USCIS Contact Center Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1615-0121 can be found here:

Documents and Forms

Document Name Document Type
New USCIS CCAS Survey - English v2.docx Other-Survey
New USCIS CCAS Survey - Spanish v1.docx Other-Survey - Spanish
20180202 DHS USCIS PIA 069.pdf PIA 069 IC Document
TOC-USCIS Contact Center Survey-OMB-1615-0121.docx TOC IC Document
Supporting statement -NCSC-_DHS-CAIS-PSDedits.docx Supporting Statement IC Document

Information Collection (IC) Details

IC Title:	USCIS Contact Center Survey	Agency IC Tracking Number:	1615-0121

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			New USCIS CCAS Survey - English v2.docx		No		Paper Only
Other-Survey - Spanish			New USCIS CCAS Survey - Spanish v1.docx		No		Paper Only

Line of Business: Homeland Security

Subfunction: Key Asset and Critical Infrastructure Protection

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 7,200	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	7,200	7,200
Annual IC Time Burden (Hours)	1,440	1,440
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
PIA 069	20180202 DHS USCIS PIA 069.pdf	11/30/2018
TOC	TOC-USCIS Contact Center Survey-OMB-1615-0121.docx	11/30/2018
Supporting Statement	Supporting statement -NCSC-_DHS-CAIS-PSDedits.docx	11/30/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.