Published 30 Day Notice

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Federal Register / Vol. 83, No. 105 / Thursday, May 31, 2018 / Notices

Respondent’s Obligation: Required to
Obtain or Retain a Benefit.
Frequency of Collection: On occasion.
Total Estimated Annual Nonhour
Burden Cost: $6,500 (approximately $25
per application for processing fees).
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq).
Dated: May 16, 2018.
Elizabeth K. Appel,
Director, Office of Regulatory Affairs and
Collaborative Action—Indian Affairs.
[FR Doc. 2018–11358 Filed 5–30–18; 8:45 am]
BILLING CODE 4337–15–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920; OMB Control
Number 1090–0007]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; American Customer
Satisfaction Index (ACSI) Government
Customer Satisfaction Surveys
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Federal Consulting Group are
proposing to renew an information
collection.

SUMMARY:

Interested persons are invited to
submit comments on or before July 2,
2018.

DATES:

Send written comments on
this information collection request (ICR)
to the Office of Management and
Budget’s Desk Officer for the
Department of the Interior by email at
[email protected]; or via
facsimile to (202) 395–5806. Please
provide a copy of your comments to
Federal Consulting Group, Attention:
Lucy Adams, 1849 C St. NW, MS 4344,
Washington, DC 20240–0001, or by
facsimile to (202) 513–5184, or via email
to [email protected]. Please
reference OMB Control Number 1090–
0007 in the subject line of your
comments.

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ADDRESSES:

VerDate Sep<11>2014

17:46 May 30, 2018

Jkt 241001

To
request additional information about
this ICR, contact Federal Consulting
Group, Attention: Lucy Adams, 1849 C
St. NW, MS 4344, Washington, DC
20240–0001, or by facsimile to (202)
513–5184, or via email to Luciana_
[email protected]. You may also view
the ICR at http://www.reginfo.gov/
public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on March 2,
2018 (83 FR 9022). No comments were
received.
We are again soliciting comments on
the proposed ICR that is described
below. We are especially interested in
public comment addressing the
following issues: (1) Is the collection
necessary to the proper functions of the
Federal Consulting Group; (2) will this
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implement provisions of the
Paperwork Reduction Act of 1995 (Pub.
L. 104–13), require that interested
members of the public and affected
FOR FURTHER INFORMATION CONTACT:

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agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to the Office of
Management and Budget to renew its
approval of this collection of
information for three years.
The proposed renewal of this
information collection activity provides
a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency programs and/or services within
the Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with the Claes Fornell International
Group (CFI Group) and the American
Customer Satisfaction Index (ACSI) to
offer the ACSI to Federal government
agencies.
The CFI Group, a leader in customer
satisfaction and customer experience
management, offers a comprehensive
model that quantifies the effects of
quality improvements on citizen
satisfaction. The CFI Group has
developed the methodology and
licenses it to the American Customer
Satisfaction Index, an independent
organization which produces the
American Customer Satisfaction Index
(ACSI). This national indicator is
developed for different economic
sectors each quarter, which are then
published in The Wall Street Journal.
The ACSI was introduced in 1994 by
Professor Claes Fornell under the
auspices of the University of Michigan,
the American Society for Quality (ASQ),
and the CFI Group. The ACSI monitors
and benchmarks customer satisfaction
across more than 200 companies and
many U.S. Federal agencies.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
services. Along with other economic
objectives—such as employment and
growth—the quality of outputs (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens.
ACSI surveys conducted by the
Federal Consulting Group are subject to
the Privacy Act of 1974, Public Law 93–
579, December 31, 1974 (5 U.S.C. 552a).
The agency information collection is an
integral part of conducting an ACSI
survey. The contractor will not be
authorized to release any agency
information upon completion of the

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amozie on DSK3GDR082PROD with NOTICES1

Federal Register / Vol. 83, No. 105 / Thursday, May 31, 2018 / Notices
survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly select respondents from
among established systems of records
provided for such routine uses.
There is no other agency or
organization able to provide the
information accessible through the
surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently
valid OMB control number. The Office
of Management and Budget control
number for this collection is 1090–0007.
The control number will be displayed
on the surveys used. Response to the
surveys is voluntary.
Title of Collection: American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Surveys.
OMB Control Number: 1090–0007.
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have
utilized Federal Government services.
Estimated Completion Time per
Response: Participation by Federal
agencies in the ACSI is expected to vary
as new customer segment measures are
added or deleted. However, based on
historical records, projected average
estimates for the next three years are as
follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 100 with
800 respondents per survey.
Total Estimated Number of Annual
Responses: 80,000.
Estimated Completion Time per
Response: 12 minutes.

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Total Estimated Number of Annual
Burden Hours: 16,000.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2018–11620 Filed 5–30–18; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920]; OMB
Control Number 1090–0008]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; E-Government Website
Customer Satisfaction Surveys
(Formerly American Customer
Satisfaction Index (ACSI) EGovernment Website Customer
Satisfaction Surveys)
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Federal Consulting Group are
proposing to renew an information
collection.

SUMMARY:

Interested persons are invited to
submit comments on or before July 2,
2018.

DATES:

Send written comments on
this information collection request (ICR)
to the Office of Management and
Budget’s Desk Officer for the
Department of the Interior by email at
[email protected]; or via
facsimile to (202) 395–5806. Please
provide a copy of your comments to
Federal Consulting Group, Attention:
Lucy Adams, 1849 C St. NW, MS 4344,
Washington, DC 20240–0001, or by
facsimile to (202) 513–5184, or via email
to [email protected]. Please
reference OMB Control Number 1090–

ADDRESSES:

PO 00000

Frm 00076

Fmt 4703

Sfmt 4703

25041

0007 in the subject line of your
comments.
To
request additional information about
this ICR, contact Federal Consulting
Group, Attention: Lucy Adams, 1849 C
St. NW, MS 4344, Washington, DC
20240–0001, or by facsimile to (202)
513–5184, or via email to Luciana_
[email protected]. You may also view
the ICR at http://www.reginfo.gov/
public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on March 2,
2018 (83 FR 9023). No comments were
received.
We are again soliciting comments on
the proposed ICR that is described
below. We are especially interested in
public comment addressing the
following issues: (1) Is the collection
necessary to the proper functions of the
Federal Consulting Group; (2) will this
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implements the provisions of the
Paperwork Reduction Act of 1995 (Pub.
FOR FURTHER INFORMATION CONTACT:

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31MYN1