TSA Customer Comment Card

ICR 201712-1652-001

OMB: 1652-0030

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2018-01-23
Supplementary Document
2018-01-23
Supplementary Document
2018-01-23
Supporting Statement A
2018-01-23
Supplementary Document
2017-12-06
Supplementary Document
2017-12-06
ICR Details
1652-0030 201712-1652-001
Active 201608-1652-001
DHS/TSA
TSA Customer Comment Card
Revision of a currently approved collection   No
Regular
Approved without change 04/05/2019
Retrieve Notice of Action (NOA) 03/01/2018
  Inventory as of this Action Requested Previously Approved
04/30/2022 36 Months From Approved 04/30/2019
203,659 0 320,762
18,432 0 27,048
0 0 0

The Transportation Security Administration (TSA) is seeking a revision of the TSA Customer Comment Card information collection. The card is being used at airports for customer complaints, compliments, and suggestions.

PL: Pub.L. 0 - 0 1-11 Name of Law: Government Performance act of 1993
  
None

Not associated with rulemaking

  82 FR 44836 09/26/2017
82 FR 56259 11/28/2017
Yes

3
IC Title Form No. Form Name
TSA Customer Comment Card
Disability
Civil Rights and Disability
Electronic Submissions
Talk to TSA

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 203,659 320,762 0 -620,012 502,909 0
Annual Time Burden (Hours) 18,432 27,048 0 -51,673 43,057 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes
Miscellaneous Actions
Several new response elements were added to the ICR, resulting in a change in the both the number of responses and burden hours associated with this information collection. TSA developed online submission forms with multiple dropdown menu options in response to GAO audit recommendations, OMB terms of clearance, and initiatives of the Deputy Secretary of Homeland Security. The forms will permit customers to submit feedback and Civil Rights and Liberties comments and complaints electronically. These online submission forms include the Security Issue, the Request for Information, and the form to allow passengers to submit requests for assistance at the TSA checkpoint before they travel.

$542,105
No
    Yes
    Yes
No
No
No
Uncollected
Christina Walsh 571 227-2062 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
03/01/2018


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