National Survey of E-Verify Employers Pretest

Attachment A-3: Pretest Draft of 2018 Survey of EEAs Verifying Both Clients and Own Workers

OMB # 1615-0126 Expires: xx/xx/20xx

DHS Privacy Notice

AUTHORITIES: The information requested on this survey is collected under 6 U.S.C. 271 and the Illegal

Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Public Law 104-208, Sec. 401-

405 (Sept. 30, 1996), as amended and codified at 8 U.S.C. 1324a note.

PURPOSE: The primary purpose for providing the requested information on this survey is assist USCIS with determining whether: (1) new and revised questions for the E-Verify National Survey of Employers are clear and easy to answer; (2) questions convey the intended meaning; (3) information requested is available; and (4) questions require an excessive amount of time to complete.

DISCLOSURE: The information you provide is voluntary.

ROUTINE USES: Westat, the authorized contractor acting on behalf of USCIS, may share an overall summary of the responses you provide on this survey with USCIS. However, there are procedures to protect the confidentiality of employer respondents’ individual survey responses. DHS follows approved routine uses described in the associated published system of records notice [DHS/USCIS-011 E-Verify Program] and the published privacy impact assessment [DHS/USCIS/PIA-030 E-Verify] which you can find at www.dhs.gov/privacy.

Paperwork Reduction Action Statement

An agency may not conduct or sponsor an information collection and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The public reporting burden for this collection of information is estimated at 40 minutes per response, including the time for reviewing instructions, and completing and submitting the form. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Citizenship and Immigration Services, Research and Evaluation Division, Office of Policy and Strategy, 20 Massachusetts Avenue, N.W., Washington, DC 20529-2210. OMB No. 1615-0126. Do not return the completed form to this address.

Attachment A-3

Pretest Draft of Survey for EEAs Verifying Both Clients and Own Workers in the past 12 months

November 6, 2017

NOTE TO PROGRAMMER:

In section A of the base survey, employers self-identified as EEAs answered questions about their current use of E-Verify and reasons for not using it, and then answered the following filter question to determine whether they should be routed to this survey. EEAs choosing option 1 remained in the base survey and those choosing option 3 were routed to this survey for dual EEAs.

(CURRENT USERS IDENTIFIED AS EEAs)

A9. Please indicate whether your company has used E-Verify for your own workers or clients’ workers in the past 12 months. (Please choose all that apply)
1 	This company has used E-Verify for its own workers only (ASK A10)
2 	This company has used E-Verify for its clients’ workers only (SHOW MESSAGE AND ROUTE TO SURVEY FOR EEAs VERIFYING CLIENTS WORKERS ONLY)
3 	This company has used E-Verify for both its own workers and clients’ workers (SHOW MESSAGE AND ROUTE TO DUAL EEA SURVEY)

SECTION A: Company Background (Continued)

IMPORTANT INSTRUCTION

The remaining questions in this survey are for E-Verify Employer Agents that verified BOTH clients’ workers and own workers during the past 12 months.

If this information is not correct, please return to question A9 and change your answer. Otherwise, continue with question A10 below.

(ALL EEAs ROUTED TO THIS SURVEY)

A10. Does your company access the E-Verify website in the following ways? (Please choose one response for each item)		Yes	No
a.	We go directly to the E-Verify website ((https://e-verify.uscis.gov/web/Login.aspx) to use E-Verify		
b.	We have a customized software (e.g., human resource software system) to use E-Verify		

(WEB SERVICES USING BOTH BROWSER AND SOFTWARE)

A11. Does your company access the E-Verify website at least sometimes to perform the following E-Verify tasks to verify your workers? (Please choose one response for each item)		Yes	No
a.	Create E-Verify cases for employees		
b.	Conduct Photo Matching		
c.	Respond to requests to “Check Information”		
d.	Process Tentative Nonconfirmations		
e.	Conduct the referral process for DHS or SSA Tentative Nonconfirmations		
f.	Close cases		
g.	Other (Specify) ________________________________________		

SECTION B: Experiences with Implementing and Using E-Verify

(ALL EEAs ROUTED TO THIS SURVEY)

B1. Have you personally completed the E-Verify online tutorial?

(Please choose only one response)

1 	Yes
2 	No
3 	Don’t know

(ALL EEAs ROUTED TO THIS SURVEY)

B2. Which staff members at your company who currently conduct verifications using E-Verify have completed the E-Verify online tutorial? (Please choose only one response)
1 	I am the only user at this company SKIP TO B4
2 	All of the other current users have completed the tutorial ANSWER B3
3 	Some of the other current users have completed the tutorial ANSWER B3
4 	None of the other current users have completed the tutorial ANSWER B3

(EEAs USING E-VERIFY WEBSITE--MULTIPLE USERS)

B3. Thinking about E-Verify system user IDs, at your company which of the following applies?

(Please choose only one response)

1 	All users have their own unique user IDs
2 	Some users share a user ID
3 	Don’t know

(ALL EEAs ROUTED TO THIS SURVEY)

B4. For each of the statements below, select the answer that best represents your company’s experience with the E-Verify enrollment process. Enrollment refers to the initial process of signing up a company for E-Verify including signing the MOU, determining which access method to use, and providing company information. Enrollment does not include taking the E-Verify tutorial or using E-Verify. (Please choose one response for each item)	Strongly Agree	Agree	Disagree	Strongly Disagree	Don’t Know
a. The online enrollment process was easy to complete					
b. The online enrollment process was too time-consuming					

(ALL EEAs ROUTED TO THIS SURVEY)

B5. For each of the statements below, select the answer that best represents your company’s experience with the E-Verify tutorial provided on the E-Verify website. (Please choose one response for each item)	Strongly Agree	Agree	Disagree	Strongly Disagree	Don’t Know
a. The content of the online tutorial on the E-Verify website was easy to understand					
b. The tutorial adequately prepared us to use E-Verify					
c. The tutorial answered all of our questions about using E-Verify					
d. The tutorial took too long to complete					
e. It was a burden to have to pass the Tutorial Knowledge Test (previously called the Mastery Test) before being allowed to use E-Verify					

(EEAs USING E-VERIFY WEBSITE)

B6. For your company, how helpful are each of the following resources and features that are provided as part of the E-Verify system? (Please choose one response for each item)	Very Helpful	Helpful	Not Very Helpful	Not At All Helpful	Not Aware of Item	Never Used Item
a. The online E-Verify User Manual						
b. The online tutorial						
c. Online webinars						
d. E-Verify Quick Reference Guide						
e. E-Verify Self-Assessment Guide						
f. Reports to monitor the status of employee cases						
g. Reports to monitor our company’s use of the system and the use of individual users in our company						
h. Mouse-over features on data entry fields						
i. Any other features (specify): _______________						

(WEB SERVICES EEAS)

B7. For your company, how helpful are each of the following resources and features that are provided as part of E-Verify? (Please choose one response for each item)	Very Helpful	Helpful	Not Very Helpful	Not At All Helpful	Not Aware of Item	Never Used Item
a. The online E-Verify User Manual M-775						
b. The online E-Verify Web Services User Manual						
b. E-Verify Quick Reference Guide for Web Services						
c. E-Verify Self-Assessment Guide for Web Services						
d. The Interface Control Agreement (ICA)						
e. Any other features (specify): _______________						

(EEAs USING E-VERIFY WEBSITE)

B8. Thinking about system navigation and data entry, how user-friendly is the
E-Verify system?

(Please choose only one response)

1 	Very user-friendly
2 	Moderately user-friendly
3 	Slightly user-friendly
4 	Not at all user-friendly

(ALL EEAs ROUTED TO THIS SURVEY)

B9. Please indicate your own perceptions related to the impact that E-Verify has had on your company. (Please choose one response for each item)	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
a. The number of work-authorized persons who applied for jobs decreased because E-Verify was used					
b. The number of unauthorized workers who applied for jobs decreased because E-Verify was used					
c. Qualified workers were difficult to recruit because E-Verify was used					
d. Using E-Verify resulted in some existing employees choosing to leave (e.g., resignation or retirement)					
e. Using E-Verify resulted in the firing or termination of some existing employees					
f. Using E-Verify damaged the employee-management relationship					
g. Using E-Verify created a competitive advantage for this company					
h. Using E-Verify caused this company to be less competitive					

(ALL EEAs ROUTED TO THIS SURVEY)

B10. Please consider each of the following statements related to E-Verify and select the response that best represents the experiences at your company. (Please choose one response for each item)	Strongly Agree	Agree	Disagree	Strongly Disagree
a. It is impossible to fulfill all the requirements in the E-Verify verification process				
b. Overall, E-Verify is an effective tool for employment verification				
c. We believe E-Verify is highly accurate				
d. We are sometimes unsure about how to enter certain types of names (e.g., single or long names and compound/hyphenated last names)				
e. Frequent technical assistance is required from the Help Desk to use E-Verify				
f. At times it is impossible to submit the information required by the deadline				
g. It is easy to make errors when entering employee information into the E-Verify system				

NOTE TO PROGRAMMER: IF WEB SERVICES EMPLOYER, GREY OUT PART (g) IN QUESTION B10

(EEAs USING E-VERIFY WEBSITE )

B11. Consider each of the following statements related to E-Verify and select the choice that best represents the experiences at your company. (Please choose one response for each item)	Strongly Agree	Agree	Disagree	Strongly Disagree
a. USCIS usually provides adequate training when introducing new program features				
b. E-Verify is not always available because the federal system is ‘down’				
c. E-Verify is not always available because our Internet system is unreliable				
d. System time-outs require us to re-enter information previously entered				
e. The system closed a case that was started but not completed in E-Verify				

(ALL EEAs ROUTED TO THIS SURVEY)

B12. How easy is it for E-Verify users at your company to address the following situations related to passwords? (If users did not experience the problem, select “Not applicable.” Choose one response for each item)	Easy	Somewhat easy	Somewhat difficult	Difficult	Not applicable
a. Reset the password using the self-service tool					
b. Reset the password by calling the E-Verify Help Desk					

(EEAs VERIFYING ANY CLIENTS’ WORKERS (EXCEPT WEB SERVICES)

B13. To what extent was the overall cost of setting up E-Verify a problem for your company?

Examples of setup costs include costs for initial training of E-Verify staff, computer hardware and Internet access, filing cabinets and other office equipment, and any other related costs. We are interested in your general perceptions; no need to calculate costs.

(Please choose only one response)

1 	A large extent
2 	A moderate extent
3 	A small extent
4 	Not a problem
5 	Don’t know

(EEAs VERIFYING ANY CLIENTS’ WORKERS EXCEPT WEB SERVICES)

B14. To what extent is the overall cost of maintaining E-Verify a problem for your company?

Examples of maintenance costs include costs for training of replacement E-Verify staff, wages for E-Verify staff, computer maintenance and Internet access, and any other related costs. We are interested in your general perceptions; no need to calculate costs.

(Please choose only one response)

1 	A large extent
2 	A moderate extent
3 	A small extent
4 	Not a problem
5 	Don’t know

(WEB SERVICES EEAs VERIFYING ANY CLIENTS’ WORKERS)

B15. To what extent was the overall cost of setting up E-Verify a problem for your company?

Examples of setup costs include costs for developing or purchasing Web services software, initial training of E-Verify staff, computer hardware and Internet access, filing cabinets and other office equipment, and any other related costs. We are interested in your general perceptions; no need to calculate costs.

(Please choose only one response)

1 	A large extent
2 	A moderate extent
3 	A small extent
4 	Not a problem
5 	Don’t know

(WEB SERVICES EEAs VERIFYING ANY CLIENTS’ WORKERS)

B16. To what extent is the overall cost of maintaining E-Verify a problem for your company?

Examples of maintenance costs include costs for upgrading software to meet new E-Verify requirements, training of replacement E-Verify staff, wages for E-Verify staff, computer maintenance and Internet access, and any other related costs. We are interested in your general perceptions; no need to calculate costs.

(Please choose only one response)

1 	A large extent
2 	A moderate extent
3 	A small extent
4 	Not a problem
5 	Don’t know

(ALL EEAs ROUTED TO THIS SURVEY)

B17. Do you use any form of electronic I-9?

(Please choose only one response)

1 	Yes
2 	No
3 	Don’t know

(ALL EEAs ROUTED TO THIS SURVEY)

B18. As far as you know, did your company receive any Tentative Nonconfirmation findings because of a data entry mistake when entering the Form I-9 information for your own or clients’ workers into E-Verify?

(Please choose only one response)

1 	Yes ANSWER B19
2 	No SKIP TO B20
3 	Don’t know SKIP TO B20

(EEAs WITH DATA ENTRY TNC) (D10 IN 2015)

B19. When a data entry error is found, how do you typically correct it?

(Please choose only one response)

1 	We close the original case as an invalid query and enter the corrected information as a new case
2 	We enter the corrected information as a new case but do not close the original case as an invalid query
3 	We submit the case as a revision of the original case when prompted by the system
4 	Other (specify): ____________________________________________________

(ALL EEAs ROUTED TO THIS SURVEY)

B20. How often does your company close E-Verify cases within 90 days of initial case submission?

(Please choose only one response)

1 	Always…………….SKIP TO SECTION C
2 	Often………………ANSWER B21
3. 	Sometimes……….ANSWER B21
4. 	Never…….……….ANSWER B21

EEAs NOT ALWAYS CLOSING CASES)

B21. Which of the following statements describe why your company does not always close TNC cases within 90 days (Please choose one response for each item)	Yes	No
a. Closing cases is burdensome or time consuming		
b. Worker does not let us or the client know if Form I-9 information is correct when E-Verify asks us to confirm or change the information initially submitted to the system		
c. Worker does not state whether he/she wishes to contest the TNC		
d. A TNC case has not been resolved by Department of Homeland Security or Social Security Administration		
e. The worker has quit before receiving a final finding from E-Verify		
f. The worker was fired for a reason unrelated to E-Verify before receiving a final finding from E-Verify		
g. Other (Specify) _____________________________		

SECTION C: Verifying Clients’ Workers

This section of the survey asks about your clients’ workers only. Please do NOT answer for your own workers.

(ALL EEAs ROUTED TO THIS SURVEY)

C1. Does your company complete Section 2 of the Form I-9 for your clients’ workers?

(Please choose only one response)

1 	Yes……………….ANSWER C2
2 	No………………..SKIP TO C9

(EEAs COMPLETING FORM I-9 FOR CLIENTS)

C2. Which of the following statements describes what USUALLY happens when your company completes the Form I-9 for clients?

(Please choose only one response)

1 	Our company is responsible for the entire process
2 	Our clients are responsible for part of the process and we are responsible for other parts

(EEAs COMPLETING FORM I-9 FOR CLIENTS)

C3. How often does each of the following activities occur when your company completes the Form I-9 for clients? (Please choose one response for each item)		Always	Often	Sometimes	Never
a.	We receive copies of the documents from the client (e.g., by email, mail, or fax)				
b.	We obtain the actual documents from the worker or the client				
c.	We have contact with workers in-person or by Skype during the review process				
d.	We refer questions about the documents to the worker directly				
e.	We refer questions about the documents to the client				

(EEAs COMPLETING FORM I-9 FOR CLIENTS)

C4. When completing the Form I-9 for your clients’ workers, how often does your company take the following steps? (Please choose one response for each item)	Always	Often	Sometimes	Never
a. Examine the documents the workers provide to determine if they appear to be genuine				
b. Examine the documents the workers provide to determine if they belong to the worker				

(EEAs EXAMINING CLIENTS’ WORKERS DOCUMENTS TO DETERMINE IF GENUINE)

C5. When you examine workers’ documents during the Form I-9 process to determine if they appear to be genuine, what do you check?

(EEAs EXAMINING CLIENTS’ WORKERS DOCUMENTS TO DETERMINE IF GENUINE)

C6. If you determine that the documents for your clients’ workers are NOT genuine, what do you do? (Please choose one response for each item. If the situation has never arisen, select ‘Not applicable.’)	Always	Often	Sometimes	Never	Not applicable
a. Accept the documents and enter the information into E-Verify					
b. Ask for alternative documents before taking further action					
c. Inform clients that the documents do not appear to be genuine					
d. Other (Specify) _____________________________					

(EEAs EXAMINING CLIENTS’ WORKERS DOCUMENTS TO DETERMINE IF BELONG TO WORKER)

C7. When you examine documents for your clients’ workers during the Form I-9 process to determine if they belong to the worker, what do you do? (Please choose one response for each item. If the situation has never arisen, select ‘Not applicable.’)	Always	Often	Sometimes	Never	Not applicable
a. Look to see if information (e.g., date of birth or name) on IDs match information on Form I-9					
b. Look to see if information (e.g., date of birth or name) on separate IDs match					
c. Look to see if date of birth on IDs is roughly consistent with person’s appearance					
d. Look to see whether the photo matches the person					
e. Other (Specify) _____________________________					

(EEAs EXAMINING IF DOCUMENTS BELONG TO CLIENTS’ WORKERS)

C8. If you determine that the documents for your clients’ workers do not appear to belong to the worker, what do you do? (Please choose one response for each item. If the situation has never arisen, select ‘Not applicable.’)	Always	Often	Sometimes	Never	Not applicable
a. Accept the documents and enter the information into E-Verify					
b. Ask for alternative documents before taking further action					
c. Inform clients that the documents do not appear to belong to the worker					
d. Other (Specify) _____________________________					

(ALL EEAs ROUTED TO THIS SURVEY)

C9. E-Verify sometimes return a photo for Photo Matching, depending on the Form I-9 document provided by workers.

Has your company ever used E-Verify Photo Matching for your clients’ workers?

(Please choose only one response)

1 	Yes…………………..ANSWER C10
2 	No……………………SKIP TO C12
3 	Don’t know………….SKIP TO C12

(EEAs USING PHOTO MATCHING FOR CLIENTS’ WORKERS)

C10. When you receive a photo from the E-Verify Photo Matching response, do you compare the photo to the document provided by your clients’ workers?

1 	Yes, always
2 	Yes, sometimes
3 	No
4 	Don’t know

(EEAs USING PHOTO MATCHING FOR CLIENTS’ WORKERS)

C11. Has Photo Matching influenced the types of documents your company asks for during the verification process for your clients’ workers?

(Please choose only one response)

1 	Yes
2 	No
3 	Don’t know

(ALL EEAs ROUTED TO THIS SURVEY)

C12. For which of the following client workers does your company verify work authorization using E-Verify? (Please choose one response for each item)		Yes	No	Not Applicable
a.	All new hires			
b.	Employees who started working for the client company because of merger or buy-out			
c.	Existing employees who worked at the client company prior to when the company began using E-Verify			
d.	Existing employees with work authorizations that are about to expire			
e.	Existing employees not believed to be work authorized			
f.	Other types (specify):________________________________			

(ALL EEAs ROUTED TO THIS SURVEY)

C13. When is E-Verify typically used to verify work authorization for your clients’ workers?

(Please choose only one response)

1 	Before a job offer is made
2 	After a job offer but before the worker has accepted
3 	After a job offer has been accepted but before the employee’s first day of paid work
4 	On the first day of paid work
5 	On the second or third day of paid work
6 	More than three days after starting paid work
7 	Other times (specify): ____________________________________________
8 	Don’t know

(ALL EEAs ROUTED TO THIS SURVEY)

C14. How often would you say your clients’ workers provide email addresses on their Form I-9?

(Please choose only one response)

1 	Usually ANSWER C15
2 	Sometimes ANSWER C15
3 	Rarely ANSWER C15
4 	Never SKIP TO C17

(EEAs REPORTING CLIENTS’ WORKERS PROVIDE EMAIL ADDRESSES)

C15. If your clients’ workers provide their email addresses on the Form I-9, how often do you submit that information to the E-Verify system when creating a case for the worker?

(Please choose only one response)

1 	Always SKIP TO C17
2 	Often ANSWER C16
3 	Sometimes ANSWER C16
4 	Never ANSWER C16

(EEAs NOT ALWAYS SUBMITTING CLIENTS’ WORKERS EMAIL ADDRESSES)

C16. Which of the following statements are reasons you don’t always submit your clients’ workers email addresses to the E-Verify system? (Please choose one response for each item)		Yes	No
a.	Clients ask us not to submit their workers’ email addresses		
b.	Submitting email addresses provided by workers is not a requirement		
c.	We need to protect the worker’s privacy		
d.	It is difficult to read workers’ handwriting		
e.	Our staff is too busy to take this extra step of providing information		
g.	Other reasons (specify):________________________________		

(ALL EEAs ROUTED TO THIS SURVEY)

C17. Did your company receive any Tentative Nonconfirmation findings for your clients’ workers that were NOT the result of data entry errors?

(Please choose only one response)

1 	Yes ……………CONTINUE WITH C18
2 	No ……………..SKIP TO SECTION D

(EEAs WITH CLIENTS’ WORKERS RECEIVING TNCs)

C18. If you receive a Tentative NonconfirmatIon for your clients’ workers, does your company take responsibility for informing the workers?

(Please choose only one response)

1 	Yes, our company takes responsibility for informing workers about the Tentative Nonconfirmation for ALL of our clients
2 	Yes, our company takes responsibility for informing workers about the Tentative Nonconfirmation for SOME of our clients
3 	No, our company does not take this responsibility for informing any client worker

(EEAs INFORMING CLIENTS’ WORKERS ABOUT TNCs)

C19. When you receive Tentative Confirmations for your clients’ workers, how often does your company inform the worker about the TNC?

(Please choose only one response)

1 	Always
2 	Often
3 	Sometimes
4 	Never

(EEAs INFORMING CLIENTS’ WORKERS ABOUT TNCs)

C20. How often does your company inform clients’ workers about their TNC findings in the following ways? (Please choose one response for each item)	Always	Often	Sometimes	Never
a. In-person				
b. Telephone call or Skype				
c. Email				
d. Regular mail, FedEx, certified mail				
e. Other (Specify) _____________________________				

(EEAs INFORMING CLIENTS’ WORKERS ABOUT TNCs)

C21. Considering your clients’ workers, how soon after a Tentative Nonconfirmation is received does your company typically notify the worker or your client?

(Please choose only one response)

1 	A day or less
2 	Within three days
3 	Within a week
4 	More than a week
5 	We do not usually notify the employee or the client

(EEAs INFORMING CLIENTS’ WORKERS ABOUT TNCS)

C22. How often has your company used the Further Action Notice to process Tentative Nonconfirmations for your clients’ workers?

(Please choose only one response)

1 	Always
2 	Often
3 	Sometimes
4 	Never

(EEAs INFORMING CLIENTS’ WORKERS ABOUT TNCS)

C23. How often does your company do the following when processing Tentative Nonconfirmations for your clients’ workers (Please choose one response for each item)	Never	Sometimes	Often	Always	Not Applicable
a. We discuss the Further Action Notice privately with workers					
b. If needed, we provide workers with a translated version of the Further Action Notice					
c. We create a new case without closing the old one if the information on the Further Action Notice is not correct					
d. After workers sign the Further Action Notice, we sign it					
e. When workers decide to contest the Tentative Nonconfirmation and sign the Further Action Notice, we keep a copy in their file					
f. We provide the worker with the Referral Date Confirmation					
g. We inform the worker that he/she has one month to contact the Social Security Administration or Department of Homeland Security					

(EEAs INFORMING CLIENTS’ WORKERS)

C24. Considering only your clients’ workers, how often does each of the following situations apply when persons receive Tentative Nonconfirmations? (Please choose one response for each item)	Never	Sometimes	Often	Always	Not Applicable	Don’t know
a. Employees quit before there is a chance to tell them about the finding						
b. Employees do not return to work for clients when a Tentative Nonconfirmation is received						
c. Employees are not told about Tentative Nonconfirmations but clients let them continue to work						
d. Clients hire employees receiving Tentative Nonconfirmations without telling them about the finding						
e. Clients fire employees receiving Tentative Nonconfirmations without telling them about the finding						
f. Employees quit rather than contest the Tentative Nonconfirmation finding						
g. Employees tell clients that they plan to contest						
h. Employees are unable to contest a Tentative Nonconfirmation because of barriers such as language or bureaucracy/‘red tape’						

SECTION D: Verifying Own Workers

This section of the survey asks about your verification procedures for your own workers only. Please do NOT answer for your clients’ workers.

Include internal staff and other workers on your payroll even if they are working off site or as temporary help for another company. Do NOT include information about workers at your company who are from temporary help agencies or contractors.

(EEAs VERIFYING OWN WORKERS)

D1. When processing the Form I-9 for your workers, how often does your company take the following steps? (Please choose one response for each item)	Always	Often	Sometimes	Never
a. Examine the documents the workers provide to determine if they appear to be genuine				
b. Examine the documents the workers provide to determine if they belong to the worker				

(EEAs VERIFYING OWN WORKERS-EXAMINING IF DOCUMENTS ARE GENUINE)

D2. When you examine your workers’ documents during the Form I-9 process to determine if they appear to be genuine, what do you check?

(EEAs VERIFYING OWN WORKERS-EXAMINING IF DOCUMENTS ARE GENUINE) )

D3. If you determine that the documents are NOT genuine, what do you do? (Please choose one response for each item. If the situation has never arisen, select ‘Not applicable.’)	Always	Often	Sometimes	Never	Not applicable
Accept the documents and enter the information into E-Verify					
b. Ask for alternative documents before taking further action					
c. Do not hire the worker					
d. Fire the worker					
c. Other (Specify) _____________________________					

(EEAs VERIFYING OWN WORKERS- EXAMINING IF DOCUMENTS BELONG TO WORKER

D4. When you examine workers’ documents during the Form I-9 process to determine if they belong to your workers, what do you do? (Please choose one response for each item. If the situation has never arisen, select ‘Not applicable.’)	Always	Often	Sometimes	Never	Not applicable
a. Look to see if information (e.g., date of birth or name) on IDs match information on Form I-9					
b. Look to see if information (e.g., date of birth or name) on separate IDs match					
b. Look to see if date of birth on IDs is roughly consistent with person’s appearance					
b. Look to see whether the photo matches the person					
c. Other (Specify) _____________________________					

(EEAs VERIFYING OWN WORKERS-EXAMINING IF DOCUMENTS BELONG TO WORKER)

D5. If you determine that the documents do not appear to belong to your workers, what do you do? (Please choose one response for each item. If the situation has never arisen, select ‘Not applicable.’)	Always	Often	Sometimes	Never	Not applicable
a. Accept the documents and enter the information into E-Verify					
b. Ask for alternative documents before taking further action					
c. Do not hire the worker					
d. Fire the worker					
e. Other (Specify) _____________________________					

(EEAs VERIFYING OWN WORKERS)

D6. E-Verify sometimes return a photo for Photo Matching, depending on the Form I-9 document provided by the employee.

Has your company ever used E-Verify Photo Matching when verifying your workers?

(Please choose only one response)

1 	Yes………………ANSWER D7
2 	No……………….SKIP TO D9
3 	Don’t know……..SKIP TO D9

(EEAS VERIFYING OWN WORKERS-USE PHOTO MATCHING)

D7. When you receive a photo for your worker from the E-Verify Photo Matching response, do you compare the photo to:

1 	The person only
2 	The document the worker provided only
3 	Both the person and the document the worker provided
3 	Do not compare the photo to the worker or the document the worker provided
4 	Other (Specify _________________________________________________

(EEAS VERIFYING OWN WORKERS-USE PHOTO MATCHING)

D8. Has Photo Matching influenced the types of documents your company asks its workers for during the verification process?

(Please choose only one response)

1 	Yes
2 	No
3 	Don’t know

(ALL EEAS VERIFYING OWN WORKERS)

D9. Which of the following workers at your company are verified using E-Verify? (Please choose one response for each item)		Yes	No	Not Applicable
a.	All new hires			
b.	Employees who started working for this company because of merger or buy-out			
c.	Existing employees who worked at this company prior to when the company began using E-Verify			
d.	Existing employees with work authorizations that are about to expire			
e.	Existing employees not believed to be work authorized			
f.	Other types (specify):________________________________			

(ALL EEAS VERIFYING OWN WORKERS)

D10. When is E-Verify typically used to verify work authorization for your workers?

(Please choose only one response)

1 	Before a job offer is made
2 	After a job offer but before the worker has accepted
3 	After a job offer has been accepted but before the employee’s first day of paid work
4 	On the first day of paid work
5 	On the second or third day of paid work
6 	More than three days after starting paid work
7 	Other times (specify): ____________________________________________

(ALL EEAS VERIFYING OWN WORKERS)

D11. How often would you say your workers provide email addresses on their Form I-9?

(Please choose only one response)

1 	Usually ANSWER D12
2 	Sometimes ANSWER D12
3 	Rarely ANSWER D12
4 	Never SKIP TO D14

(EEAS VERIFYING OWN WORKERS-EMAIL ADDRESSES PROVIDED) (SAME)

D12. If workers provide their email addresses on the Form I-9, how often do you submit that information to the E-Verify system when creating cases for your workers?

(Please choose only one response)

1 	Always SKIP TO D14
2 	Often ANSWER D13
3 	Sometimes ANSWER D13
4 	Never ANSWER D13

(EEAS VERIFYING OWN WORKERS-DO NOT ALWAYS SUBMIT EMAIL ADDRESSES)

D13. Which of the following statements are reasons you don’t always submit your workers’ email addresses to the E-Verify system? (Please choose one response for each item)		Yes	No
a.	Submitting email addresses provided by workers is not a requirement		
b.	Submitting email addresses provided by workers is not a priority for us		
c.	We need to protect the worker’s privacy		
d.	Workers ask us not to submit this information		
e.	It is difficult to read workers’ handwriting		
f.	Our staff is too busy to take this extra step of providing information		
g.	Other reasons (specify):________________________________		

(ALL EEAS VERIFYING OWN WORKERS)

D14. Has the E-Verify Monitoring and Compliance department ever contacted your company about the E-Verify procedures used for your workers?

1 	Yes ANSWER D15
2 	No SKIP TO D18
3 	Don’t know SKIP TO D18

(EEAS VERIFYING OWN WORKERS-CONTACTED BY M&C)

D15. Did the E-Verify Monitoring and Compliance department contact your company for the following reasons? (Please choose one response for each item)	Yes	No	Don’t know
a. Immediately terminating employment when the worker received a Tentative Nonconfirmation			
b. Creating duplicate cases for the same employee			
c. Closing cases (e.g., using incorrect case closure statements or failing to close cases)			
d. Failing to create a case by the third business day after the employee started working for pay			
e. Failing to print a Further Action Notice			
f. Requesting specific documents			
g. Other (Specify) __________________________________________			

(EEAS VERIFYING OWN WORKERS-CONTACTED BY M&C

D16. Did your company change its procedures after being contacted by the E-Verify Monitoring and Compliance department?

(Please choose only one response)

1 	Yes ANSWER D17
2 	No SKIP TO D18
3 	Don’t know SKIP TO D18

D17. What changes did your company make to its procedures after being contacted by the E-Verify Monitoring and Compliance department?

(ALL EEAS VERIFYING OWN WORKERS)

D18. As far as you know, did your company receive any Tentative Nonconfirmation findings because of a data entry mistake when entering your workers’ Form I-9 information into E-Verify?

(Please choose only one response)

1 	Yes ANSWER D19
2 	No SKIP TO D20
3 	Don’t know SKIP TO D20

(EEAS VERIFYING OWN WORKERS-HAD DATA ENTRY TNC)

D19. When a data entry error is found, how do you typically correct it?

(Please choose only one response)

1 	We close the original case as an invalid query and enter the corrected information as a new case
2 	We enter the corrected information as a new case but do not close the original case as an invalid query
3 	We submit the case as a revision of the original case when prompted by the system
4 	Other (specify): ____________________________________________________

(ALL EEAS VERIFYING OWN WORKERS) (D11 IN 2015)

D20. Did your company have any Tentative Nonconfirmation findings for your own workers that were NOT the result of data entry errors?

(Please choose only one response)

1 	Yes ANSWER D21
2 	No SKIP TO SECTION E
3 	Don’t know SKIP TO SECTION E

(EEAS VERIFYING OWN WORKERS-HAD TNCS)

D21. When your workers receive Tentative Nonconfirmations, how often does your company inform the worker about it?

(Please choose only one response)

1 	Always ANSWER D22
2 	Often ANSWER D22
3 	Sometimes ANSWER D22
4 	Never SKIP TO D26

(EEAS VERIFYING OWN WORKERS-INFORM WORKERS ABOUT TNCS)

D22. How often does your company inform its own workers about their Tentative Nonconfirmations in the following ways? (Please choose one response for each item)	Always	Often	Sometimes	Never
a. In-person				
b. Telephone call or Skype				
c. Email				
d. Regular mail, FedEx, certified mail				
e. Other (Specify) _____________________________				

(EEAS VERIFYING OWN WORKERS-HAD TNCS)

D23. How soon after a Tentative Nonconfirmation is received does your company typically notify your own workers?

(Please choose only one response)

1 	A day or less
2 	Within three days
3 	Within a week
4 	More than a week
5 	We do not usually notify the employee

(EEAS VERIFYING OWN WORKERS-HAD TNCS)

D24. How often has your company used the Further Action Notice to process Tentative Nonconfirmations for your own workers?

(Please choose only one response)

1 	Always
2 	Often
3 	Sometimes
4 	Never

(EEAs VERIFYING OWN WORKERS-HAD TNCS)

D25. How often does your company do the following when using the Further Action Notice and Referral Date Confirmation for processing its own workers? (Please choose one response for each item)		Never	Sometimes	Often	Always	Not Applicable
a. We discuss the Further Action Notice privately with workers						
b. If needed, we provide workers with a translated version of the Further Action Notice						
c. We create a new case without closing the old one if the information on the Further Action Notice is not correct						
d. After workers sign the Further Action Notice, we sign it						
e. When workers decide to contest the Tentative Nonconfirmation and sign the Further Action Notice, we keep a copy in their file						
f. We provide the worker with the Referral Date Confirmation						
g. We inform the worker that he/she has 8 federal work days to contact the Social Security Administration or Department of Homeland Security						

(EEAS VERIFYING OWN WORKERS-HAD TNCS)

D26. How often does each of the following situations apply to your company’s use of E-Verify for your own workers receiving Tentative Nonconfirmations? (Please choose one response for each item)	Never	Sometimes	Often	Always	Not Applicable
a. Employees quit before we have a chance to tell them about the finding					
b. Employees do not return to work when a Tentative Nonconfirmation is received					
c. We don’t tell employees about Tentative Nonconfirmations but let them continue to work for us					
d. We decide not to hire employees receiving Tentative Nonconfirmations without telling them about the finding					
e. We decide to fire employees receiving Tentative Nonconfirmations without telling them about the finding					
f. Employees decide to quit rather than contest the Tentative Nonconfirmation finding					
g. Employees tell us that they plan to contest					
h. Employees are unable to contest a Tentative Nonconfirmation because of barriers such as language or bureaucracy/‘red tape’					

(EEAS VERIFYING OWN WORKERS-HAD TNCS)

D27. Please consider each of the following statements related to Tentative Nonconfirmations received during employment verification for your own workers using the E-Verify system. Select the answer that best represents the experiences of your company. (Please choose one response for each item)	Strongly Agree	Agree	Disagree	Strongly Disagree
a. Contesting Tentative Nonconfirmations is not encouraged because the process requires too much time				
b. Providing assistance to employees who contest Tentative Nonconfirmations is an excessive burden on staff				
c. Contesting Tentative Nonconfirmations is not encouraged because work authorization rarely results				
d. Establishing work authorization has become a burden because there are so many Tentative Nonconfirmations				
e. Work assignments must be restricted until work authorization is confirmed				
f. Pay is reduced until work authorization is confirmed				
g. Training is delayed until after work authorization is confirmed				

(EEAS VERIFYING OWN WORKERS-HAD TNCS)

D28. Has your company ever had a worker receive a Final Nonconfirmation (or unauthorized to work) finding?

(Please choose only one response)

1 	Yes ANSWER D29
2 	No SKIP TO SECTION E
3 	Don’t know SKIP TO SECTION E

(EEAS VERIFYING OWN WORKERS-HAD FNC)

D29. When workers receive a Final Nonconfirmation, how often does your company terminate the worker’s employment?

(Please choose only one response)

1 	Always
1 	Often
2 	Sometimes
3 	Never

(EEAS VERIFYING OWN WORKERS-HAD FNC-DON’T ALWAYS TERMINATE EMPLOYMENT)

D30. Please explain why your company does not always terminate employees when they receive a Final Nonconfirmation.

(EEAS VERIFYING OWN WORKERS-HAD FNC -- DON’T ALWAYS TERMINATE EMPLOYMENT)

D31. Which of the following affect how long a worker at your company could remain on the job after receiving a Final Nonconfirmation? (Please choose one response for each item)	Yes, Always	Yes, Sometimes	No	Not Applicable
a. The worker’s employment is terminated immediately				
b. The worker’s departure is linked to the company’s pay period (e.g., the end of the month)				
c. We time the departure to fall within a certain amount of time after receiving the Final Nonconfirmation (e.g., within 3 or 5 days)				
d. Other (specify): _________________________________				

(ALL EEAS VERIFYING OWN WORKERS)

D32. How often do your workers appeal a Final Nonconfirmation?

(Please choose only one response)

1 	Always
2 	Often
3. 	Sometimes
4. 	Never

SECTION E: Changes to E-Verify

This section asks about your opinions regarding possible changes to E-Verify.

(ALL EEAs ROUTED TO THIS SURVEY)

E1. The following statements describe possible changes that could be made to E-Verify procedures. Please select the answer that best describes your views for each of these possible changes. (Please choose one response for each item)	Strongly Support	Support	Oppose	Strongly Oppose	No Opinion
a. Requiring all companies in the United States to use E-Verify					
b. Eliminating the paper Form I-9					
c. Including the ability to take and verify fingerprints					
d. Increasing the types of documents that can be used with Photo Matching					
e. Adding a formal appeal process that employers or their employees could use if they disagree with the final case finding					
f. Allowing employers that are not federal contractors to verify existing employees hired prior to signing an MOU					
g. Allowing all companies to verify job applicants					
h. Having workers receive a text message from USCIS informing them of their TNC in addition to receiving the Further Action Notice from employers					
I. Including information in USCIS email notifications for workers to contact SSA or DHS directly to resolve their TNCs					
j. Adding employer’s name to the E-Verify email notification letter to workers with Tentative Nonconfirmations					
k. Sending separate email notification letters to workers who receive Tentative Nonconfirmations from SSA and DHS					
l. Including contact information for workers to receive assistance to appeal Final Nonconfirmations					
m. Any other changes you might want to suggest (specify): _________________________					

(ALL EEAs ROUTED TO THIS SURVEY)

E2. Please use the space provided below to provide comments or suggestions for improving E-Verify.