Interactive Voice Response (IVR) Post-Call Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1660-0130 can be found here:

Documents and Forms

Document Name Document Type
Form FEMA Form 519-0-57 Interactive Voice Response (IVR) Post-Call Satisfaction Survey Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey FEMA Form 519-0-57.docx Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey Spanish Vers FEMA Form 519-0-57S.docx Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey FEMA Form 519-0-57 English Final.docx Form and Instruction
FEMA Form 519-0-57 Interactive Voice Response Post Call Survey Spanish Veri FEMA Form 519-0-57S Spanish Final.docx Form and Instruction
Fast track Generic IVR Post Call survey-Signed.pdf Generic Application IC Document

Information Collection (IC) Details

IC Title:	Interactive Voice Response (IVR) Post-Call Satisfaction Survey	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	FEMA Form 519-0-57	Interactive Voice Response Post Call Survey	FEMA Form 519-0-57.docx	Yes	Yes	Fillable Fileable
Form and Instruction	FEMA Form 519-0-57S	Interactive Voice Response Post Call Survey Spanish Version	FEMA Form 519-0-57S.docx	Yes	Yes	Fillable Fileable
Form and Instruction	FEMA Form 519-0-57	Interactive Voice Response Post Call Survey	FEMA Form 519-0-57 English Final.docx	Yes	Yes	Fillable Fileable
Form and Instruction	FEMA Form 519-0-57S	Interactive Voice Response Post Call Survey Spanish Verion	FEMA Form 519-0-57S Spanish Final.docx	Yes	Yes	Fillable Fileable

Line of Business: Disaster Management

Subfunction: Disaster Repair and Restore

Privacy Act System of Records
Title: DHS/FEMA-002 Quality Assurance Recording System of Records	FR Citation: 82 FR 32564

Number of Respondents: 300,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	300,000	300,000
Annual IC Time Burden (Hours)	12,500	12,500
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Application	Fast track Generic IVR Post Call survey-Signed.pdf	12/13/2018

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.