| Survey: USDA Food Safety and Inspection Service |
|
|
IA#: 30614 A4
|
|
|
| Date: 9/27/18 |
|
|
|
|
|
| SURVEY TYPE: Contact center |
Call_Contact Center (tab 3) |
|
| \ |
|
|
| Survey Q# |
Type# |
Type Topic |
| B1 |
Custom |
Experience |
| B2 |
Custom |
Experience |
| B3 |
Custom |
Experience |
| Q1 |
4 |
IVR |
| Q2 |
4 |
IVR |
| Q3 |
4 |
IVR |
| Q4 |
1 |
Call/Contact Handling |
| Q5 |
1 |
Call/Contact Handling |
| Q6 |
1 |
Call/Contact Handling |
| Q7 |
3 |
Customer Service Representative |
| Q8 |
Custom |
Customer Service Representative |
| Q9 |
3 |
Customer Service Representative |
| Q10 |
3 |
Customer Service Representative |
| Q11 |
3 |
Customer Service Representative |
| Q12 |
3 |
Customer Service Representative |
| Q13 |
3 |
Customer Service Representative |
| Q14 |
3 |
Customer Service Representative |
| Q15 |
3 |
Customer Service Representative |
| Q16 |
3 |
Customer Service Representative |
| Q18 |
3 |
Customer Service Representative |
| Q19 |
3 |
Customer Service Representative |
| Q20 |
Custom |
Call/Contact Handling |
| Q21 |
Custom |
Call/Contact Handling |
| Q22 |
5 |
Satisfaciton (ACSI Index) |
| Q23 |
5 |
Satisfaciton (ACSI Index) |
| Q24 |
5 |
Satisfaciton (ACSI Index) |
| Q25 |
Custom |
Suggested Improvements |