National Consumer Complaint Database (NCCDB)

Forms and Documents

Document Name	Status
Form NCCDB Form No. 3 Bus Complaint Form and Instruction	New
Form NCCDB Form No. 2 Truck Complaint Form and Instruction	New
Form NCCDB Form No.1 Moving Complaint Form and Instruction	New
NCCDB Supporting Statement With Comments and Responses.docx Supporting Statement A	2018-12-20
Attachment F - Screen shots of the NCCDB showing main (entry) page and sample pages for each category of complainant (consumer, driver, industry).docx Supplementary Document	2018-02-20
30-day FR for the NCCDB.pdf Supplementary Document	2018-02-20
60-Day FR for the NCCDB.pdf Supplementary Document	2018-02-20
Attachment C - Section 4214 of the Safe, Accountable, and Flexible Transportation Equity Act A Legacy for Users, (SAFETEA-LU), Public Law 109-59, 119 Stat. 1144.docx Supplementary Document	2018-02-20
Attachment B - Section 213 of The Motor Carrier Safety Improvement Act of 1999 Pub. L. 106-159, 113 Stat. 1748.docx Supplementary Document	2018-02-20
Attachment A - Section 4017 Transportation Equity Act of the 21st Century Pub. L. 105-178 112 Stat. 107.docx Supplementary Document	2018-02-20

IC Document Collections

IC ID	Document Title	Status
230195	Bus Complaint Form and Instruction	New
230194	Truck Complaint Form and Instruction	New
230193	Moving Complaint Form and Instruction	New

ICR Details

OMB Control No: 2126-0067	ICR Reference No: 201802-2126-001
Status: Active	Previous ICR Reference No:
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: National Consumer Complaint Database (NCCDB)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/13/2019
	Date Received in OIRA: 03/19/2018
Terms of Clearance: For the next renewal, FMCSA will make sure to address all issues raised by public comments.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2022	36 Months From Approved
Responses	12,164	0	0
Time Burden (Hours)	3,041	0	0
Cost Burden (Dollars)	107,292	0	0

---

Abstract: FMCSA maintains online information and resources to assist consumers, drivers, and others associated with the motor carrier industry to file complaints regarding household goods carriers, third party intermediaries (brokers and freight forwarders) and their financial responsibility providers, hazardous material (HM) carriers, property carriers, cargo tank facilities, and passenger carriers. The respondents of the collection therefore are the public, consumers, drivers, and the motor carrier industry. The NCCDB allows the public and FMCSA staff to submit complaints using an online form which lists individual violations of the Federal Motor Carrier Safety, Hazardous Material, and Commercial Regulations. The collection is voluntary and is one of reporting and disclosure. The purpose of the collection is to collect data by this system for FMCSA enforcement staff and state agencies to, among other things: help improve motor carrier safety enforcement; improve consumer protection by ensuring that moving companies use fair business practices; and identify and address passenger carrier discrimination and service issues. There is no determined collection frequency, the information is collected as needed. Complainants may visit the NCCDB online at http://nccdb.fmcsa.dot.gov, where they will be guided through the process of filing a complaint. The information reported and disclosed is information concerning the incident(s) that lead to different types of complaints concerning truck safety, moving companies, brokers, violations of the American Disabilities Act, bus safety, bus service, cargo tank facilities, and/or hazardous materials regulations. The online interface then leads them through the process by soliciting information about the incident giving rise to the complaint, contact information for the complainant (for follow up purposes), and company information. They also have the ability to upload supporting files/documents if any exist. DOT receives the information. At the end of the process, each complaint is submitted to the NCCDB, where it is directed to the proper FMCSA or DOT office for investigation.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: PL: Pub.L. 109 - 59 4214, Stat. 1144 Name of Law: SAFETEA-LU

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	81 FR 86068	11/29/2016
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 4540	01/31/2018
Did the Agency receive public comments on this ICR? Yes

---

Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
Bus Complaint	NCCDB Form No. 3	NCCDB Driver Bus Complaints Online Form
Moving Complaint	NCCDB Form No.1	NCCDB Moving Complaints Online Form
Truck Complaint	NCCDB Form No. 2	NCCDB Truck Complaints Online Form

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	12,164	0	12,164	0	0	0
Annual Time Burden (Hours)	3,041	0	3,041	0	0	0
Annual Cost Burden (Dollars)	107,292	0	107,292	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: On August 10, 2005, Congress enacted the Safe, Accountable, Flexible, and Efficient Transportation Equity Act: A Legacy for Users, (SAFETEA-LU), Public Law 109-59, 119 Stat. 1144. Section 4214 of SAFETEA-LU requires DOT to create a system to record and log aggregate complaint information regarding violations of the Federal Motor Carrier Safety Regulations (FMCSRs).

---

Annual Cost to Federal Government: $658,450

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/19/2018

---