TSA Customer Comment Tools

Forms and Documents

Document Name	Status
CFR-2017-title49-vol9-sec1503-3.pdf Supplementary Document	2018-01-23
GAO_13_43_full.pdf Supplementary Document	2018-01-23
GPRAof1993 PL 103-62 (8.3.1993).pdf Supplementary Document	2025-04-04
1652-0030 TSA_CustCmtTools SS_.docx Supporting Statement A	2025-06-02
1652-0030 TSA_CustCmtTools 30DN_90 FR 23351 (6.2.2025).pdf Supplementary Document	2025-06-02
1652-0030 TSA_CustCmtTools 60DN_90 FR 12333 (3.17.2025).pdf Supplementary Document	2025-04-04

IC Document Collections

IC ID	Document Title	Status
229374	Electronic Submissions Other-Screenshots	Modified
210316	Civil Rights and Disability Other-Screenshots	Modified
20958	TSA Customer Comment Card Other-Comment Card	Modified

ICR Details

OMB Control No: 1652-0030	ICR Reference No: 202504-1652-006
Status: Received in OIRA	Previous ICR Reference No: 202107-1652-001
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: TSA Customer Comment Tools
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 06/02/2025

	Requested	Previously Approved
Expiration Date	36 Months From Approved	08/31/2025
Responses	261,046	88,352
Time Burden (Hours)	21,649	7,518
Cost Burden (Dollars)	0	0

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Abstract: The Transportation Security Administration (TSA) is seeking a revision of the TSA Customer Comment Card information collection. The card is being used at airports for customer complaints, compliments, and suggestions.

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Authorizing Statute(s): PL: Pub.L. 100 - 62 1-11 Name of Law: Government Performance act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 12333	03/17/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 23351	06/02/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Civil Rights and Disability
Electronic Submissions
TSA Customer Comment Card

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	261,046	88,352	0	0	172,694	0
Annual Time Burden (Hours)	21,649	7,518	0	0	14,131	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There have been no program changes or adjustments. However, as a result of the UX findings, TSA adjusted the burden time for respondents to complete the comment card from 5 minutes to 3 minutes and for the Civil Rights Complaint Submission from 7 minutes to 8 minutes.

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Annual Cost to Federal Government: $990,326

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/02/2025

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