Published 60-Day Notice

Published 60-day FRN (9-29-2017).docx

Collection of Qualitative Feedback through Focus Groups

Published 60-Day Notice

OMB: 1615-0126

Document [docx]
Download: docx | pdf

[Federal Register Volume 82, Number 188 (Friday, September 29, 2017)]

[Notices]

[Pages 45604-45605]

From the Federal Register Online via the Government Publishing Office [www.gpo.gov]

[FR Doc No: 2017-20914]



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DEPARTMENT OF HOMELAND SECURITY


U.S. Citizenship and Immigration Services


[OMB Control Number 1615-0126]



Agency Information Collection Activities; Extension, Without

Change, of a Currently Approved Collection; Collection of Qualitative

Feedback through Focus Groups


AGENCY: U.S. Citizenship and Immigration Services, Department of

Homeland Security.


ACTION: 60-day notice.


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SUMMARY: The Department of Homeland Security (DHS), U.S. Citizenship

and Immigration (USCIS) invites the general public and other Federal

agencies to comment upon this proposed extension of a currently

approved collection. In accordance with the Paperwork Reduction Act

(PRA) of 1995, the information collection notice is published in the

Federal Register to obtain comments regarding the nature of the

information collection, the categories of respondents, the estimated

burden (i.e. the time, effort, and resources used by the respondents to

respond), the estimated cost to the respondent, and the actual

information collection instruments.


DATES: Comments are encouraged and will be accepted for 60 days until

November 28, 2017.


ADDRESSES: All submissions received must include the OMB Control Number

1615-0126 in the body of the letter, the agency name and Docket ID

USCIS-2012-0004. To avoid duplicate submissions, please use only one of

the following methods to submit comments:

(1) Online. Submit comments via the Federal eRulemaking Portal Web

site at http://www.regulations.gov under e-Docket ID number USCIS-2012-

0004;

(2) Mail. Submit written comments to DHS, USCIS, Office of Policy

and Strategy, Chief, Regulatory Coordination Division, 20 Massachusetts

Avenue NW., Washington, DC 20529-2140.


FOR FURTHER INFORMATION CONTACT: USCIS, Office of Policy and Strategy,

Regulatory Coordination Division, Samantha Deshommes, Chief, 20

Massachusetts Avenue NW., Washington, DC 20529-2140, telephone number

202-272-8377 (This is not a toll-free number. Comments are not accepted

via telephone message). Please note contact information provided here

is solely for questions regarding this notice. It is not for individual

case status inquiries. Applicants seeking information about the status

of their individual cases can check Case Status Online, available at

the USCIS Web site at http://www.uscis.gov, or call the USCIS National

Customer Service Center at 800-375-5283 (TTY 800-767-1833).


SUPPLEMENTARY INFORMATION:


Comments


You may access the information collection instrument with

instructions, or additional information by visiting the Federal

eRulemaking Portal site at: http://www.regulations.gov and enter USCIS-

2012-0004 in the search box. Regardless of the method used for

submitting comments or material, all submissions will be posted,

without change, to the Federal eRulemaking


[[Page 45605]]


Portal at http://www.regulations.gov, and will include any personal

information you provide. Therefore, submitting this information makes

it public. You may wish to consider limiting the amount of personal

information that you provide in any voluntary submission you make to

DHS. DHS may withhold information provided in comments from public

viewing that it determines may impact the privacy of an individual or

is offensive. For additional information, please read the Privacy Act

notice that is available via the link in the footer of http://www.regulations.gov.

Written comments and suggestions from the public and affected

agencies should address one or more of the following four points:

(1) Evaluate whether the proposed collection of information is

necessary for the proper performance of the functions of the agency,

including whether the information will have practical utility;

(2) Evaluate the accuracy of the agency's estimate of the burden of

the proposed collection of information, including the validity of the

methodology and assumptions used;

(3) Enhance the quality, utility, and clarity of the information to

be collected; and

(4) Minimize the burden of the collection of information on those

who are to respond, including through the use of appropriate automated,

electronic, mechanical, or other technological collection techniques or

other forms of information technology, e.g., permitting electronic

submission of responses.


Overview of This Information Collection


(1) Type of Information Collection: Extension, Without Change, of a

Currently Approved Collection.

(2) Title of the Form/Collection: Collection of Qualitative

Feedback through Focus Groups.

(3) Agency form number, if any, and the applicable component of the

DHS sponsoring the collection: No Agency Form Number; USCIS.

(4) Affected public who will be asked or required to respond, as

well as a brief abstract: Primary: Individuals or households; Business

or other for-profit. The information collection activity will garner

qualitative customer and stakeholder feedback in an efficient, timely

manner, in accordance with the Administration's commitment to improving

service delivery. By qualitative feedback USCIS means information that

provides useful insights on perceptions and opinions, but not responses

to statistical surveys that yield quantitative results that can be

generalized to the population of study. This feedback will provide

information on customer and stakeholder perceptions, experiences and

expectations, provide an early warning of issues with service, and/or

focus attention on areas where communication, training, or changes in

operations might improve delivery of products or services. These

collections will allow for ongoing, collaborative and actionable

communications between the Agency and its customers and stakeholders

and contribute directly to the improvement of program management.

Feedback collected under this generic clearance will provide useful

information, but it will not be generalized to the overall population.

This data collection will not be used to generate quantitative

information that is designed to yield reliably actionable results, such

as monitoring trends over time or documenting program performance.

(5) An estimate of the total number of respondents and the amount

of time estimated for an average respondent to respond: The estimated

total number of respondents for the information collection is 3,000 and

the estimated hour burden per response is 1.5 hours.

(6) An estimate of the total public burden (in hours) associated

with the collection: The total estimated annual hour burden associated

with this collection is 4,500 hours.

(7) An estimate of the total public burden (in cost) associated

with the collection: The estimated total annual cost burden associated

with this collection of information is $0.


Dated: September 26, 2017.

Jerry Rigdon,

Deputy Chief, Regulatory Coordination Division, Office of Policy and

Strategy, U.S. Citizenship and Immigration Services, Department of

Homeland Security.

[FR Doc. 2017-20914 Filed 9-28-17; 8:45 am]

BILLING CODE 9111-97-P




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