| Survey: FTC CallSAT Survey |
|
|
IA#: 50165 A3
|
|
|
| Date:9/27/18 |
|
|
|
|
|
| SURVEY TYPE: Call_Contact Center (tab 3) |
|
|
|
|
|
| Survey Q# |
Type# |
Type Topic |
| Q1 |
Custom |
Respondent Background/Experience |
| Q1A |
Custom |
Respondent Background/Experience |
| Q2 |
Custom |
Respondent Background/Experience |
| Q3 |
Custom |
Respondent Background/Experience |
| Q4 |
4 |
IVR |
| Q5 |
2 |
Wait time |
| Q6 |
3 |
Customer Service Representative |
| Q7 |
3 |
Customer Service Representative |
| Q8 |
3 |
Customer Service Representative |
| Q9 |
3 |
Customer Service Representative |
| Q10 |
5 |
Satisfaciton (ACSI Index) |
| Q11 |
5 |
Satisfaciton (ACSI Index) |
| Q12 |
5 |
Satisfaciton (ACSI Index) |
| Q13 |
Custom |
Respondent Background/Experience |