Published 60 Day Notice

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Federal Register / Vol. 83, No. 42 / Friday, March 2, 2018 / Notices

(h) Recommending methods for
streamlining/expediting processing of
import permits.
Meeting Agenda
The Council will convene to discuss
issues including:
1. International wildlife conservation
programs conducted by the U.S. Fish
and Wildlife Service;

Attendance
To attend this meeting, register by
close of business on the dates listed in
Public Input. Please submit your name,

time of arrival, email address, and
phone number to the Council
Designated Federal Officer (see FOR
FURTHER INFORMATION CONTACT). Space is
limited and requests to attend will be
accommodated in the order they are
received.
Public Input

If you wish to:

You must contact the Council
Designated Federal Officer (see
FOR FURTHER INFORMATION
CONTACT) no later than:

Attend the meeting .............................................................................................................................................
Submit written information or questions before the meeting for the Council to consider during the meeting ..
Give an oral presentation during the public comment period ...........................................................................

March 12, 2018.
March 12, 2018.
March 12, 2018.

Submitting Written Information or
Questions
Interested members of the public may
submit relevant information or
questions for the Council to consider
during the public meeting. Written
statements must be received by the date
in Public Input, so that the information
may be made available to the Council
for their consideration prior to this
meeting. Written statements must be
supplied to the Council Designated
Federal Officer in the following formats:
One hard copy with original signature,
and/or one electronic copy via email
(acceptable file formats are Adobe
Acrobat PDF, MS Word, MS
PowerPoint, or rich text file).
Giving an Oral Presentation

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2. U.S. Government efforts to combat
wildlife trafficking; and
3. Other Council business.
The final agenda will be posted on the
internet at http://www.fws.gov/iwcc.

Depending on the number of people
wishing to comment and the time
available, the amount of time for
individual oral comments may be
limited. Interested parties must contact
the Council Designated Federal Officer,
in writing (preferably via email; see FOR
FURTHER INFORMATION CONTACT), to be
placed on the public speaker list for this
meeting. Nonregistered public speakers
will not be considered during the
meeting. Registered speakers who wish
to expand upon their oral statements, or
those who had wished to speak but
could not be accommodated on the
agenda, may submit written statements
to the Council Designated Federal
Officer up to 30 days subsequent to the
meeting. Requests to address the
Council during the public comment
period will be accommodated in the
order the requests are received.
Public Disclosure of Comments
Before including your address, phone
number, email address, or other
personal identifying information in your
comments, please be aware that your

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entire comment, including your
personal identifying information, may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Meeting Minutes
Summary minutes of the conference
will be maintained by the Council
Designated Federal Officer (see FOR
FURTHER INFORMATION CONTACT). They
will be available for public inspection
within 90 days of the meeting.
Authority: 5 U.S.C. Appendix 2.
Greg Sheehan,
Principal Deputy Director.
[FR Doc. 2018–04206 Filed 3–1–18; 8:45 am]
BILLING CODE 4333–15–P

DEPARTMENT OF THE INTERIOR
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920], OMB
Control Number 1090–0007]

Agency Information Collection
Activities; American Customer
Satisfaction Index (ACSI) Government
Customer Satisfaction Surveys
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Federal Consulting Group are
proposing to renew an information
collection.
DATES: Interested persons are invited to
submit comments on or before May 1,
2018.
SUMMARY:

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Send your written
comments by facsimile to (202) 395–
5806 or email (OIRA_Submission@
omb.eop.gov) to the Office of
Information and Regulatory Affairs,
Office of Management and Budget,
Attention: Desk Office for the
Department of the Interior (1090–0007).
Also, please send a copy of your
comments to Federal Consulting Group,
Attention: Lucy Adams, 1849 C St. NW,
MS 4344, Washington, DC 20240–0001,
or by facsimile to (202) 513–5184, or via
email to [email protected].
Individuals providing comments should
reference Customer Satisfaction Surveys
(OMB ID: 1090–0007).
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Lucy Adams, 1849 C St. NW,
MS4344, Washington, DC 20240–0001,
or call (202) 513–7679. You may also
review the information collection
request online at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
We are soliciting comments on the
proposed ICR that is described below.
We are especially interested in public
comment addressing the following
issues: (1) Is the collection necessary to
the proper functions of the Federal
Consulting Group; (2) will this
ADDRESSES:

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daltland on DSKBBV9HB2PROD with NOTICES

Federal Register / Vol. 83, No. 42 / Friday, March 2, 2018 / Notices
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. We will include or
summarize each comment in our request
to OMB to approve this ICR. Before
including your address, phone number,
email address, or other personal
identifying information in your
comment, you should be aware that
your entire comment—including your
personal identifying information—may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implement provisions of the
Paperwork Reduction Act of 1995 (Pub.
L. 104–13), require that interested
members of the public and affected
agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to the Office of
Management and Budget to renew its
approval of this collection of
information for three years.
The proposed renewal of this
information collection activity provides
a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the Claes Fornell International
Group (CFI Group) and the American
Customer Satisfaction Index (ACSI) to
offer the ACSI to Federal government
agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the American Customer
Satisfaction Index, an independent
organization which produces the
American Customer Satisfaction Index

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(ACSI). This national indicator is
developed for different economic
sectors each quarter, which are then
published in The Wall Street Journal.
The ACSI was introduced in 1994 by
Professor Claes Fornell under the
auspices of the University of Michigan,
the American Society for Quality (ASQ),
and the CFI Group. The ACSI monitors
and benchmarks customer satisfaction
across more than 200 companies and
many U.S. Federal agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of outputs (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are subject to
the Privacy Act of 1974, Public Law 93–
579, December 31, 1974 (5 U.S.C. 552a).
The agency information collection is an
integral part of conducting an ACSI
survey. The contractor will not be
authorized to release any agency
information upon completion of the
survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly select respondents from
among established systems of records
provided for such routine uses.
Further, the information will enable
Federal agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid OMB control number. The Office
of Management and Budget control
number for this collection is 1090–0007.
The control number will be displayed
on the surveys used. Response to the
surveys is voluntary.

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Title of Collection: American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Surveys.
OMB Control Number: 1090–0007.
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have
utilized Federal Government services.
Total Estimated Number of Annual
Respondents: Participation by Federal
agencies in the ACSI is expected to vary
as new customer segment measures are
added or deleted. However, based on
historical records, projected average
estimates for the next three years are as
follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 100 with
800 respondents per survey.
Total Estimated Number of Annual
Responses: 80,000.
Estimated Completion Time per
Response: 12 minutes.
Total Estimated Number of Annual
Burden Hours: 16,000.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018–04216 Filed 3–1–18; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920, OMB Control
Number 1090–0008]

Agency Information Collection
Activities; E-Government Website
Customer Satisfaction Surveys
(Formerly American Customer
Satisfaction Index (ACSI) EGovernment Website Customer
Satisfaction Surveys)
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

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