Collection |
| 567.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Problems when you are unable to pay | Foreclosure |
| 568.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Problems when you are unable to pay | Loan modification |
| 569.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Receiving a credit offer | Credit decision |
| 570.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Receiving a credit offer | Underwriting |
| 571.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Signing the agreement | Costs |
| 572.1 | Intake | Financial Activity | Mortgage | FHA mortgage | Signing the agreement | Settlement process |
| 573.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Applying for the loan | Application |
| 574.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Applying for the loan | Mortgage broker |
| 575.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Applying for the loan | Originator |
| 576.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Making payments | Escrow accounts |
| 577.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Making payments | Loan servicing |
| 578.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Making payments | Payments |
| 579.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Problems when you are unable to pay | Collection |
| 580.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Problems when you are unable to pay | Foreclosure |
| 581.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Problems when you are unable to pay | Loan modification |
| 582.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Receiving a credit offer | Credit decision |
| 583.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Receiving a credit offer | Underwriting |
| 584.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Signing the agreement | Costs |
| 585.1 | Intake | Financial Activity | Mortgage | Home equity loan/line of credit | Signing the agreement | Settlement process |
| 586.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Applying for the loan | Application |
| 587.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Applying for the loan | Mortgage broker |
| 588.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Applying for the loan | Originator |
| 589.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Making payments | Escrow accounts |
| 590.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Making payments | Loan servicing |
| 591.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Making payments | Payments |
| 592.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Problems when you are unable to pay | Collection |
| 593.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Problems when you are unable to pay | Foreclosure |
| 594.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Problems when you are unable to pay | Loan modification |
| 595.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Receiving a credit offer | Credit decision |
| 596.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Receiving a credit offer | Underwriting |
| 597.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Signing the agreement | Costs |
| 598.1 | Intake | Financial Activity | Mortgage | Other mortgage/refinance/second | Signing the agreement | Settlement process |
| 599.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Applying for the loan | Application |
| 600.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Applying for the loan | Mortgage broker |
| 601.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Applying for the loan | Originator |
| 602.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Making payments | Escrow accounts |
| 603.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Making payments | Loan servicing |
| 604.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Making payments | Payments |
| 605.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Problems when you are unable to pay | Collection |
| 606.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Problems when you are unable to pay | Foreclosure |
| 607.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Problems when you are unable to pay | Loan modification |
| 608.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Receiving a credit offer | Credit decision |
| 609.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Receiving a credit offer | Underwriting |
| 610.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Signing the agreement | Costs |
| 611.1 | Intake | Financial Activity | Mortgage | Reverse mortgage | Signing the agreement | Settlement process |
| 612.1 | Intake | Financial Activity | Mortgage | VA mortgage | Applying for the loan | Application |
| 613.1 | Intake | Financial Activity | Mortgage | VA mortgage | Applying for the loan | Mortgage broker |
| 614.1 | Intake | Financial Activity | Mortgage | VA mortgage | Applying for the loan | Originator |
| 615.1 | Intake | Financial Activity | Mortgage | VA mortgage | Making payments | Escrow accounts |
| 616.1 | Intake | Financial Activity | Mortgage | VA mortgage | Making payments | Loan servicing |
| 617.1 | Intake | Financial Activity | Mortgage | VA mortgage | Making payments | Payments |
| 618.1 | Intake | Financial Activity | Mortgage | VA mortgage | Problems when you are unable to pay | Collection |
| 619.1 | Intake | Financial Activity | Mortgage | VA mortgage | Problems when you are unable to pay | Foreclosure |
| 620.1 | Intake | Financial Activity | Mortgage | VA mortgage | Problems when you are unable to pay | Loan modification |
| 621.1 | Intake | Financial Activity | Mortgage | VA mortgage | Receiving a credit offer | Credit decision |
| 622.1 | Intake | Financial Activity | Mortgage | VA mortgage | Receiving a credit offer | Underwriting |
| 623.1 | Intake | Financial Activity | Mortgage | VA mortgage | Signing the agreement | Costs |
| 624.1 | Intake | Financial Activity | Mortgage | VA mortgage | Signing the agreement | Settlement process |
| 625.1 | Intake | Financial Activity | Mortgage and related information | Condominium or HOA Fees | ||
| 626.1 | Intake | Financial Activity | Mortgage and related information | Homeowner's Insurance | ||
| 627.1 | Intake | Financial Activity | Mortgage and related information | Property Taxes | ||
| 628.1 | Intake | Financial Activity | Non-bank money services | Check cashing and related services | Check cashing, cashing of traveler's checks, money order, other | |
| 629.1 | Intake | Financial Activity | Non-bank money services | Direct deposit products | Prepaid cards, direct deposit accounts, other | |
| 630.1 | Intake | Financial Activity | Non-bank money services | Money transfers or bill payments | Domestic money transfers or bill payments | |
| 631.1 | Intake | Financial Activity | Non-bank money services | Money transfers or bill payments | International money transfers or bill payments | |
| 632.1 | Intake | Financial Activity | Non-bank money services | Purchase and use of payment instruments | Currency, drafts, other | |
| 633.1 | Intake | Financial Activity | Non-bank money services | Purchase and use of payment instruments | Money orders, prepaid cards, traveler's checks | |
| 634.1 | Intake | Financial Activity | Other consumer loans | Personal line of credit | Shopping for a credit line | Credit denial |
| 635.1 | Intake | Financial Activity | Other consumer loans | Personal line of credit | Shopping for a credit line | Misleading marketing and sales tactics |
| 636.1 | Intake | Financial Activity | Other property identifiers | Account contact information | ||
| 637.1 | Intake | Financial Activity | Other property identifiers | Account number | ||
| 638.1 | Intake | Financial Activity | Other property identifiers | Credit card number | ||
| 639.1 | Intake | Financial Activity | Other property identifiers | Customer or client number | ||
| 640.1 | Intake | Financial Activity | Other property identifiers | Image of certificate of interest | ||
| 641.1 | Intake | Financial Activity | Other property identifiers | Image of prepaid card or other instrument | ||
| 642.1 | Intake | Financial Activity | Other property identifiers | Individual taxpayer id number | ||
| 643.1 | Intake | Financial Activity | Other property identifiers | Loan number | ||
| 644.1 | Intake | Financial Activity | Other property identifiers | Mortgage loan number | ||
| 645.1 | Intake | Financial Activity | Other property identifiers | Policy number | ||
| 646.1 | Intake | Financial Activity | Other property identifiers | Social security number | ||
| 647.1 | Intake | Financial Activity | Payday lending | Deposit advance or payday lending | ||
| 648.1 | Intake | Financial Activity | Payday lending | Fraudulent transaction/not owed | ||
| 649.1 | Intake | Financial Activity | Payday lending | Improper debt collection | ||
| 650.1 | Intake | Financial Activity | Payday lending | Improper disclosures | ||
| 651.1 | Intake | Financial Activity | Payday lending | Improper withdrawal from bank account | ||
| 652.1 | Intake | Financial Activity | Payday lending | Loan or service | ||
| 653.1 | Intake | Financial Activity | Payday lending | Not able to repay | ||
| 654.1 | Intake | Financial Activity | Payday lending | Online or internet loan | Employee/Agent contact | |
| 655.1 | Intake | Financial Activity | Payday lending | Overpayment | ||
| 656.1 | Intake | Financial Activity | Payday lending | Paid too much in fees | ||
| 657.1 | Intake | Financial Activity | Payday lending | Payment improperly allocated between principal and interest | ||
| 658.1 | Intake | Financial Activity | Payday lending | State of residence | ||
| 659.1 | Intake | Financial Activity | Payday lending | State where transaction executed | ||
| 660.1 | Intake | Financial Activity | Payday lending | Storefront lender | Address | |
| 661.1 | Intake | Financial Activity | Payday lending | Unlicensed lender | ||
| 662.1 | Intake | Financial Activity | Payday lending | Violation of state law | ||
| 663.1 | Intake | Financial Activity | Prepaid Cards | Access to account balance and information | ||
| 664.1 | Intake | Financial Activity | Prepaid Cards | Access to funds | ||
| 665.1 | Intake | Financial Activity | Prepaid Cards | Adding money (or reloading) | ||
| 666.1 | Intake | Financial Activity | Prepaid Cards | ATM withdrawal | ||
| 667.1 | Intake | Financial Activity | Prepaid Cards | Bill payment | ||
| 668.1 | Intake | Financial Activity | Prepaid Cards | Card name | ||
| 669.1 | Intake | Financial Activity | Prepaid Cards | Card number | ||
| 670.1 | Intake | Financial Activity | Prepaid Cards | Customer service phone number | Back of card reference | |
| 671.1 | Intake | Financial Activity | Prepaid Cards | Employer's name | Payroll card | |
| 672.1 | Intake | Financial Activity | Prepaid Cards | Enrollment/purchase fees | ||
| 673.1 | Intake | Financial Activity | Prepaid Cards | Fee disclosure | ||
| 674.1 | Intake | Financial Activity | Prepaid Cards | Issuing bank's name | Back of card reference | |
| 675.1 | Intake | Financial Activity | Prepaid Cards | Linkage to payday loan | ||
| 676.1 | Intake | Financial Activity | Prepaid Cards | Logo | Payment network, American Express, Discover, MasterCard or Visa | |
| 677.1 | Intake | Financial Activity | Prepaid Cards | Lost or stolen card | ||
| 678.1 | Intake | Financial Activity | Prepaid Cards | Monthly maintenance fees | ||
| 679.1 | Intake | Financial Activity | Prepaid Cards | Other fees | Paper statements, declined transactions, inactivity, account closing, and replacement card | |
| 680.1 | Intake | Financial Activity | Prepaid Cards | Overdraft fees | ||
| 681.1 | Intake | Financial Activity | Prepaid Cards | Reloadable (Open Loop) | ||
| 682.1 | Intake | Financial Activity | Prepaid Cards | Swipe fee | ||
| 683.1 | Intake | Financial Activity | Prepaid Cards | Type of card | Campus | |
| 684.1 | Intake | Financial Activity | Prepaid Cards | Type of card | General purpose | |
| 685.1 | Intake | Financial Activity | Prepaid Cards | Type of card | Gift | |
| 686.1 | Intake | Financial Activity | Prepaid Cards | Type of card | Government benefits | |
| 687.1 | Intake | Financial Activity | Prepaid Cards | Type of card | Payroll | |
| 688.1 | Intake | Financial Activity | Prepaid Cards | Type of card | Transit | |
| 689.1 | Intake | Financial Activity | Prepaid Cards | Unauthorized transactions or transfers | ||
| 690.1 | Intake | Financial Activity | Prepaid Cards | Website | Back of card reference | |
| 691.1 | Intake | Financial Activity | Prepaid Cards | When and where card obtained | ||
| 692.1 | Intake | Financial Activity | Related Consumer Action | Contacted another government agency | ||
| 693.1 | Intake | Financial Activity | Related Consumer Action | Contacted CFPB | ||
| 694.1 | Intake | Financial Activity | Related Consumer Action | Contacted company | ||
| 695.1 | Intake | Financial Activity | Related Consumer Action | Description of prior attempt at resolution | ||
| 696.1 | Intake | Financial Activity | Related Consumer Action | Filed a legal action | ||
| 697.1 | Intake | Financial Activity | Related Consumer Action | Hired an attorney | ||
| 698.1 | Intake | Financial Activity | Report of Loss | Estimate of dollar value of loss | ||
| 699.1 | Intake | Financial Activity | Resolution | Desired resolution description | ||
| 700.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Getting a loan | Confusing terms |
| 701.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Getting a loan | Credit denial |
| 702.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Getting a loan | Disbursement problems |
| 703.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Getting a loan | For profit college |
| 704.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Getting a loan | Misleading marketing and sales tactics |
| 705.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Getting a loan | Rates and fees |
| 706.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Bankruptcy |
| 707.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Collection |
| 708.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Default |
| 709.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | For profit college |
| 710.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Income based repayment |
| 711.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Interest rate reduction |
| 712.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Loan forgiveness |
| 713.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Rehabilitation/workout |
| 714.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Inability to repay | Repayment term extension |
| 715.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Billing |
| 716.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Collections from co-signer |
| 717.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Credit reporting |
| 718.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Deferment/forbearance |
| 719.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | For profit college |
| 720.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Fraud |
| 721.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Income based repayment |
| 722.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Loan amount increase |
| 723.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Repayment fees |
| 724.1 | Intake | Financial Activity | Student Loans | Federal (e.g., Perkins, Stafford, Direct, Consolidated, PLUS) | Paying a loan | Servicer problems |
| 725.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Confusing terms |
| 726.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Co-signer issue |
| 727.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Credit denial |
| 728.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Disbursement problems |
| 729.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | For profit college |
| 730.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Institutional Loan |
| 731.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Misleading marketing and sales tactics |
| 732.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Getting a loan | Rates and fees |
| 733.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Bankruptcy |
| 734.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Collection |
| 735.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Default |
| 736.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | For profit college |
| 737.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Income based repayment |
| 738.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Interest rate reduction |
| 739.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Loan forgiveness |
| 740.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Rehabilitation/workout |
| 741.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Inability to repay | Repayment term extension |
| 742.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Billing |
| 743.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Collections from co-signer |
| 744.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Co-signer issue |
| 745.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Credit reporting |
| 746.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Deferment/forbearance |
| 747.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | For profit college |
| 748.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Fraud |
| 749.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Income based repayment |
| 750.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Loan amount increase |
| 751.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Repayment fees |
| 752.1 | Intake | Financial Activity | Student Loans | Non-federal (e.g., private, alternative, other student loan) | Paying a loan | Servicer problems |
| 753.1 | Intake | Financial Activity | Supportive documents (upload) | Bank or other account Statements | ||
| 754.1 | Intake | Financial Activity | Supportive documents (upload) | Contract, agreement, or application | ||
| 755.1 | Intake | Financial Activity | Supportive documents (upload) | Correspondence | ||
| 756.1 | Intake | Financial Activity | Supportive documents (upload) | Other | ||
| 757.1 | Intake | Financial Activity | Supportive documents (upload) | Proof of mailing or delivery | ||
| 758.1 | Intake | Financial Activity | Tangible property | Description | Residential 1 to 4 Family | |
| 759.1 | Intake | Financial Activity | Tangible property | Images | ||
| 760.1 | Intake | Financial Activity | Tangible property | Physical location | ||
| 761.1 | Intake | Financial Activity | Time of event | Date | ||
| 762.1 | Intake | Financial Activity | Use of Consumer Financial Services | Consumer leasing | ||
| 763.1 | Intake | Financial Activity | Use of Consumer Financial Services | Individual retirement account (IRA) | ||
| 764.1 | Intake | Financial Activity | Use of Consumer Financial Services | Pawned an item | ||
| 765.1 | Intake | Financial Activity | Use of Consumer Financial Services | Safe deposit box | ||
| 766.1 | Intake | Financial Activity | Use of Consumer Financial Services | Used prepaid debit card | ||
| 767.1 | Intake | Financial Activity | Other property identifiers | Image of contract | ||
| 768.1 | Intake | Other | Identity Theft | |||
| 769.1 | Intake | Other | Individual Retirement Account (IRA) | |||
| 770.1 | Intake | Other | Pawn Broker | |||
| 771.1 | Intake | Other | Safe Deposit Box | |||
| 772.1 | Intake | Other | Emerging Financial Activity in Consumer Market | |||
| 773.1 | Intake | Preferences | Access to confidential financial information | Authorization or Agreement | ||
| 774.1 | Intake | Preferences | Consumer Communication | |||
| 775.1 | Intake | Preferences | Consumer Communication | |||
| 776.1 | Intake | Preferences | Consumer Communication | Phone | ||
| 777.1 | Intake | Preferences | Consumer Communication | SMS | ||
| 778.1 | Intake | Preferences | Emergency Alert or Notification (e.g., identity theft) | |||
| 779.1 | Intake | Preferences | Emergency Alert or Notification (e.g., identity theft) | |||
| 780.1 | Intake | Preferences | Emergency Alert or Notification (e.g., identity theft) | Phone | ||
| 781.1 | Intake | Preferences | Emergency Alert or Notification (e.g., identity theft) | SMS | ||
| 782.1 | Intake | Preferences | Interview Release | Authorization or Agreement | ||
| 783.1 | Intake | Preferences | Public Database | Opt out or Opt in | ||
| 784.1 | Intake | Preferences | Third Party or Media Publication Release | Authorization or Agreement | ||
| 785.1 | Intake | Preferences | Time to Contact | Morning, Early Afternoon, Late Afternoon | ||
| 786.1 | Intake | Property Development | Settlement Service | |||
| 787.1 | Intake | Property Development | Subdivision and Condo Development | |||
| 788.1 | Intake | Subject Profile | Business Mailing Address | |||
| 789.1 | Intake | Subject Profile | City or County | |||
| 790.1 | Intake | Subject Profile | City/state of school | |||
| 791.1 | Intake | Subject Profile | Company Name | |||
| 792.1 | Intake | Subject Profile | Contact Email | |||
| 793.1 | Intake | Subject Profile | Public Response to Public Database Entry | Opt out or Opt in | ||
| 794.1 | Intake | Subject Profile | Doing business as name or fictitious name | |||
| 795.1 | Intake | Subject Profile | Employee/Agent Information | Employee Email | ||
| 796.1 | Intake | Subject Profile | Employee/Agent Information | Employee ID | ||
| 797.1 | Intake | Subject Profile | Employee/Agent Information | Employee Name (First, Last, MI) | ||
| 798.1 | Intake | Subject Profile | Employee/Agent Information | Employee Phone Number | ||
| 799.1 | Intake | Subject Profile | Employee/Agent Information | Physical location | ||
| 800.1 | Intake | Subject Profile | Fax | |||
| 801.1 | Intake | Subject Profile | Images of financial product | |||
| 802.1 | Intake | Subject Profile | Merchant Name | |||
| 803.1 | Intake | Subject Profile | Mortgage Servicer | |||
| 804.1 | Intake | Subject Profile | Name of school | |||
| 805.1 | Intake | Subject Profile | Organizational Biography | |||
| 806.1 | Intake | Subject Profile | Organizational Website URL | |||
| 807.1 | Intake | Subject Profile | Phone Number | |||
| 808.1 | Intake | Subject Profile | Physical Office Address | Non-US office address | ||
| 809.1 | Intake | Subject Profile | Registration | |||
| 810.1 | Intake | Subject Profile | State | |||
| 811.1 | Intake | Subject Profile | Type of Service Provider | |||
| 812.1 | Intake | Subject Profile | Username | |||
| 813.1 | Intake | Subject Profile | Vendor/Service Provider Name | |||
| 814.1 | Intake | Subject Profile | Zip Code | |||
| 815.1 | Intake | Third Party Status | Receipt of Payment - Fee for Service | |||
| 816.1 | Intake | Third Party Status | Proof of Authorization to Represent Consumer | |||
| 817.1 | Intake | Third Party Status | Type of Agent for the Consumer | |||
| GENERIC CLEARANCE INVENTORY | ||||||
| ID Number | Category | Sub-Category | Service, Product, or Field | Issues | Sub-Issues | Related Issues |
| 1.2 | Feedback | All Stakeholders | All CFPB Offerings | Overall Satisfaction | Anticipating Customers Needs | |
| 2.2 | Feedback | All Stakeholders | All CFPB Offerings | Transparency | Perception that CFPB's processes are transparent | |
| 3.2 | Feedback | All Stakeholders | All CFPB Offerings | Transparency | Perception that sufficient information is provided on the status of complaint | |
| 4.2 | Feedback | All Stakeholders | Complaint Intake Form | Overall Satisfaction | All elements Specific elements |
|
| 5.2 | Feedback | Consumer | CFPB Branding | Understanding of the term "CFPB" and what it represents | ||
| 6.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Learning | Intended application of learning | Changes in consumer decision-making involving money |
| 7.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Overall Satisfaction | Commitment to resolve complaints with the authority of CFPB | |
| 8.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Overall Satisfaction | Perceived empowerment to optimize CFPB services | |
| 9.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Overall Satisfaction | Perceived expectations | |
| 10.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Referral to Another Agency | Consumer satisfaction | |
| 11.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Ease of navigation/finding information | |
| 12.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Recommended improvements | Recommended product or service offerings |
| 13.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Timeliness of delivery | |
| 14.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Accessibility | Availability and format of product or service | |
| 15.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Accessibility | Quality of visuals/graphics or readability | Vision, hearing, speech impaired users |
| 16.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Clarity of instructions | ||
| 17.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Knowledge base | Relevance, thoroughness, clarity | |
| 18.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Learning | Description of what consumer learned | |
| 19.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Learning | Inquiry response | Relevance, thoroughness, clarity |
| 20.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Learning | Level of understanding after using product or service | FAQ helpfulness |
| 21.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Overall Satisfaction | Meeting of expectations | Recommended product or service improvements |
| 22.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Referral to Company | Consumer satisfaction | |
| 23.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Clarity of Information | Clarity of "next steps" communications |
| 24.2 | Feedback | Consumer | CFPB Recognition | Personal knowledge of authority, Role and Responsibilities | ||
| 25.2 | Feedback | Consumer | Consumer Experience | Satisfaction with case resolution | ||
| 26.2 | Feedback | Consumer | CPFB Business Process Satisfaction | Usefulness and satisfaction with complaint progress visualization | ||
| 27.2 | Feedback | Consumer | All CFPB Offerings | Consumer Experience | Clarity of correspondence | |
| 28.2 | Feedback | Consumer | All CFPB Offerings | Consumer Experience | Education from Consumer Response correspondence | |
| 29.2 | Feedback | Consumer | All CFPB Offerings | Consumer Experience | Likelihood of future contact | |
| 30.2 | Feedback | Consumer | All CFPB Offerings | Consumer Experience | Usefulness of Consumer Response correspondence | |
| 31.2 | Feedback | Consumer | All Communication Channels (phone, web, etc.) | Consumer Experience | Availability of needed information | |
| 32.2 | Feedback | Consumer | All Communication Channels (phone, web, etc.) | Consumer Experience | Comprehension of nomenclature or terminology | |
| 33.2 | Feedback | Consumer | All Communication Channels(phone, web, etc.) | Satisfaction | Satisfaction with CFPB consumer contact experience | |
| 34.2 | Feedback | Consumer | CFPB Consumer Complaint Communication | Close out or final disposition | Consumer satisfaction | |
| 35.2 | Feedback | Consumer | CFPB Consumer Complaint Communication | Consumer Complaint Processing | Gathering information, financial institution review, consumer review | |
| 36.2 | Feedback | Consumer | CFPB Consumer Complaint Communication | Consumer Complaint Submission | Phone, Web, Mail, Fax, etc. | |
| 37.2 | Feedback | Consumer | CFPB Consumer Complaint Communication | Consumer Response investigation | Consumer satisfaction | |
| 38.2 | Feedback | Consumer | CFPB Consumer Complaint Communication | Interactive Voice Response (IVR) | Responsiveness | Relevance, thoroughness, clarity |
| 39.2 | Feedback | Consumer | CFPB Consumer Complaint Communication | Status checks | Consumer satisfaction | |
| 40.2 | Feedback | Consumer | CFPB consumer Complaint Communication | Intake | Consumer satisfaction | |
| 41.2 | Feedback | Consumer | Consumer Education | Online Tools | Consumer satisfaction | |
| 42.2 | Feedback | Consumer | Consumer Education | Other Resources | Consumer satisfaction | |
| 43.2 | Feedback | Consumer | Consumer Portal | Consumer Experience | Ease of use | |
| 44.2 | Feedback | Consumer | Consumer Portal | Consumer Experience | Logging in | |
| 45.2 | Feedback | Consumer | Consumer Portal | Consumer Experience | Setting up account | |
| 46.2 | Feedback | Consumer | Consumer Portal | Consumer Experience | Uploading/downloading | |
| 47.2 | Feedback | Consumer | Consumer Portal | Technical support | Consumer satisfaction | |
| 48.2 | Feedback | Consumer | Consumer Portal | Upload/download | Consumer satisfaction | |
| 49.2 | Feedback | Consumer | Phone | Clarity of Information | Clarity of "next steps" communications | |
| 50.2 | Feedback | Consumer | Phone | Clarity of Information | Clarity of information relayed by customer service rep | |
| 51.2 | Feedback | Consumer | Phone | Courteousness | Courteousness of customer service rep | |
| 52.2 | Feedback | Consumer | Phone | Desired outcome | Objective in contacting the CFPB | Consumer rights education |
| 53.2 | Feedback | Consumer | Phone | Desired outcome | Objective in contacting the CFPB | Financial product education |
| 54.2 | Feedback | Consumer | Phone | Desired outcome | Objective in contacting the CFPB | Obtaining complaint assistance |
| 55.2 | Feedback | Consumer | Phone | Desired outcome | Objective in contacting the CFPB | Story sharing and empathy |
| 56.2 | Feedback | Consumer | Phone | Helpfulness | Helpfulness of customer service rep | |
| 57.2 | Feedback | Consumer | Phone | Knowledge base | Demonstration of knowledge of relevant information by customer service rep | |
| 58.2 | Feedback | Consumer | Phone | Prior contact | Channel of prior contact with CFPB for customer service related concerns | Web, Telephone, Mail, Fax, Chat contact |
| 59.2 | Feedback | Consumer | Phone | Problem Solving | Ability to resolve problem or re-direct consumer to appropriate channel | |
| 60.2 | Feedback | Consumer | Phone | Reason for contact | Credit/Credit Card Education or Assistance | |
| 61.2 | Feedback | Consumer | Phone | Reason for contact | Mortgage or Loan Education or Assistance | |
| 62.2 | Feedback | Consumer | Phone | Reason for contact | Senior Citizen Financial Planning Education or Assistance | |
| 63.2 | Feedback | Consumer | Phone | Reason for contact | Service member Financial Planning Education or Assistance | |
| 64.2 | Feedback | Consumer | Phone | Reason for contact | Student Loan or Repayment Education or Assistance | |
| 65.2 | Feedback | Consumer | Phone | Satisfactory referral | Satisfaction with CFPB complaint referral | |
| 66.2 | Feedback | Consumer | Web | Accessibility | Ease or difficulty in finding information on web | |
| 67.2 | Feedback | Consumer | Web | Consumer Experience | Clarity of instructions | |
| 68.2 | Feedback | Consumer | Web | Consumer Experience | Ease or difficulty in using web functions | |
| 69.2 | Feedback | Consumer | Web | Consumer Experience | Helpfulness of search functions | |
| 70.2 | Feedback | Consumer | Web | Consumer Experience | Level of effort to navigate to desired information | |
| 71.2 | Feedback | Consumer | Web | Consumer Experience | Navigation buttons, tabs, links, etc. | |
| 72.2 | Feedback | Consumer | Web | Consumer Experience | Organization confusing or easy to understand | |
| 73.2 | Feedback | Consumer | Web | Technical support | Consumer satisfaction | |
| 74.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Expertise of staff | |
| 75.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Expertise of staff | |
| 76.2 | Feedback | Consumer | Consumer Satisfaction | Recommendations to friends and family with similar complaints | ||
| 77.2 | Feedback | Consumer | Consumer Satisfaction | Recommendations to friends and family with similar complaints | ||
| 78.2 | Feedback | Consumer | Referral | How consumer learned about CFPB | Information provided by agency or other entity | |
| 79.2 | Feedback | Consumer | Referral | How consumer learned about CFPB | Information provided by agency or other entity | |
| 80.2 | Feedback | Consumer | Referral | What contact information received by consumer about CFPB on referral | ||
| 81.2 | Feedback | Consumer | Referral | What contact information received by consumer about CFPB on referral | ||
| 82.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Professionalism and courtesy | |
| 83.2 | Feedback | Consumer | CFPB Consumer Communication, generally | Responsiveness | Professionalism and courtesy | |
| 84.2 | Feedback | Consumer | Consumer Experience | Privacy | Understanding that CFPB only shares PII with company that is subject of complaint | |
| 85.2 | Feedback | Consumer | Consumer Experience | Privacy | Understanding that CFPB only shares PII with company that is subject of complaint | |
| 86.2 | Feedback | Consumer | Consumer Web-based Complaint Portal | Overall Satisfaction | ||
| 87.2 | Feedback | Consumer | Consumer Web-based Complaint Portal | Overall Satisfaction | ||
| 88.2 | Feedback | Referral - Agency | All Communication Channels (phone, web, etc.) | Agency Experience | Clarity of Consumer Response correspondence | Agency satisfaction |
| 89.2 | Feedback | Referral - Agency | All Communication Channels (phone, web, etc.) | Agency Experience | Education from Consumer Response correspondence | |
| 90.2 | Feedback | Referral - Agency | All Communication Channels (phone, web, etc.) | Agency Experience | Usefulness of Consumer Response correspondence | Agency satisfaction |
| 91.2 | Feedback | Referral - Agency | All Products/Services | Consumer Response Expertise | Referral | Agency satisfaction |
| 92.2 | Feedback | Referral - Agency | Government Portal | Accessibility | Agency satisfaction | |
| 93.2 | Feedback | Referral - Agency | Government Portal | Clarity of instructions | Agency satisfaction | |
| 94.2 | Feedback | Referral - Agency | Government Portal | Government Portal technical support | Inquiry Response | Timeliness, relevance, thoroughness, clarity |
| 95.2 | Feedback | Referral - Agency | Government Portal | Ease of Use | Agency satisfaction | |
| 96.2 | Feedback | Referral - Agency | Government Portal | Logging in | Agency satisfaction | |
| 97.2 | Feedback | Referral - Agency | Government Portal | Overall Service | Documentation, support, training | Agency satisfaction |
| 98.2 | Feedback | Referral - Agency | Government Portal | Report generation | Agency satisfaction | |
| 99.2 | Feedback | Referral - Agency | Government Portal | Setting up account | Agency satisfaction | |
| 100.2 | Feedback | Referral - Agency | Government Portal | Upload/download | Agency satisfaction | |
| 101.2 | Feedback | Referral - Representative or Nongovernmental organization | All Communication Channels (phone, web, etc.) | Agency Experience | Clarity of Consumer Response correspondence | Agency satisfaction |
| 102.2 | Feedback | Referral - Representative or Nongovernmental organization | All Communication Channels (phone, web, etc.) | Agency Experience | Education from Consumer Response correspondence | |
| 103.2 | Feedback | Referral - Representative or Nongovernmental organization | All Communication Channels (phone, web, etc.) | Agency Experience | Usefulness of Consumer Response correspondence | Agency satisfaction |
| 104.2 | Feedback | Referral - Representative or Nongovernmental organization | All Products/Services | Consumer Response Expertise | Referral | Agency satisfaction |
| 105.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Accessibility | Agency satisfaction | |
| 106.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Clarity of instructions | Agency satisfaction | |
| 107.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Company Portal technical support | Inquiry Response | Timeliness, relevance, thoroughness, clarity |
| 108.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Ease of Use | Agency satisfaction | |
| 109.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Ease of Use | Agency satisfaction | |
| 110.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Logging in | Agency satisfaction | |
| 111.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Overall Service | Documentation, support, training | Agency satisfaction |
| 112.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Report generation | Agency satisfaction | |
| 113.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Setting up account | Agency satisfaction | |
| 114.2 | Feedback | Referral - Representative or Nongovernmental organization | Government Portal | Upload/download | Agency satisfaction | |
| 115.2 | Feedback | Referral - Subject of/Respondent to Complaint | All Communication Channels (phone, web, etc.) | Consumer Experience | Clarity of correspondence | |
| 116.2 | Feedback | Referral - Subject of/Respondent to Complaint | All Communication Channels (phone, web, etc.) | Consumer Experience | Education from Consumer Response correspondence | |
| 117.2 | Feedback | Referral - Subject of/Respondent to Complaint | All Communication Channels (phone, web, etc.) | Consumer Experience | Likelihood of future contact | |
| 118.2 | Feedback | Referral - Subject of/Respondent to Complaint | All Communication Channels (phone, web, etc.) | Consumer Experience | Usefulness of Consumer Response correspondence | |
| 119.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Accessibility | Company satisfaction | |
| 120.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Appropriateness of resource materials provided to users | Company satisfaction | |
| 121.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Clarity and logic in training users | Company satisfaction | |
| 122.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Clarity of instructions | Company satisfaction | |
| 123.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Company Portal technical support | Inquiry Response | Timeliness, relevance, thoroughness, clarity |
| 124.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Data security and software compatibility | ||
| 125.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Ease of Use | Company satisfaction | |
| 126.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Knowledge, preparedness, professionalism in training users | Company satisfaction | |
| 127.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Logging in | Company satisfaction | |
| 128.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Overall Service | Documentation, support, training | |
| 129.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Recommendations for improvement | Suggested training, presentations and topics | |
| 130.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Report generation | Company satisfaction | |
| 131.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Resolution Time Frame | Direct to company or other company channels compared to Consumer Response | |
| 132.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Setting up account | Company satisfaction | |
| 133.2 | Feedback | Referral - Subject of/Respondent to Complaint | Company Portal | Upload/download | Company satisfaction | |
| GENERIC CLEARANCE INVENTORY | |||||||||
| ID Number | Category | Sub-Category | Service, Product, or Field | Issues | Sub-Issues | Related Issues | |||
| 1.3 | Referral | Referral - Agency | Data security | Related procedures used by referral agency in receipt of CFPB referrals | |||||
| 2.3 | Referral | Referral - Agency | Exigent circumstances | Referred complaint involves fraud in progress or suspicion of imminent harm | |||||
| 3.3 | Referral | Referral - Agency | Government Portal | Access Administrator | Name, title, and contact information | ||||
| 4.3 | Referral | Referral - Agency | Government Portal | Applicant or authorized officer | Name, title, contact information and source of authority | ||||
| 5.3 | Referral | Referral - Agency | Government Portal | Authorized users | Name, title, contact information | ||||
| 6.3 | Referral | Referral - Agency | Information privacy | Related procedures used by referral agency in receipt of CFPB referrals | |||||
| 7.3 | Referral | Referral - Agency | Legal authority to access CFPB data and information | ||||||
| 8.3 | Referral | Referral - Agency | Name of agency and official address | ||||||
| 9.3 | Referral | Referral - Agency | Software compatibility with CFPB technology | ||||||
| 10.3 | Referral | Referral - Representative or Non-governmental organization | Data security | Related procedures used in receipt of CFPB referrals | |||||
| 11.3 | Referral | Referral - Representative or Non-governmental organization | Exigent circumstances | Referred complaint involves suicidal ideation or suspicion of imminent harm | |||||
| 12.3 | Referral | Referral - Representative or Non-governmental organization | Government Portal | Access Administrator | Name, title, and contact information | ||||
| 13.3 | Referral | Referral - Representative or Non-governmental organization | Government Portal | Applicant or authorized officer | Name, title, contact information and source of authority | ||||
| 14.3 | Referral | Referral - Representative or Non-governmental organization | Government Portal | Authorized users | Name, title, contact information | ||||
| 15.3 | Referral | Referral - Representative or Non-governmental organization | Information privacy | Related procedures used in receipt of CFPB referrals | |||||
| 16.3 | Referral | Referral - Representative or Non-governmental organization | Legal authority to access information | ||||||
| 17.3 | Referral | Referral - Representative or Non-governmental organization | Name of representative and official address | ||||||
| 18.3 | Referral | Referral - Representative or Non-governmental organization | Software compatibility with CFPB technology | ||||||
| 19.3 | Referral | Referral - Subject of/Respondent to Complaint | Counsel | Contact information | |||||
| 20.3 | Referral | Referral - Subject of/Respondent to Complaint | Data security | Related procedures | |||||
| 21.3 | Referral | Referral - Subject of/Respondent to Complaint | Point-of-contact | Contact information | |||||
| 22.3 | Referral | Referral - Subject of /Respondent to Complaint | Software compatibility with CFPB technology | ||||||
| 23.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Application, forms and marketing materials | |||||
| 24.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Associated email addresses and websites | |||||
| 25.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Associated phone numbers | |||||
| 26.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Company biography | |||||
| 27.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Fictitious names | |||||
| 28.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Images of consumer products | |||||
| 29.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | NMLS identifier | |||||
| 30.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Other unique identifier | |||||
| 31.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Third party service providers | Telemarketers | ||||
| 32.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Third party service providers and Vendors | Servicing contract | ||||
| 34.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Affiliates Parent Company Equity Owner |
|||||
| 35.3 | Referral | Referral - Subject of/Respondent to Complaint | Subject/Respondent Identifiers | Corporate headquarters Physical office Mailing address |
|||||
| GENERIC CLEARANCE INVENTORY | |||||||||
| ID Number | Category | Sub-Category | Service, Product, or Field | Issues | Sub-Issues | Related Issues | |||
| 1.4 | Monitoring | Referral - Agency | Post-referral status | Closed complaints | Number of closed complaints Quality of closed complaints |
||||
| 2.4 | Monitoring | Referral - Agency | Post-referral status | Complaints pending response from company | Number of pending complaints Quality of pending complaints |
||||
| 3.4 | Monitoring | Referral - Agency | Post-referral status | Complaints referred to another entity | Number of referred complaints Quality of referred complaints |
||||
| 4.4 | Monitoring | Referral - Agency | Post-referral status | Complaints under review | Number of complaints under review Quality of complaints under review |
||||
| 5.4 | Monitoring | Referral - Agency | Post-referral status | Complaints withdrawn post-referral | Number of complaints withdrawn Quality of complaints withdrawn |
||||
| 6.4 | Monitoring | Referral - Agency | Post-referral status | Resolution or other disposition | Number of days to resolution or other disposition | ||||
| 7.4 | Monitoring | Referral - Representative or NGO | Post-referral status | Closed complaints | Number of closed complaints Quality of closed complaints |
||||
| 8.4 | Monitoring | Referral - Representative or NGO | Post-referral status | Complaints pending response from company | Number of pending complaints Quality of pending complaints |
||||
| 9.4 | Monitoring | Referral - Representative or NGO | Post-referral status | Complaints referred to another entity | Number of referred complaints Quality of referred complaints |
||||
| 10.4 | Monitoring | Referral - Representative or NGO | Post-referral status | Complaints under review | Number of complaints under review Quality of complaints under review |
||||
| 11.4 | Monitoring | Referral - Representative or NGO | Post-referral status | Complaints withdrawn post-referral | Number of complaints withdrawn Quality of complaints withdrawn |
||||
| 12.4 | Monitoring | Referral - Representative or NGO | Post-referral status | Resolution or other disposition | Number of days to resolution or other disposition | ||||
| 13.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Closed complaints | Number of closed complaints Quality of closed complaints |
||||
| 14.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Complaint categorization | |||||
| 15.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Complaint issue identification | Multi-issue or secondary issue | ||||
| 16.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Complaints referred to another entity | Number of referred complaints Quality of referred complaints |
||||
| 17.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Complaints under review | Number of complaints under review Quality of complaints under review |
||||
| 18.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Complaints withdrawn post-referral | Number of complaints withdrawn Quality of complaints withdrawn |
||||
| 19.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Disposition or resolution time frame | |||||
| 20.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Internal service changes | Impact on resolution time frame | ||||
| 21.4 | Monitoring | Referral - Subject/Respondent | Complaint management | Prior or pending communication with consumer | |||||
| Glossary | |
| Accessibility | Accessibility of consumer complaint processes to public |
| Authority | Information related to CFPB authority to process the complaint; information needed to help CFPB determine whether the financial activity at issue is one over which the CFPB has jurisdiction |
| Consumer | Relating to person who may be characterized as a consumer, e.g., an individual who purchases a financial product or service for personal use |
| Consumer Profile | Information needed to identify consumer or consumer's third party representative for purpose of, among other things, establishing a business relationship with the company that is the subject of the complaint |
| Feedback | Stakeholder feedback (e.g., consumer, company, agency) |
| Financial Activity | Market activity that involves the financial product or service at issue in a complaint |
| Intake | Consumer complaint and inquiry intake |
| Monitoring | CFPB oversight of consumer complaint processes |
| Preferences | Consumer preferences collected at complaint intake |
| Referral | Processes related to complaint referral to companies and agencies |
| Referral - Agency | Agency receiving CFPB referred complaint |
| Referral - Representative or Non-governmental organization | Representative of consumer or non-governmental organization receiving CFPB referred complaint |
| Referral - Subject of/Respondent to Complaint | Company receiving consumer complaint for purpose of responding to complaint |
| Subject Profile | Information related to the subject of the consumer complaint (e.g., company) |
| File Type | application/vnd.ms-excel |
| File Modified | 2017-06-27 |
| File Created | 2012-08-19 |