Customer Satisfaction Survey for FEMA Go

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

FEMA GO User Survey

Customer Satisfaction Survey for FEMA Go

OMB: 1660-0130

⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1660-0130 can be found here:

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FEMA GO User Survey

Business Value and Usability Survey Questions

Directions: Please take the time to answer each question listed below. Your feedback is important to us and will help us continuously improve our processes.

Top of Form

* 1. The system supports all of my grants management business functions.

Shape1 Strongly agree

Shape2 Agree

Shape3 Neither agree nor disagree

Shape4 Disagree

Shape5 Strongly disagree

* 2. System constraints prevent me and my team from adapting to high value policy, process, and programmatic changes.

Shape6 Strongly agree

Shape7 Agree

Shape8 Neither agree nor disagree

Shape9 Disagree

Shape10 Strongly disagree

* 3. I have access to the grants data that I need. (Business intelligence users only).

Shape11 Strongly agree

Shape12 Agree

Shape13 Neither agree nor disagree

Shape14 Disagree

Shape15 Strongly disagree

* 4. The system supports collaboration with my colleagues.

Shape16 Strongly agree

Shape17 Agree

Shape18 Neither agree nor disagree

Shape19 Disagree

Shape20 Strongly disagree

* 5. I think that I would like to use this system frequently.

Shape21 Strongly agree

Shape22 Agree

Shape23 Neither agree nor disagree

Shape24 Disagree

Shape25 Strongly disagree

* 6. I found the system unnecessarily complex.

Shape26 Strongly agree

Shape27 Agree

Shape28 Neither agree nor disagree

Shape29 Disagree

Shape30 Strongly disagree

* 7. I thought the system was easy to use.

Shape31 Strongly agree

Shape32 Agree

Shape33 Neither agree nor disagree

Shape34 Disagree

Shape35 Strongly disagree

* 8. I think that I would need the support of a technical person to be able to use this system.

Shape36 Strongly agree

Shape37 Agree

Shape38 Neither agree nor disagree

Shape39 Disagree

Shape40 Strongly disagree

* 9. I found the various functions in this system were well integrated.

Shape41 Strongly agree

Shape42 Agree

Shape43 Neither agree nor disagree

Shape44 Disagree

Shape45 Strongly disagree

* 10. I thought there was too much inconsistency in this system.

Shape46 Strongly agree

Shape47 Agree

Shape48 Neither agree nor disagree

Shape49 Disagree

Shape50 Strongly disagree

* 11. I would imagine that most people would learn to use this system very quickly.

Shape51 Strongly agree

Shape52 Agree

Shape53 Neither agree nor disagree

Shape54 Disagree

Shape55 Strongly disagree

* 12. I found the system very cumbersome to use.

Shape56 Strongly agree

Shape57 Agree

Shape58 Neither agree nor disagree

Shape59 Disagree

Shape60 Strongly disagree

* 13. I felt very confident using this system.

Shape61 Strongly agree

Shape62 Agree

Shape63 Neither agree nor disagree

Shape64 Disagree

Shape65 Strongly disagree

* 14. I needed to learn a lot of things before I could get going with this system.

Shape66 Strongly agree

Shape67 Agree

Shape68 Neither agree nor disagree

Shape69 Disagree

Shape70 Strongly disagree Bottom of Form

File Type	application/vnd.openxmlformats-officedocument.wordprocessingml.document
Author	Luke, Meghan
File Modified	0000-00-00
File Created	2021-01-13