| Survey: | BCA Passport IVR-Call Center | |||
| IA#: | 20322 A1 | |||
| Date: | 9/27/2018 | |||
| SURVEY TYPE: | Call_Contact Center (Tab 3) | |||
| Survey Q# | Type# | Type Topic | ||
| 1 | Custom | Call/Contact Handling | ||
| 1a | Custom | Call/Contact Handling | ||
| 2 | Custom | Call/Contact Handling | ||
| 3 | 2 | Wait Time | ||
| 4 | 3 | Customer Service Representative | ||
| 5 | 3 | Customer Service Representative | ||
| 6 | 5 | Satisfaction (ACSI Index) | ||
| 7 | 5 | Satisfaction (ACSI Index) | ||
| 8 | 5 | Satisfaction (ACSI Index) | ||
| 9 | 6 | Future Behaviors | ||
| 10 | 6 | Future Behaviors | ||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |