Information Collection

Interactive Voice Response (IVR) Post-Call Satisfaction Survey

IC 234512 under ICR 201802-1660-005 · OMB 1660-0130.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1660-0130 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form FEMA Form 519-0-57 Interactive Voice Response (IVR) Post-Call Satisfaction Survey	Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey FEMA Form 519-0-57.docx	Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey Spanish Vers FEMA Form 519-0-57S.docx	Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey FEMA Form 519-0-57 English Final.docx	Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey Spanish Veri FEMA Form 519-0-57S Spanish Final.docx	Form and Instruction
Fast track Generic IVR Post Call survey-Signed.pdf Generic Application	IC Document

IC Title:

Interactive Voice Response (IVR) Post-Call Satisfaction Survey

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	FEMA Form 519-0-57	Interactive Voice Response Post Call Survey	FEMA Form 519-0-57.docx	Yes	Yes	Fillable Fileable
Form and Instruction	FEMA Form 519-0-57S	Interactive Voice Response Post Call Survey Spanish Version	FEMA Form 519-0-57S.docx	Yes	Yes	Fillable Fileable
Form and Instruction	FEMA Form 519-0-57	Interactive Voice Response Post Call Survey	FEMA Form 519-0-57 English Final.docx	Yes	Yes	Fillable Fileable
Form and Instruction	FEMA Form 519-0-57S	Interactive Voice Response Post Call Survey Spanish Verion	FEMA Form 519-0-57S Spanish Final.docx	Yes	Yes	Fillable Fileable

Line of Business: Disaster Management

Subfunction: Disaster Repair and Restore

Privacy Act System of Records

Title: DHS/FEMA-002 Quality Assurance Recording System of Records

FR Citation: 82 FR 32564

Number of Respondents: 300,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	300,000	300,000
Annual IC Time Burden (Hours)	12,500	12,500
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Generic Application	Fast track Generic IVR Post Call survey-Signed.pdf	12/13/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.