Acceptance Facility Oversight Customer Service Survey

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Acceptance Facility
Oversight Customer
Service Survey
1. Survey SV-2019-0001

In order to improve the level of service to our customers,
please take a few moments to complete this survey
regarding your interactions with the Office of Acceptance
Facility Oversight (AFO). w

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1

Please provide your contact information,
below. w
Name:

Email
Address:

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2

Which AFO staff member provided you with
service? If you do not know the name or are
unable to recall, please enter "Unknown."
w

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3

Did the AFO Analyst properly identify
themselves (show Department ID, introduce
themselves and discuss their purpose for
appearing)? w
Yes
No

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4

Please rate your interactions with the AFO
staff member: w
Very
Excellent Good Fair Poor Poor N/A
Courteousness
Professionalism
Punctuality
Knowledge
Helpfulness
Length of
Inspection
Comments:

5

Please let us know about the length of time
the inspection took: w

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6

Please tell us the best part of the service
you received from the AFO staff member,
and any suggestions you might have to
improve the service of the AFO staff
member. w

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7

Please rate the AFO written report received
by your office: w
Very
Excellent Good Fair Poor Poor N/A
Understandable/Clear
Articulated Strenghts
Articulated
Weaknesses
Helpfulness
Comments:

*

8

Is there anything new that you have learned
from the AFO visit/report? w

OMB Control Number: 1405-0193
Burden Estimate: 5 minutes
Expiration Date: 4-30-2021
Public reporting burden for this collection of information is
estimated to average 5 minutes per response, including
time required for searching existing data sources,
gathering the necessary documentation, providing the
information and/or documents required, and reviewing the

final collection. You do not have to supply this
information unless this collection displays a currently valid
OMB control number. If you have comments on the
accuracy of this burden estimate and/or
recommendations for reducing it, please send them to:
Office of Acceptance Facility Oversight, Passport
Services, 44132 Mercure Cir, PO BOX 1199, Sterling VA
20166-1199 w

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