Knowledge Management Initiative Survey

Knowledge Management Survey
IM-60 Knowledge Management Survey
OMB Control No. 1910-5160
Exp. 8/31/2017
Paperwork Reduction Act Burden Disclosure Statement
This data is being collected to find out what IM-60 government and contractor employees would find
valuable in a SharePoint site. The data you supply will be used for developing a SharePoint site as a
forum for customers to find information, engage in collaboration/conversation, and provide feedback
to improve EITS services.
Public reporting burden for this collection of information is estimated to average (enter minutes or
hours) per response, including the time for reviewing instructions, searching existing data sources,
gathering and maintaining the data needed, and completing and reviewing the collection of
information. Send comments regarding this burden estimate or any other aspect of this collection of
information, including suggestions for reducing this burden, to Office of the Chief Information Officer,
Records & Privacy Management Division, IM-23, Paperwork Reduction Project 1910-5160), U.S.
Department of Energy, 1000 Independence Ave SW, Washington, DC, 20585-1290; and to the Office of
Management and Budget (OMB), OIRA, Paperwork Reduction Project 1910-5160, Washington, DC
20503.
Notwithstanding any other provision of the law, no person is required to respond to, nor shall any
person be subject to a penalty for failure to comply with a collection of information subject to the
requirements of the Paperwork Reduction Act unless that collection of information displays a
currently valid OMB control number.
Submission of this data is voluntary.
1. What type of information do you most commonly search for in your job? (Select all that apply)
Existing technology (for example, Good)
New technology projects (for example, Office 2013)
Outages, degradations, maintenance windows
Security-related items
Standard operating procedures, processes, templates
Other (please specify)

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2. How frequently do you look for/access information?
Once a day
Several times a day
Once a week
Several times a week
Every couple of weeks or rarely
Other (please specify)

3. Once you identify the information you need, how long does it typically take you to find it? (The
measurement includes the time it takes to email or call someone and hear back from them.)
10 minutes or fewer
11 to 30 minutes
31 to 60 minutes
More than 60 minutes
Other (please specify)

4. Where do you currently find this information? (Select all that apply)
DOE At Your Service (DAYS)
Powerpedia
IM Wiki
DOECAST
Email
Supervisor or coworker
I don't find it
Other (please specify)

5. Is this information generally stored where you think it should be?
Yes
No
Sometimes
Other (please specify)

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6. What type of information would be the most valuable to you in an expanded user knowledge base? (Select
all that apply)
Existing technology (for example, Good)
New technology projects (for example, Office 2013)
Outages, degradations, maintenance windows
Security-related items
Standard operating procedures, processes, templates
Other (please specify)

7. Do you work on projects/action items with a remote team?
Yes
No
Sometimes
Other (please specify)

8. If so, how do you collaborate? (Select all that apply)
SharePoint site
Video teleconferencing
Lync conferences
Phone conferences or phone calls
Email
Shared files
In-person meetings
Other (please specify)

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9. Of these options, which work(s) best? (Select all that apply)
SharePoint site
Video teleconferencing
Lync conferences
Phone conferences or phone calls
Email
Shared files
In-person meetings
Other (please specify)

10. How could technology better support your collaborative efforts?

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