| Survey: |
FAA FSS (phone) Survey |
| IA#: |
20313 A1 |
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| Date: |
9/27/2018 |
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| SURVEY TYPE: |
Call_Contact Center (Tab 3) |
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| Survey Q# |
Type# |
Type Topic |
| INTRO1 |
Custom |
Screener |
| INTRO2 |
Custom |
Screener |
| S1 |
Custom |
Demographic |
| S1.2 |
Custom |
Call/Contact Handling |
| S2 |
Custom |
Call/Contact Handling |
| I-1 |
Custom |
Demographic |
| FSS1 |
Custom |
Demographic |
| LM2 |
Custom |
Demographic |
| LM4 |
3 |
Customer Service Representative |
| LM5 |
3 |
Customer Service Representative |
| LM6 |
3 |
Customer Service Representative |
| LM7 |
3 |
Customer Service Representative |
| LM8 |
3 |
Customer Service Representative |
| LM9 |
3 |
Customer Service Representative |
| LM10 |
3 |
Customer Service Representative |
| LM11 |
3 |
Customer Service Representative |
| D1 |
Custom |
IVR |
| D2 |
Custom |
Wait Time |
| D3 |
Custom |
Wait Time |
| D4 |
Custom |
IVR |
| D5 |
Custom |
Wait Time |
| D6 |
Custom |
Wait Time |
| D7 |
Custom |
IVR |
| D8 |
Custom |
Customer Service Representative |
| D9 |
Custom |
Customer Service Representative |
| D10 |
Custom |
Call/Contact Handling |
| TIBS1 |
1 |
Call/Contact Handling |
| TIBS2 |
1 |
Call/Contact Handling |
| HIWAS1 |
1 |
Call/Contact Handling |
| HIWAS2 |
1 |
Call/Contact Handling |
| ACSI 1.1 |
5 |
Satisfaction (ACSI Index) |
| ACSI 1.2 |
5 |
Satisfaction (ACSI Index) |
| ACSI 2 |
5 |
Satisfaction (ACSI Index) |
| ACSI 3 |
5 |
Satisfaction (ACSI Index) |
| OM1 |
Custom |
Future Behaviors |
| OM2 |
6 |
Future Behaviors |
| OM3 |
6 |
Future Behaviors |
| CON1 |
Custom |
Future Behaviors |