| Survey: |
PBGC Participant |
| IA#: |
20274 A3 |
|
| Date: |
9/27/2018 |
|
|
|
|
| SURVEY TYPE: |
Call_Contact Center (Tab 3) |
|
|
|
|
| Survey Q# |
Type# |
Type Topic |
| INTRO1 |
Custom |
Screener |
| INTRO2 |
Custom |
Screener |
| Q1 |
Custom |
Demographic |
| Q2 |
Custom |
Demographic |
| Q3 |
Custom |
Demographic |
| Q4 |
Custom |
Demographic |
| Q5 |
Custom |
Call/Contact Handling |
| Q6 |
Custom |
Call/Contact Handling |
| Q7 |
Custom |
Call/Contact Handling |
| Q8 |
1 |
Call/Contact Handling |
| Q9 |
1 |
Call/Contact Handling |
| Q10 |
1 |
Call/Contact Handling |
| Q11 |
1 |
Call/Contact Handling |
| Q12 |
1 |
Call/Contact Handling |
| Q13 |
1 |
Call/Contact Handling |
| Q14 |
3 |
Customer Service Representative |
| Q15 |
Custom |
Call/Contact Handling |
| Q16 |
1 |
Call/Contact Handling |
| Q17 |
1 |
Call/Contact Handling |
| Q18 |
1 |
Call/Contact Handling |
| Q19 |
Custom |
Call/Contact Handling |
| Q20 |
3 |
Customer Service Representative |
| Q21 |
3 |
Customer Service Representative |
| Q22 |
3 |
Customer Service Representative |
| Q23 |
3 |
Customer Service Representative |
| Q24 |
Custom |
Customer Service Representative |
| Q25 |
Custom |
IVR |
| Q26 |
4 |
IVR |
| Q27 |
4 |
IVR |
| Q28 |
4 |
IVR |
| Q29 |
Custom |
IVR |
| Q30 |
3 |
Customer Service Representative |
| Q31 |
3 |
Customer Service Representative |
| Q32 |
3 |
Customer Service Representative |
| Q33 |
Custom |
Customer Service Representative |
| Q33a |
3 |
Customer Service Representative |
| Q34 |
3 |
Customer Service Representative |
| Q35 |
Custom |
Customer Service Representative |
| Q36 |
Custom |
Customer Service Representative |
| Q37 |
1 |
Call/Contact Handling |
| Q38 |
1 |
Call/Contact Handling |
| Q39 |
Custom |
Call/Contact Handling |
| Q40 |
Custom |
Call/Contact Handling |
| Q41 |
Custom |
Call/Contact Handling |
| Q42 |
1 |
Call/Contact Handling |
| Q43 |
1 |
Call/Contact Handling |
| Q44 |
1 |
Call/Contact Handling |
| Q45 |
Custom |
Call/Contact Handling |
| Q46 |
Custom |
Call/Contact Handling |
| Q47 |
Custom |
Call/Contact Handling |
| Q48 |
Custom |
Suggested Improvements |
| Q49 |
5 |
Satisfaction (ACSI Index) |
| Q50 |
5 |
Satisfaction (ACSI Index) |
| Q51 |
5 |
Satisfaction (ACSI Index) |
| Q52 |
Custom |
Demographic |
| Q53 |
1 |
Call/Contact Handling |
| Q54 |
Custom |
Demographic |
| Q55 |
Custom |
Call/Contact Handling |
| Q56 |
Custom |
Call/Contact Handling |
| Q57 |
Custom |
Call/Contact Handling |
| Q58 |
Custom |
Call/Contact Handling |
| Q59 |
Custom |
Suggested Improvements |
| Q60 |
Custom |
Customer Service Representative |
| Q61 |
3 |
Customer Service Representative |
| Q62 |
3 |
Customer Service Representative |
| Q63 |
3 |
Customer Service Representative |
| Q64 |
Custom |
Suggested Improvements |
| Q65 |
Custom |
Suggested Improvements |
| Q66 |
Custom |
Call/Contact Handling |
| Q66.1 |
Custom |
Demographic |
| Q67 |
Custom |
Demographic |